Genesis Refrigeration and H.V.A.C

Same day service! The furnace stopped working 5 days before closing on the sale of my mom's house. I called Genesis and they sent a tech out the same day to evaluate. Unfortunately a full replacement was needed but they were able to install the new one in just a few days, saving us from having a delay in closing. Everything from beginning to end was great and prices were affordable!

They did an excellent job replacing the rooftop units for us! Good work, excellent customer service.

The scheduler was very polite and nice. When the owner of the company arrived he was courteous and on time. He and his assistant looked at my old fashioned coke machine. They did a few things to the compressor and fan and got it running again! I now have a fully functioning old fashioned coke machine! They didn't charge me for the visit.
I'll be calling them again for anything future with refrigeration or HVAC.

We had them scheduled them to come out for a quote and didn't show up. After calling him, then gave us a quote based on a quote from a few years ago that we weren't in a place to move forward with at the time, but the quote wasn't what we asked for (a heat pump vs A/C), so we followed up and after multiple times of sending us the wrong quote , we finally got a quote for what we asked for. The price looked good and we tried to move forward, but wanted to confirm a few things first: multiple emails with no response, so after calling them they scheduled another appointment to just come out and confirm a few things.. Yet again he was a no show and we never heard anything back from them. Clearly he doesn't care. We went with somebody else.

Nope. I'll never call them again.
Called them when my furnace failed the day before Thanksgiving. No answer. Left a message. No response EVER!
BEACON answered the phone & got someone out immediately.

Do not recommend. Poor communication and no follow through. I made an appointment and they didn’t show up the day they were supposed to. I called them and they said they wrote it down wrong. Tech came out and said we needed a new heat pump. Almost a month later we have no estimate despite repeated calls and messages to the company including speaking directly with the owner. Tech also showed back up to our house unannounced looking for a piece of equipment with no notice from the company despite us telling them we didn’t have it. I’m not sure how you stay in business when you ignore customers who constantly try to seek out your business.

I thought I had an issue with my heat exchanger so I called Genesis in Monroe and was able to get an appointment right away. Charlie, the technician that came out was super friendly and took the time to answer my questions. Turns out everything was fine with the heat exchanger. Thanks for the quick response and profesional sevice!

They were fast, tested everything, and I got the best bang for the buck installing a Hyper Heat unit in my house.

Mike was generous and helpful when our AC unit went out right as the warranty window closed! We couldn't be more grateful for his help and generosity! Great company, good people.

Dishonest, unprofessional, and incompetent. Fixing refrigerators and freezers is an extremely time sensitive matter and having a company schedule and cancel day of on multiple occasions is reckless. When they finally sent Mike the “guy with 30 years of experience” he was so full of himself he wouldn’t listen to the specific issues with our walk in freezer. He told me the coils were dirty, refused to hook his gauges up and left. The coils weren’t dirty but I cleaned them again and sure enough it had no effect. Point is if you need a refrigerator or freezer repair go somewhere else.