Cutting Edge Total Comfort

Kris and Adam did an awesome job installing a new AC unit at my home today. They were very thorough and professional, taking their time to do the job right. I was also very impressed with the great customer service we received from Mandy and Sierra back at the home office. Thank you to the whole Cutting Edge Total Comfort team!

Mandy at Cutting Edge assisted me with an issue that I had with scheduling. She was calm and helpful even though I was totally frustrated due to not having working ac since June 12th. Although she had to reschedule me until next week due to a technician calling in sick, she was apologetic and helpful. This evening, a representative from the company contacted me to fit me in the schedule for tomorrow. I am more than appreciative that this company will rectify a situation and try their best to make things right. This is the type of service that keeps customers wanting to spend their hard earned money with companies like Cutting Edge. After a frustrating morning dealing with warranty companies, cancelled appointments, and still no relief from the heat, I felt seen and heard today. I appreciated that. Because of their willingness to rectify this matter in a timely manner and listen to their customers , I highly recommend their service.

Gene and the office team, were able to respond quickly. Gene did a great job trouble shooting the problem. And went the extra step to educate me on the manual dampers in a very hot attic. He was great, double his pay. I will definitely call them again.

Cutting Edge Total Comfort, I have used their company twice and they are very professional with getting the job done. Steve came out to my house yesterday and he was honest and straight to the point about what needed to be done when fixing my A/C unit. He was a pleasure to work with and I will be using again as well as recommending this company to others.

This is a great family owned company, and they took great care of me. I’ve already recommended them to other people who are also 100% satisfied! They have employees who know how to work on oil boilers. That’s hard to find in a company these days. You can’t go wrong with Cutting Edge

My appointment was scheduled 8am-12pm. Adam arrived approximately 10:10am and was done by 11am. Because I took the initiative to look at what he was doing in the attic, he took the time to explain what he checking. Because of his patience and thoroughness, I gained some knowledge of things to look for in functioning of my unit. He informed me that I will need to get my coil and vent cleaned out eventually but my system looked very good (especially because of the age of the unit). Adam was outstanding. Cutting Edge has gained a customer because of my experience via Adam who went above and beyond in his customer service efforts. Thank you so much!

Well last year, I was dealing with this company as a policyholder for American home shield. Overall the total experience was a nightmare. Talking with Mandy at Cutting- I left American home shield. It went with it better company Mandy on both situations took care of me. Total empathy. I requested this company to do the service because of Mandy. The tech that was sent out to troubleshoot was named Becca. She is awesome. I recommend this company, but not American home shield.

Technicians were very knowledgeable of their tasks and installed the new HVAC unit. New unit works very well and I’m very happy with the service provided. Shoutout to both Anthony and Adam for their excellent work and explaining the process of the installation.

The only thing good about our Homeowner Warranty is that they introduced us to this company. Steve M. came out and fixed our A/C right away. We had air in no time! I know exactly who to call in the future. Good service is hard to find and you cannot go wrong with this company!

Terrible company. Very unprofessional and rude while talking on the phone. Kary or Terry, some lady starting yelling and demanding things because she was ready to get off the phone. She stated it was 5 oclock and I ready to get off! Very rude company and on top of that they didnt even fix the issue that was at my house! Would not recommend to anyone! If your home warranty tries to give you Cutting Edge, tell them NO ASAP!!!