From the time I called to actually paying for the service rendered..they were pretty nice, patient and professional. I called for same-day service for my AC and the person that took my phone call (forgot her name) was pleasant to talk to and was very helpful. Hours after, James (technician) got to the house and we discussed the problem. He was very patient in explaining the issue that I might have on my AC unit and other possibilities. Then he showed me what he was checking for and how to fix the problem. Very good people from start to finish.
Chris and his partner did a great job. By the before and after pics they showed us, it appears my ducts weren’t changed years before I bought this house. Not once did they complain. Professional the whole time. I will continue to use A/C Masters for anything regarding HVAC related.
They were able to come out the same day and came right at their promised time. Very communicative and took care of the issue. Honest and didn't charge for more than what was needed. Great service overall.
Our tech, Chris, was exceptional. He took his time to do our yearly maintenance on our system and was very informative. He was very professional, kind and was on time. Will definitely continue doing business with AC masters!
A/C Masters are certainly masters of HVAC, but they are also masters of customer service. Every interaction I have ever had with them, from initial contact to scheduling, diagnostics, sales (if you could even call it that - no pressure at all), installation, and billing has been an amazingly stellar experience. They patiently answered all my questions, concerns, and inquiries with professionalism, grace, candidness, and friendliness. I truly wish all businesses operated this way.
Incredibly well done, everyone. Your reputation is well deserved!
Once again A/C Masters came to our rescue! Even though our unit is no longer manufactured, instead of trying to sell us a new HVAC system, Allen replaced the failed condenser fan motor with one better than original. Can’t say enough good things about A/C Masters. If you need a repair or an entire new system their techs will not steer you wrong. They are in business to keep their customers coming back for their professional work, not to sell you something you may not need and then disappear. We are so glad we found A/C Masters and so are a number of our friends!
Excellent service and responsiveness. The technicianwas thorough and analytical. Had the system up and running in just a short visit. Very satisfied with all that the AC Masters has to offer.
As a former employee and current customer of AC Masters, I can honestly say they are top notch! Honesty, pricing, and professionalism are just a few standards AC Masters lives by. When we purchased our new home I knew exactly where I was going for my new system! They ordered my equipment promptly and scheduling was a breeze. AC Masters doesn’t just care for your HVAC system, they care for you and they go above and beyond to provide great service. From the people behind the scenes to the techs that show up to your door, they are the best and my experience was nothing short of that. When someone asks me where to go for HVAC service or install AC Masters is always my answer. Thank you for a great Carrier system.
Chris did a wonderful job and showed me what he did. Adriana is very thorough, smart and competent and she answered all my questions! I trust her completely. I have used them for years. AC Masters are great!
Adriana was excellent. She thoroughly checked everything and explained what she was doing. She provided excellent service and was the very best I’ve ever had!
Dennis Inocentes
From the time I called to actually paying for the service rendered..they were pretty nice, patient and professional. I called for same-day service for my AC and the person that took my phone call (forgot her name) was pleasant to talk to and was very helpful. Hours after, James (technician) got to the house and we discussed the problem. He was very patient in explaining the issue that I might have on my AC unit and other possibilities. Then he showed me what he was checking for and how to fix the problem. Very good people from start to finish.
Tasha S
Chris and his partner did a great job. By the before and after pics they showed us, it appears my ducts weren’t changed years before I bought this house. Not once did they complain. Professional the whole time. I will continue to use A/C Masters for anything regarding HVAC related.
Robin Gorton
They were able to come out the same day and came right at their promised time. Very communicative and took care of the issue. Honest and didn't charge for more than what was needed. Great service overall.
Desiree Hernandez
Our tech, Chris, was exceptional. He took his time to do our yearly maintenance on our system and was very informative. He was very professional, kind and was on time. Will definitely continue doing business with AC masters!
Paul Rec
A/C Masters are certainly masters of HVAC, but they are also masters of customer service. Every interaction I have ever had with them, from initial contact to scheduling, diagnostics, sales (if you could even call it that - no pressure at all), installation, and billing has been an amazingly stellar experience. They patiently answered all my questions, concerns, and inquiries with professionalism, grace, candidness, and friendliness. I truly wish all businesses operated this way.
Incredibly well done, everyone. Your reputation is well deserved!
OBX Koastie
Once again A/C Masters came to our rescue! Even though our unit is no longer manufactured, instead of trying to sell us a new HVAC system, Allen replaced the failed condenser fan motor with one better than original. Can’t say enough good things about A/C Masters. If you need a repair or an entire new system their techs will not steer you wrong. They are in business to keep their customers coming back for their professional work, not to sell you something you may not need and then disappear. We are so glad we found A/C Masters and so are a number of our friends!
Charles Maranzano
Excellent service and responsiveness. The technicianwas thorough and analytical. Had the system up and running in just a short visit. Very satisfied with all that the AC Masters has to offer.
Ashley Stewart
As a former employee and current customer of AC Masters, I can honestly say they are top notch! Honesty, pricing, and professionalism are just a few standards AC Masters lives by. When we purchased our new home I knew exactly where I was going for my new system! They ordered my equipment promptly and scheduling was a breeze. AC Masters doesn’t just care for your HVAC system, they care for you and they go above and beyond to provide great service. From the people behind the scenes to the techs that show up to your door, they are the best and my experience was nothing short of that. When someone asks me where to go for HVAC service or install AC Masters is always my answer. Thank you for a great Carrier system.
Mary Leavitt
Chris did a wonderful job and showed me what he did. Adriana is very thorough, smart and competent and she answered all my questions! I trust her completely. I have used them for years. AC Masters are great!
Wayne Southall
Adriana was excellent. She thoroughly checked everything and explained what she was doing. She provided excellent service and was the very best I’ve ever had!