B&B Air Conditioning & Heating

Worst experience ever! Technicians arrived to fix our hot water heater sensor which blew due to our refinishing our floors while on vacation. It did its job. We called B&B to fix the sensor. They informed us that the company that makes the sensor has gone out of business and that it is no longer available. The alternative part is "very expensive" so they are going to try to clean everything with no charge so as to avoid the need for the expensive part. Low and behold, the cleaning does not work. So, they tell us we must order the expensive part at $1800 to fix the hot water heater. By now, they have us completely emotionally elevated......so then they tell us that since the unit is 11 years old, we may want to consider replacing the whole unit for just another $1000.00. While we almost go with their recommendation, I must first hear from the State Hot Water Heater people that the sensor is no longer available anywhere and that the more expensive part is the only way to resolve our issue. I call them and give them the serial number for our heater and they quickly come back on the line and say, "its available." Can you over night it to our house? "yes." We have the phone on speaker and the technicians can clearly hear what the information is being relayed. We order the part. They never intervene saying oh good, we can install it when it arrives. In fact, they state, "we are not sure we can return to install it, we get our orders from dispatch." Fine. Leave. We are done! We have the part on the way. They exit our house, but offer to have their boss give us a "second opinion." Mind you, we have been through this issue previously when we did our basement floor. No thanks- we don't need a second opinion. Cancel the hot water heater installation please! We don't need it. They then leave our house and sit in front of our house for the next 30 minutes, periodically knocking on the door. I of course am not answering- why would I? Conversation ended, please leave. The next thing I know, I have a second guy knocking on the door! After about an hour of them trying to have another shot of getting me to install a new hot water heater for NO GOOD REASON, they finally leave. UNBELIEVABLE! Last night after going online, my husband was able to research the problem, find the You Tube for re-setting the hot water heater and low and behold, we had hot water! Today, the part that is "no longer made" arrived in the mail. We paid 72.00 for it even though we don't need it. It is literally a plug in part and when I asked the State Hot Water folks yesterday to recommend a plumber that could install it, they refused to give me a recommendation and said they were confident that we could install it ourselves, give them a call back and they would walk us through it. It was merely a plug in part. Sure was! This "service call" from B&B was nothing more than a fleece job! They completely mislead us in what was wrong and how it needed to be fixed. Thankfully, we caught on to their scheme and saved ourselves 2800.00! Unfortunately, they lost a long time customer on this ridiculous scam!

Mr Hans Garrido and (Adam, Peter, Andrian)did an excellent job and went the extra mile in replacing my air conditioning unit.I strongly recommend his services.

Have had a maintenance contract w/ B&B for a while; always good service. Today, Young was the technician who arrived on time, followed Covid safety measures, checked out everything, performed minor maintenance, and provided heating/ac advice. Great job!

Hans, our service repair man, was professional and knowledgeable!
He was very personable and engaged with me throughout the process of fixing our AC problem. We will definitely use this company again, and hopefully we can get Hans to be our technician!!

We have used B&B Air Conditioning and Heating Service for decades and have always been extremely satisfied with their work. We wish to acknowledge and thank Technician Kervin Portillo who has serviced our system on several occasions for his outstanding professionalism. Thanks, Kervin. Your craftsmanship and advice is always welcomed.

We have used B&B for years, and the last couple of times we've been lucky to have Kervin as our tech. He is efficient, capable, and always has excellent answers to our questions about our system. He lets us know when we need cleaning and other add-ons, but doesn't oversell us on things that we clearly don't need. I'd highly recommend B&B and Kervin in particular.

My family has used B&B Air and Heating for over a decade now. Every time we have an issue they are very responsive and extremely helpful. Kevin P. came out and was very professional and helpful in getting our AC up and running on a hot day! Thank you B&B!

We'll always recommend B&B, they're unlike other HVAC companies in that they never try to upsell, in fact, Kervin talked us out of buying a whole new system. Our system is old, but the right thing to do is get a few more years out of it with a repair instead of replace. Kervin walked us through all our options and made a great recommendation.

If you're looking for a trustworthy, efficient, professional advisor, contact B&B and request Kervin.

Very professional bi-annual inspection under our service contract. Peter was right on time and completed the job quickly.

We have a maintenance contract with B&B and they have always provided courteous service, with clear explanations of any problems. Jose M. was recently at our house for the annual checkup on our air conditioning system and was very professional in completing the inspections.