1st Response Heating & Air Conditioning Solutions

We had a ductless mini-split unit installed in our townhouse by Rylan, Chandler, and Isaiah on 2022-02-21 and it was a great experience. They arrived on time, got the job done just like we wanted, and answered the (many) questions we had about the setup. It was a great experience and I would definitely go with this company again.

The service specialists were courteous and helpful the whole time they were here and did a great job explaining the process and next steps as they went. I felt bad because this was actually the day we got snow in Seattle, but the group still finished the entire job according to the schedule.

When they were finished, Rylan walked us through the system indoors and outdoors to explain how it worked and gave us his contact information in case we had any questions. The units work great and we're incredibly satisfied with the craftsmanship done by the team.

We will definitely be recommending 1st Response to others looking to get a mini-split system installed.

A note on our setup: We had one outdoor unit and 4 indoor heads installed in our 3-story townhouse unit. The heads were all installed on exterior walls, so we didn't have to deal with any shared wall situation with the neighbors. It's also noteworthy that we scheduled this a few months ago, but had to wait until February for the install due to supply issues with the units (no fault of 1st Response, just the state of the world due to COVID). If you're looking to get these installed ahead of summer, you should act soon to get the job scheduled.

We have depended on 1st Response to maintain our heating system in our last two homes and we have always been very pleased with their work and professionalism. We have great faith in their expertise, recommendations, quality of work, and professionalism. They go over the top to make sure all our questions are answered and we are happy with the results. While the entire staff, from office to field are great, we always appreciate the extra effort that Chandler Kron demonstrates in every visit. We highly recommend them for any HVAC and hot water heater needs.

Riley provided professional and friendly service, and we really appreciated that 1st Response was able to book an appointment for next day service. We had been having issues with the gas valve on the furnace and it worked after the initial repair, but then failed again a week later. Fortunately this fell within 1st Response's service SLA window, and we only had to pay for the part and not the service to install it.

I was contacted by 1st Response service scheduler yesterday to schedule the annual maintenance on my home’s heating system. They had opening for today so we scheduled time for the visit. It was a pleasure to have Riley Spainhower, Service Specialist who came to my home to perform the work. Riley arrived on time and performed the work promptly and in a very professional manner. After performing the maintenance, he explained and shared results of the inspection he performed on various parts of the heating system. Riley was very courteous and great to talk to. I am very happy with his work so I highly recommend 1st Response as your go to for your HVAC needs.

I lived in a rented townhouse and my mini-split heat pump wasn't blowing out any hot air in the middle of winter. My property manager get a hold of these guys and we had a same-day diagnostic done by Rylan and Colin, then Chandler came out to flush and replace the refrigerant two days later. The mini-split is pumping stronger than ever.

All of the guys were prompt, professional, and kept me updated on the situation. Thanks 1st Response - you guys are awesome.

I received a quick response and next day service by Braxten for a broken furnace. He took the time to explain the issue and how he was repairing it. He also did a full assessment on the furnace recommending that it was in good working operation and a replacement was still several years away. I couldn't be happier - 1st response has a new customer for life!

Easy to schedule with this company. Our service specialist Chandler Kron was super friendly and professional. He explained in plain English the service he provided and went over the maintenance report.

This is the kind of HVAC company you want to do business with. Our ancient furnace went out during a particularly frosty cold snap. Our property managers called 1st Response to help us out. From start (with Chandler) to finish (with Riley and Rylan) customer service has been impeccable. They were professional, personable, respectful, and kept me informed about the process. I will definitely recommend 1st Response to friends, family, and colleagues in the area!

I've worked as a general contractor for over 10 years and believe that a big part of the business is building good relationships. Working with Kimberly to schedule my yearly HVAC maintenance was quick and easy. I had worked with Ryland on a previous project and, as usual, he showed up on time and completed work in short order. I was left with a sense of confidence that my HVAC system would remain in good working order through the cold winter months.

1st Response Heating & AC is the kind of professional contractor you're looking for. They are professional in every aspect of their work. Their technician, Rylan, is intelligent, personable and capable. He activated my heat pump, was educational and informative, and surpassed all my expectations.