Northwest Expert Heating, LLC

Julie, the coordinator was prompt and responsive!! Jessie, the technician was knowledgeable, professional, and friendly. He diagnosed and fixed the problem in less than an hour. He even adjusted the blower timing to make it more efficient and less noisy. The service bill was very fair compared to the other quotes I received. I highly recommend this business!

They helped us solve the problem with AC wiring. Great services!

Update 1/20/22
Thank you Oleg and Mike for installing my new furnace and thermostat! I can finally enjoy a warm house again. Great service, professional, and showed up on time.

1/18/22
I scheduled to have someone come out and give me an estimate on a new furnace. Next morning I got a text from Mike Vulf asking if he could come at 8am (instead of the 8:30am-9:30am that was scheduled) Awesome!
Showed up on time. Showed him where the furnace was, explained my situation and what I was looking for. All of about 2min, he gave me a quote on the spot. Price was great too! I am just now waiting to be contacted so that an appointment can be made to have one installed. :)

I called my usual heating company three times in one week to schedule a repair. They couldn't bother to return my call. My tenants have no heat, mid-winter.
Called these guys and they came the next morning! Turns out we need a new furnace.Called for other estimates but again the regular guys were unresponsive. Northwest installed our new furnace quickly and for a reasonable price. Kudos Northwest Experts!for responding when they were needed.

We had amazing service with our install. Very impressed with the attention to detail and thoroughness. From our visit with the initial quote, to the install everyone was friendly and courteous. Highly recommend them!!

After the heat pump arrived it was perfect. Heat is wonderful. My biggest problem is learning the remote…just need to spend some time to understand. Heat fixture is very quiet. All of the workers were great to work with, cleaned up and were out of here in 7.5 hours.

We recently purchased our house, which came with forced-air heating. We noticed that the master bedroom had some foam on the bottom of the window. We presumed that the previous owner had felt the need to use an in-window AC unit and now that we are working from home for the foreseeable future, we thought that we should install AC before the blazing heat of the NW summer.
Richard was able to stop by our house within two days of contacting Northwest Expert Heating. He provided a quote and his recommendations for units while onsite. I followed up with him a couple of days later with some more questions and we discussed other options (heat pump, SEER efficiency vs cost vs time to recoup in the NW). We did also get other quotes which were all in the same ballpark (Northwest Expert Heating was the cheapest by a small amount, but that was not a deciding factor in our decision).
We were able to get the install scheduled within a week or so of making the decision. The installation team completed all of the work within the day, including laying the pad, running the coolant lines, work on the existing furnace, etc. Cleanup was great - other than the new condenser outside, you couldn't tell that they had been there.
Obviously, not much opportunity to see how well everything works until the summer, but we are certainly looking forward to working in a cool house!

Very pleased with Northwest Expert Heating from the initial consultation to the completed install of ac, new furnace, and thermostat. Jessie was extremely professional and very responsive, providing me with details and answering questions. He looked at the current set up and my consultation questions and he offered the range of options I could consider. He was available after the initial consultation and answered any lingering questions that remained when I researched my options further. Highly recommend!!! His crew came as scheduled and were professional and friendly, answered any questions that I had and worked efficiently. This is just my first day with the new system they installed and so far I am very happy with the product as well. If that changes over time, I can update this. However, I had the sense in speaking with Jessie that Northwest Expert Heating and Cooling stands by their work and would be responsive and helpful if any issues were to arise! Thanks!!

Without reading any further into my personal experience, I would and have recommend(ed) Northwest Expert Heating to anyone needing HVAC services. Eddie, his dad and brother are great guys, knowledgeable, easy going and respectful.

COMPANY
* Competitively priced
* Family owned, operated - father and sons own and install
* Salesperson has interesting approach and a bit unique, but he was great about being able to work within my budget and come up with a solution that worked perfect for us.
* They sell different brands and options for any type of HVAC needs. Some companies are limited to one brand i.e Daikin, Mitsubishi etc. and really push the one they have.

MY HOUSE
* 1920’s, 2 levels and basement (3 total levels)
Original system:
* gas furnace in basement, ducted

NEW SYSTEM
* Daikin Heat pump minisplit, 1 wall unit living room, 1 wall unit in basement, 1 attic unit for top floor to feed ducts to bathroom, 2 bedrooms

NEW SYSTEM -- PROS
* each level can turn on off and regulate temperature as needed.
* System works nicely as a whole and I was able to remove my furnace and make more room in my basement renovation.
* We now have AC 🙂 !! Probably the best part
* Wall units are pretty decent at the “Automatic” setting for the fan and temperature regulation

NEW SYSTEM -- COULD BE BETTER (not bad)
* The temperature gauge for the ducted unit is in the hallway(as most systems probably are) where you use the remote to operate, issue is the temp in the rooms could be colder/hotter than the hallway, so we end up having to keep the doors open to regulate(also the air return is there so it needs to do it’s thing)

* Obviously the wall unit in the living room may not be the best to look at, I did get the best looking one by Daikon though and dont mind it, but it does actually “blow” the air, so we are unable to put any plants in the pathway of the air movement because it heats it up too much in winter, it makes a blowing noise like any fan would (ducted systems dont make any fan noise)

* Heat out of wall units are not burning hot like a furnace, so sometimes if its freezing, could take a while to warm up and generally has to stay on most of the time.

INSTALLATION PROCESS
* Good:
- The guys were great, dad and son came for installation
- quiet, efficient, cleaned up
- Few issues all communicated and taken care of timely
- I had tight space outside to install the heat pump and they looked into the sizing of the unit and space and worked with me through it and it passed. That was a real tricky problem.

*Issues:
- Inspection - attic unit needed to be lifted off the “floor” of the attic for service
- Installation - One issue that was not as understanding nor happy with was that when they had ran the line connections from the wall unit in the living room to the Heat Pump and drilled a HUGE 4" hole in my floor joist, more than half the width. But, it appeared this large of a hole was not needed to run through the joists as the same connections were run through the exterior of the house to the heat pump with a much smaller hole.

FOLLOW UP SERVICE
* There has been a couple “emergencies” that they have been responsive and helped fix
- I had some electrical done and created a lot of dust on the air, which clogged the return and made the system start leaking water on my ceiling. I guess this might not have been a problem if there was not a clog in the return filter, but it did raise a flag to the unit being slightly tilted and uneven and making the overflow redirect away from proper overflow draining tubes. They leveled it and hasn’t been a problem since. I am keeping an eye on it now though.
- Not their fault, I started noticing leaking on my exterior wall and thought it was the condensation from my wall unit in living room. They were able to come out right away and take a look. The problem turned out that my basement contractor had cut and removed the condensation tube that led to outside so it was just dripping within my walls, luckily they helped me fix this right away.

Overall a good experience. They had the best bid (of 4) by a longshot, and offered to move where I change the filter, making it way more convenient & easy! They were quite late showing up, but had some issues with getting my new furnace. They stayed until they got me up and running (It was almost 2 weeks without heat during a chilly March.) They had to come back to finish up some insulation and clean up. Love my new T-stat and furnace. I would highly recommend this company.