House Call Company

Owning a rental property in Virginia , I've dealt with numerous home repair & maintenance companies throughout the years. The most impressive, reliable, and HONEST company I've dealt with is the House Call Company.

House Call Company is such a diamond in the rough. They replaced my roof and the entire process from beginning to end was outstanding. Their bid was detailed and fair priced. The workmanship of the utmost quality. The workers were on-time, and they cleaned up after themselves. The tenants in my rental property were very pleased the roof was so fast and clean-up was thorough.The amount of time it took to replace the roof and clean the entire area was.... ONE DAY! The entire process was a breeze.

Kate Malheiro
Ewa Beach, Hawaii

Bryant Cueto was friendly, courteous and thoroughly explained what the requested services covered as well as associated pricing. The installation went smooth and the finished product looks professionally installed. Bryant also thoroghly cleaned up after the work was completed. Nice job.

First thing to note is a lot of the reviews here appear to be fake.. General rule of thumb... f you see a reviewer with only one or two reviews, I can almost guarantee it’s either fake or the "customer" was given a discount in exchange for a good review which by the way is illegal and anyone that had been duped by this company can sue them for false advertising, prohibited by the Lanham Act (a federal law). I really hope you can justify your reviews House Call!
Onto the review.. My neighbor found these crooks online. She was having issues with her gas HVAC unit. It Did not have any power going to it and no heat. One of their guys came out and gave them an outrageous $2500 estimate to replace a system board and a few other things. When they re-fused to pay that he said they still owed him $695 for the estimate. They paid it unfortunately but are fighting their credit card company to get it back. The next day they called up An actual HVAC technician. He came out and replaced the gas valve (totally different part then what these crooks said was wrong) . Total with parts was $295.
These guys are nothing but crooks. Avoid them at all costs. They give you an outrageous estimate that they know you will decline just so they can get paid for the estimate. We have recordings of the entire conversation in case they deny anything.

Dean took the time to really look at the system I have at the house. He insured all the equipment inside was okay before tackling the outside unit. Once the issue was located, he made sure I understood what needed to be fix in easy to understand language. He even had recommendations to improve the system. I appreciated it.

Our technician (Justin White) was courteous and professional. He explained all services to be performed and the cost associated to each.
Our only problem so far is that the service was performed on March 1st, but we have never received an invoice or confirmation of receipt of payment.

I came home to find a leak in my downstairs ceiling. My home warranty company referred me to House Call Company, service pro-Bryant Cueto came to my home. I was extremely stressed watching water gush from my ceiling, Bryant assured me he would solve the problem. He delivered on his promise, he was efficient and fixed problem in a timely manner. Byrant was professional, honest and personable. If Bryant is a reflection of House Call Company, I would highly recommend them.

I received a verbal quote for two simple plumbing repairs from a trusted contractor referral for over $800. When I said it sounded high, the technician asked for my credit card for an $89 diagnostic fee that was not disclosed upfront. If you have a fee because you don’t trust your own ability to win the referred business, then at least disclose it! After being upset over the way this was handled and refusing to pay an undisclosed fee, I decided to call them back on the phone and hold off on my decision until I had received a second quote to confirm my suspicions. A friend referred a new independent plumber whom I do not know. He quoted $100 to replaced the spout and fix the leaking handle. Obviously, when Thomasson Enterprises called today, I was very upset, and I had a few choice words about companies that try to take advantage. This could have easily been handled with an apology for not quoting the upfront fee and letting it go. Lastly, no one ever offered to even apply the fee to the repair as most do. Not that it would have mattered in this case. This is very telling...they knew once I received a new quote, it would be over. Girl in the office talked over me and tried to say my plumber whom I did not know was doing me a favor and more. She does not know him either! Really...come on. Shame!

Needed the inside parts replaced in 3 toilets. Called HouseCall Company and they dispatched 2 very polite technicians who looked at the toilets and then told me they needed to go outside to work up a quote(felt like I was at a car dealership). When they came back in a little while later, they gave me a quote of over $1000. I was in total shock. They tried to explain that they had no control over the quote. When I told them there was no way I would be paying that they then told me I had to pay the dispatch fee. Absolutely ridiculous. If they would have quoted me that price over the phone (which they apparently can't because they do not know what all would be required or more like they need to see what all they can possibly add to the scam) I would not have had them come in the first place. Highly recommend not using this company.

Exceptional in every way. Not cheap, but very-very good. Diagnosed an issue that had been troubling our AC units for a year. The technician and sales manager were both at a level of HVAC understanding I have not seen in the past. Call them if you need a real answer for a real problem.

Today was the first time that we use house call company. The experience we had with this company was awesome. We were very satisfied with the service and workmanship,i will highly recommend this company to my friends with field service tech Bryant with the experience he had today was just awesome.