Pride Mechanical Heating & AC

Travis, our technician came on time and was courteous. Our HVAC was inspected by Pride, coincidentally also Travis, back in March prior to buying our house. He noted on his return visit that the thermostat was not correctly wired which had not been touched since he previously passed the system with flying colors, as the house remained unoccupied. The capacitor blew which led to the blower motor burning out “somehow”. Interesting he didn’t catch the wiring problem during his initial inspection.

Edit: Regardless of whether the wire affected the motor, it was not caught during the home inspection which may indicate a deficiency in the level of quality.

This is the second time I have had them come out because they are the best! Last summer they came out within an half hour of me calling them!

Everyone is super kind and personable, as if you have known them for years. The men who came out didn't mind that I was juggling little babies and a dog. They were sweet to all of us which totally made my day. I would highly recommend them a million times over! Great job and thank you!

On 7/22/21 Pride Mechanical Heating & Cooling services was contacted by my condo managemnt company due to my AC unit not working. They arrived the same day and conducted a through assessment of my HVAC system. The following morning representatives from the company dropped off two mobile AC units to help minimize the the frustration with not having AC as this was a great gesture that helped us cope for the weekend until our new Air handler unit and coil was installed on Monday 7/26/21.

The owner arrived on 7/26/21 with two support staff due to the complicated nature of this new install. They were very professional in how they executed this job and demonstrated a caring philosophy in how equipment was transported from place to place. I highly reccomend Pride Mechanical Heating and cooling and if Steve (owner), Travis (Service tech), or another staff member name Steve (Service tech) show up to do a job for you - you can be assured you will be quite happy with the results that you are seeking.

Incredible service. They’ve always been so punctual and everyone who has helped us has been so kind, patient and attentive. Travis and Jeremy have helped us multiple times and we love them! Travis is so good-natured and has such a wonderful attitude, very perceptive of customer’s concerns and fears and instead of insisting on their way and ignoring fears, assures us that he heard by repeating what we’ve expressed and reassures us he’ll check and reports back to us. He patiently and generously explains all we care to know. He taught my mom how to use the thermostat and wrote directions in his service summary. She wanted a hard copy service receipt even though they are paperless and he made a special note to bring hard copies from now on.

I highly recommend Pride Mechanical. I had a fairly new unit that was not cooling and my previous company could not correct the issue. Jeremy found the problem and gave me advice as to get more efficiency and he and his crew did a wonderful job. I took out a service contract with Pride and can not say enough good things about this companys" service.

We've used Pride Mechanical a few times and will definitely use them again if necessary. Our AC went out in summer 2019 on a Saturday a week after I had a baby so we needed it fixed ASAP. Jeremy came out right at the beginning of the time window they gave us and got us up & running quickly for a really reasonable price. Unfortunately our unit was 25 years old and couldn't keep up with the intense heat this summer plus running 24/7. Jeremy came back, but there wasn't much he could do for us because it wasn't actually broken, just really old. He gave us a quote to replace the entire system and a few days later they came back to do it. Punctual, friendly, great work, and fair prices. What more can you ask for?

Whenever I use a company I try to always look at reviews to determine if I want to trust that company. So I wanted to post my experience with this company.

Pride Mechanical is hands down the BEST company I have ever had to work with in the Hampton roads area! I completely renovated a house I just purchased and of all the contractors I had doing work, Steve and his guys were the ONLY ones that gave me a GOOD HONEST estimate. They completed the work IN THE TIME HE SAID IT WOULD TAKE! they SHOWED UP ON TIME in the morning and worked ALL THE WAY through the day to COMPLETE THE JOB ON TIME! What more does a person want? fair honest price, quality work, show up on time and do the job as you said. That is Steve and Pride Mechanical in a sentence. I will ALWAYS use them for all my HVAC needs as long as I am in the Hampton roads area. On top of being a TRUE professional, everyone in the company are nice, friendly people. I was always comfortable with them in my home and around my family. I can not say enough times how awesome it was working with them. Ill probably send them a Christmas card just because of how great they are!

Don't search for another company; THIS IS THE COMPANY THAT YOU WANT FOR YOUR REPAIR!!! THEY ARE REALLY, REALLY AMAZING...THEY ARE VERY KNOWLEDGEABLE, QUICK AND THEY'RE PRICES ARE EXTREMELY FAIR. Travis is a whiz! My furnace had been leaking for 2 days, and I was worried that it would be a big, complicated issue, but Travis put my mind to ease, explained everything and completed the repair in record time. This my new go-to company for all of my heating and cooling matters...make it yours too.

Steve was awesome! Very nice and professional.

I have been using Pride Mechanical for over nine years. Best HVAC company in the Hanpton Roads area! The owner Steve has always been punctual, hard working, honest, and his prices are extremely reasonable! He is a really great guy and treats his customers with respect. Also, Steve's wife Nancy sets up the company's appointments and is very knowledgeable about a customer's needs! She is so sweet and caring! I last saw Steve about four years ago. I called his company the other day as my AC quit working and Steve showed up the next morning at 9am! Now that's service! He put more freon in my unit, checked it out and cleaned it. My bill was a little under $200 which I thought was an extremely fair price! Steve brought another employee Brad with him who was very courteous and helpful! I will always use Pride Mechanical for my AC or heating services! Steve and his employees are the very best! Steve is absolutely an expert in his field and his prices are very reasonable! I would highly recommend Pride Mechanical to anyone needing AC or heating services! Steve definitely has complete expertise in the HVAC area! He is totally honest and trustworthy! I also believe his prices for services, parts and labor are extremely reasonable! No need to go to anywhere else! Pride Mechanical will treat you right!