Ballard Natural Gas Service, Inc.

Excellent experience installing heat pump from start to finish. Consultant Tyler was knowledgeable and flexible and reworked proposal multiple times to meet our house and our needs. I also loved that he was practical and tried to reuse as much as possible of what we had and save us as much money as possible. Installers Mike and Connor were also excellent - polite and worked around the kids naptime. They were very helpful and even aside from installing the heat pump and new return ducts left the house in a better state than before they came.

I always use Ballard Natural Gas for my heating and cooling needs. They do a great job. I couldn't recommend them more especially Matt who just took care of my heat pump.

BNGS replaced my oil furnace with a heat pump. Their bid was competitive with the other estimates we received and they had good customer service. Tyler was very informative and helpful during the estimate process, and was knowledgeable about the different features and options for my house. He was responsive to multiple questions over email and on the phone. Once we had signed with them, Amy in the office was also very communicative about the process and got us scheduled within a few weeks, including duct cleaning and the oil tank decommission very soon after the install. Juan and Zack S came to do the install and were very professional, friendly, and done within a day. They also did a good job of cleaning up after themselves. We also had one of their electricians come (Aaron) to install the final circuit once our panel had been fully upgraded.

The only hiccups in the process were a bit of back and forth/miscommunication about our plans for the electrical, since we needed to upgrade our panel to 200amp service. We had another company come in to do the upgrade itself and BNGS was expecting them to install the new circuit but I was anticipating that BNGS would add that circuit after the upgrade. It was resolved really quickly and BNGS was able to send out their electrician within a few days.

Overall, I'd definitely recommend Ballard Natural Gas Service!

Jake was very professsional and friendly. He arrived on time and was able to quickly diagnose and clearly explain my issue. The work took much less time than expected and the quality was great!

These guys are my go to for any heating and cooling services for my house. Wilson is absolutely amazing to work with! Super helpful and professional and goes above and beyond for his customers. Definitely try to get Wilson to come do your service!

The installers were fantastic, and overall the heatpump has run great, I am very happy with it. I appreciate the support and close communication from the sales team to the operations team. I would recommend Ballard Natural Gas to my family and friends. Thank you!

Justin was able to come over just a couple of hours after we discovered that our thermostat had stopped working. He quickly diagnosed the problem and got our heat back up and running with a newly installed thermostat at a much better cost than I had expected based on some of the research I had done. I would recommend working with Ballard Natural Gas and I will be doing so in the future.

Ballard Natural Gas installed our mini split system in our townhouse. It was a challenging project as we have a tall and narrow home and shared walls with a small backyard. The team did an excellent, clean job with the install and really happy with the work. Special recognition to Tony from sales, along with Bert & Brady on the installation team. So far it has kept us warm in the winter and cool in the summer - and the internal units look great. I recommend BNG to anyone looking for professional work!

Ballard Natural Gas did an excellent job of installing ductless heating & A/C unit to my home. The installers, Juan & Zach, were extremely competent, courteous & professional. I highly recommend Ballard Natural Gas for all HVAC.

We used Ballard Natural Gas to install our heat pump a year ago, we have been more than happy with the new system and they returned a year ago to service and clean duct work, they where on time, super clean and professional. Highly recommend them.