Ballard Natural Gas Service, Inc.

We were delighted with every detail of our experience, from the easy online form to get a quote, to the immediate, friendly call back, to the technician who came out to work on our system. The other company quoted me a LOT more to replace major components that are probably not even broken. They apparently did not look close enough at the condensation pump which sounded like it was working, but was not. Wilson thoroughly explored every possibility, from the cheapest and easiest, to more complicated stuff. He showed genuine concern for our safety and our budget. In the end we determined that the furnace is fine (just needed a very small part) and should last at least a couple more years. If it turns out we need anything or even a new furnace, I will 100% call them first!

I've been working with this company to maintain our heat pump for about a year and I've been very happy with them. They are reasonably priced, responsive, and helpful in explaining everything they're doing. Today I called about an issue with a new sound my heat pump was making and, to save me the charge of having them come out straight away, they scheduled a call to help me troubleshoot it myself as a first pass at no charge. Highly recommended.

We've owned our house for 4 years, but the furnace has a Ballard Natural Gas sticker from when it was installed in 2004. When it stopped heating right as the year's first cold weather settled in, we called, and they found time for us on the same day. Matt, the technician they sent out, was friendly, professional, and took time to answer my questions, which I really appreciated. It is great to have the consistency and history Ballard Natural Gas provides! We will be using them whenever we need any heating/cooling services.

Justin did an excellent job. Arrived on time, was efficient, gave a full explanation of the work he performed, and offered suggestions for further system upkeep.

Justin does my heat pump system checkup and maintenance every year and does a great job. He is on time, courteous and gives me an honest assessment of the status of my equipment.

Justin was quite professional and friendly, and he really helped answer questions we had about our system. We have always had good, reliable service From Ballard Natural Gas

Matt Deehring was our technician. He completed our heat pump repair efficiency and on time. Brad and I are very pleased with his work.

I just had two mini splits installed in my 5 level town-home, and Ballard Natural Gas Service did an INCREDIBLE job. I initially worked with Tyler who came to my home for several hours to walk through and design the system and best options, quote, etc. A few weeks prior Tyler, a project lead, and electrician came on site to finalize plans & details. The install team (Connor & Mike) were seriously amazing. Two full 8 hour days of work, and the attention to detail was perfection. I was nervous about how the HVAC wiring and pipes would look on my home, and they painted it to match the gutters on my home to look great, and they really spent time to make it line up well to the home. They would notify me and show me updates throughout, and pointed out everything they did. I am seriously very impressed with their work and would highly recommend them for a mini split install!!!

Very responsive, friendly, professional and courteous. Needed to have my A/C system serviced and fixed, and they were prompt to respond, schedule and fix all my issues. Everyone I interacted with from scheduling, to billing, to repair were very nice and professional and even educated me on my system while fixing it. Extremely positive experience and would recommend anyone needing their services to use Ballard Natural Gas! I'll only use them moving forward!

Justin showed up right on time and quickly replaced the igniter in our furnace. Easygoing, competent, no hard sell for services we didn’t want: we hope he’s available the next time our furnace needs attention.