Repair person came in and did a prepaid inspection of new heat ystem in attic, and old backup furnace in crawl space. He never checked on Heat pumps. Came to thermostat and turned on gas furnace. Checked the air coming out of register and said CO was high. Told me my old gas furnace needed to be replaced and it would cost about $5000.00. Nothing about why or if it could be fixed and no paperwork to show what he had done. I will get a second opinion.
We haven’t made a decision yet, but the responsiveness and knowledge was won me over. They know their stuff and are honest, prompt, and professional as well as personable. I love working with local companies and Woods is one of them.
Ryan was great and very professional. Although he couldn’t fix the issue we had, he helped talk through what needed to be replaced, and was great with our kids who watched him work. Great attitude and great employee!
Called with some heating issues we were having first thing in the morning, and they were at my house diagnosing by noon. Very professional. Jody found the issue and they placed the order that day for parts. Just moved to the area, so Ill definitely be a return customer.
The technician was here on time. He was professional, knowledgeable and friendly. He fixed my cooling issue, provided my bi-annual tune up and renewed my prepaid contract all in under an hour. Thank you Woods for taking such good care our hearing/cooling system!!
From the minute Jeff walked in, we knew our AC was in good hands. He’s knowledgeable, professional and most of all patient as I always ask a ton of questions. We’re glad to have selected Woods for a maintenance contract.
Woods Family is so dependable, we have used them for over 15 years. When I called on a Sunday nite at 8:00 pm they got back to me within 15 minutes, they calmed me down, got my system working and called me the next morning to ascertain that everything was OK. They sent someone out that day to check the system and fix a loose wire. They have some of the best and knowledgeable employees, always very professional. I am so happy that we found Woods Family after we moved to Roanoke.
Amazing service fixed all the problems we were having with our furnace will definitely use them when we have a new system installed but for now our 30 year old system is working better than ever thanks Woods
Had a great experience with our technician! He had the best demeanor. Spent extra time with me explaining how to program my thermostat. When I was unsure of how to do it, he went ahead and programmed every day of the week for me (including different times of the day.) Such a kind gentleman! Really appreciated all of his help!
IVAN BOLES
Repair person came in and did a prepaid inspection of new heat ystem in attic, and old backup furnace in crawl space. He never checked on Heat pumps. Came to thermostat and turned on gas furnace.
Checked the air coming out of register and said CO was high. Told me my old gas furnace needed to be replaced and it would cost about $5000.00. Nothing about why or if it could be fixed and no paperwork to show what he had done. I will get a second opinion.
Jessica Gibson
We haven’t made a decision yet, but the responsiveness and knowledge was won me over. They know their stuff and are honest, prompt, and professional as well as personable. I love working with local companies and Woods is one of them.
Austin Williams
Ryan was great and very professional. Although he couldn’t fix the issue we had, he helped talk through what needed to be replaced, and was great with our kids who watched him work. Great attitude and great employee!
Greg White
Called with some heating issues we were having first thing in the morning, and they were at my house diagnosing by noon. Very professional. Jody found the issue and they placed the order that day for parts. Just moved to the area, so Ill definitely be a return customer.
Alyne Abbott
The technician was here on time. He was professional, knowledgeable and friendly. He fixed my cooling issue, provided my bi-annual tune up and renewed my prepaid contract all in under an hour. Thank you Woods for taking such good care our hearing/cooling system!!
Lisa Garst
From the minute Jeff walked in, we knew our AC was in good hands. He’s knowledgeable, professional and most of all patient as I always ask a ton of questions. We’re glad to have selected Woods for a maintenance contract.
Diane Shields
Woods Family is so dependable, we have used them for over 15 years. When I called on a Sunday nite at 8:00 pm they got back to me within 15 minutes, they calmed me down, got my system working and called me the next morning to ascertain that everything was OK. They sent someone out that day to check the system and fix a loose wire. They have some of the best and knowledgeable employees, always very professional. I am so happy that we found Woods Family after we moved to Roanoke.
C Mark Heaton
Amazing service fixed all the problems we were having with our furnace will definitely use them when we have a new system installed but for now our 30 year old system is working better than ever thanks Woods
Audra Grim
Knowledgeable, professional and on time or early. Always a quality job. Qualities like these make them easy to recommend.
Courtney Pritt
Had a great experience with our technician! He had the best demeanor. Spent extra time with me explaining how to program my thermostat. When I was unsure of how to do it, he went ahead and programmed every day of the week for me (including different times of the day.) Such a kind gentleman! Really appreciated all of his help!