ingair heating and cooling Llc

Referred by Home Warranty. Called made an appt. They arrived during the time frame. The fan motor needed replacing. 10 days later I was contacted to make an appointment to install the motor which had arrived at the HVAC distributor. This is very old system. I was surprised they could locate a motor. They came and installed it. It took a while and was after dark when they completed the install but cool air is flowing!!!
Polite and cordial.

AC repair scheduled 3-6 pm through American Home Shield. Contractor called at 4 to cancel due to “truck/equipment” issues. Company did not answer phone calls from me or the warranty company for the remainder of the day or the next day. I left several messages asking to reschedule with no call back.They finally answered 24 hours later to my appt was cancelled and now they are fully booked, and not accepting any new appointments (I wasn’t a new appt). They may be able to see me in a week. When I started asking further questions, receptionist said she had another phone call and abruptly ended our call. I would not recommend this company. They obviously don’t have more than one truck or a back up technician, do not have a professional scheduling system, and do not care about losing customers.

Wish I could put zero stars. My home warranty tasked this company to come troubleshoot my AC system. The first time they came out, little was done beyond inspecting filters and wrote the report as dirty filters. I had to file a second repair and pay a second fee for warranty company to send the same company out to properly
troubleshoot, even though filters were changed and had been steadily, the system wasn’t working. While waiting for tech to show we received a review of services provided from home warranty company. I called home warranty and they said they had received a report from the technician who never showed up. The technician submitted a report without coming to troubleshoot the system. Reporting this to home warranty, they are finally sending different HVAC company to troubleshoot. I will be obtaining copy of fraudulent report and filing a report with Virginia’s DPOR and seeking reimbursement. I would advise anyone to avoid this company as in my opinion, they are a fraudulent and unprofessional company. Judging from other reviews…..I’m not the only one who experienced bad service!

Called everyday for a week with no answer - voicemail full, just to be told they couldn't find any info from our warranty claim number. Been without heat for over a month.

We went over 30 days with no air and Ricky of INGAIR came out twice and we end up hiring another company. Based upon INGAIR, we needed some duct work done; and, per AHS, INGAIR didn't do duct work. Therefore, we would have to find someone to do the duct work and then AHS would send INGAIR back out to work on the AC; which probably would have been another 30 days without AC. 2-Stars for coming out 2 times.

Based on my overall experience I most likely would never use INGAIR LLC ever again. Whenever I spoke to the manager/owner Ricky he was full of promises and accommodations that he never fulfilled, such as, calling me when he said he would. When he wasn't making those promises he would be full of excuses blaming AHS for incorrect parts being ordered, not letting him know things, etc. almost as if he didn't realize that I am also talking to AHS on the side and I know the status of things as well. For example, I talked to him on a Wednesday and let him know how vital it is to get my A/C back up and running he said he understood and said he would look into it everyday and hopefully the part would come into the warehouse by Friday and if so we might be able to slot a time in to install the part prior to the weekend. Friday rolls around and I call him first thing in the morning, no answer, I call him twice around lunchtime no answer. I leave a voicemail and sent him a text all of which was not responded to. I call AHS and it turns out the part was available for pickup as of YESTERDAY (Thursday) The weekend goes by, I then resume my efforts trying to get into contact with him and call him four times throughout Monday no answer to any of my calls. Finally, around 7 P.M. he calls me and says that he is not sure if the part is in yet and he will have to contact the warehouse in the morning to find out and then let me know if it is, mind you I already knew the part was available as I just spoke with AHS about it Friday. Morning rolls around and he calls and claims that the part still isn't available but would be available Wednesday morning and that he could get it installed for me Wednesday afternoon.

As far as I can tell everything went smoothly with the install they but just the headache and blame game getting there ruined my entire experience with this company. Mind you this all occurred after not having AC for a month so I was already at the end of my patience.

It was a absolute NIGHTMARE working with this company. They are terrible at communication, unprofessional, incompetent, and overall a waste of time. I would recommend to stay far far away from them at all costs. At the end of the day, you would be lucky if they even pick up the phone and follow through with their job.

They didnt answer the phone. They were set uop through my home warranty but never called me nor answered the phone when I called

Muy buena la atención y puntuales