One Hour Heating & Air Conditioning of Hampton Roads

All the tech were pleasant and respectful. They do complete inspection and work. I’m concerned and annoyed from visit today. I was given the “up sell”. Was told that I needed to purchase new products to keep my system safe and last longer. Why was I not told this when my new system was installed 6 months ago? Could I be more able to be convinced for the purchase away from the big purchase 6 months ago? This co is a business. Selling and making $ is their main goal.
Actions always speak louder than good “intentions”.

On time, knowledgeable, and thorough. Couldn't have asked for a better experience. Highly recommended and Luke B. was great to work with. Plus my dogs liked him and his assistant... they're usually a better judge of character than me so there you go.

Reese provided a very thorough check-up on my A/C unit today. Spent time sharing and teaching me about the parts and made suggestions on how to lengthen the life of the unit. Very professional and courteous and I was very pleased. It is nice to know that the company truly cares about their clients and hires amazing techs like Reese.

I'm so happy to have found this company. They really have their act together! Great communication in advance, including a text showing exactly who the tech would be with name and photo. He arrived ahead of time, well dressed and professional looking in a clean, orderly work van. He went to work quickly and diagnosed our issue in terms I could understand, and showed us things about our system that we needed to know. Aside from his ability and professionalism,
the technician was a great embassador for the company, engendered trust. We'll likely be upgrading our system and feel we can trust these folks with the job.

Josh was on time, professional, knowledgeable, and focused. He diagnosed my A/C problem , and explained the solution, implemented his plan and repaired my units fault. I am grateful for such professional technicians as josh are available with my service contract. Thank you josh

Today, our technician was amazing! (We have never had a bad experience with any of their technicians.) Eduardo was extremely easy to talk to, he explained to me what he saw and explained what he felt would be the to correct solution to our problem VERY clearly. He was very efficient and thorough on fixing our issue. I hope to have him back if a need for their service arises again!!!

Eduardo/Eddie is a rockstar!!!

Awesome, fast, perfect service. We were able to get a same-day visit on New Year's Eve, and they don't even charge a "holiday" or odd-hours/weekend penalty. The friendly, professional technician, Dom, was clearly an expert and he took the time not only to thoroughly fix the problem but also to explain it in a way I could understand. Highly recommend these guys. Thank you for getting our heat back on in such a hurry!

Gary is an awesome technician that took his time to make sure my A/C system was functioning properly after the repairs were made. He ensured temperatures were trending properly and the unit was draining as expected. He remembered previous issues we have had and checked those repairs as well.

Felix was amazing! He showed up and was very professional. He was very detailed in explaining all the work he was going to do, gave us tips to prolong the life of our system, and even went above and beyond to go back to the shop and get us a replacement air filter. I can only hope I get him next time my system needs serviced!

I would like to say that out tech Bailey Cowher was highly professional, knowledgeable and so courteous!! Such a great asset to this company! He explained everything step by step and was so patient with us. Thank you Bailey for being the one who came and helped us.