OyBoy Heating and Cooling

We have used OyBoy at three different properties now, including our primary residence and could not be happier. They are top notch and go out of their way to make the customer happy. Our AC went out on one of the hottest days of the year and they had us taken care of with a brand new system in 48 hours!! It was remarkable and such a life saver. Probably not the usual turn around time and we were shocked how quickly they took care of us. Highly recommend!!

Great job. They are the best company. They care about their customers and give the best customer service. I have dealt with many businesses as I remodel my home and none of them meet the standards of OyBoy. Other businesses need to take a course from them on what customer service should be.

Disabled Veteran
With
!!! No Heat !!!

My furnace would cycle on,
but the fan would not
Circulate the hot air.

My home was
30~50 degrees
All winter long,
trying to diagnose
my furnace and
make my house warm.

My furnace burners
Would light electronically
The gas would burn
To full heat,
Click for the fan to go on
And
Then the blower fan motor
WOULD NOT turn on!
And
The overheat sensor
Would turn the gas off
And
Shut down the furnace¡

I used a multimeter to test the:

Electronic Circuit Board
Furnace Relays
Motor Capacitor
and
Everything Else

I knew how to test.

Nothing solved my
NoHeat Problem!

I was desperate
and
Tired of being too cold
For OVER SEVEN MONTHS!

My Veteran’s advisor
Referred me to
Veteran Owned OyBoy!

In desperation
I called OyBoy;
Immediately
They texted me
With arrangements
To come to my home
To Diagnose
The furnace problem.

Gavin came on time.

Without needing my help
Gavin
Reassembled my motor
Into the blower housing
And
Reassembled properly
The entire furnace
And the wires
I had unplugged
When I tested
The furnace.

Gavin was
Quick
Efficient and
Professional.

The Diagnosis:
Medium Speed Fan Circuit
Was bad on the PC Board.
Gavin
Connected the motor
To a higher speed
Working circuit;

And now

!!! I HAVE HEAT !!!
!!! YAY !!!

Thank You Gavin!
Thank You OyBoy!

Patrick Perry
Salt Lake City Utah

Nerrek was very friendly yet professional. He was very knowledgeable and willing to help me learn the basic maintenance that every home owner should know.

We used OyBoy to install duct work for our kitchen hood. Jose arrived right on time, asked the right questions, and did the job superbly within just a few hours. OyBoy was also generally very responsive to calls, and came out within a day or two to give an estimate on the work. I would definitely recommend OyBoy and Jose.

This summer I needed some estimates for an AC install in my mother's rental property. I had 4 different companies come out to give me quotes and was surprised to find that Oy Boy was going to charge 10k more than the other companies for AC install on a simple townhome. I didn't end up using them.

BUT... I thought to myself, hey, these guys seem pretty knowledgeable and seem to know what they are talking about. I'll have to try using them again some time for a smaller job. Plus they have great Google Reviews, right?

That job came at the end of summer, when I decided to get a tune-up done on all of the HVAC units in my home. I have an AC unit and two furnaces (one for upstairs and one for downstairs.)

During the tune-up, the technician broke our AC unit. He was very apologetic and came back to fix it free of charge the same week. No biggie, accidents happen. Glad they fixed it and everything was supposedly taken care of. One issue is not enough to pass judgement.

Unfortunately, once winter hit, I started having issues with my upstairs furnace. Called OyBoy and after sending the same technician over, they claim my furnace is too big for my space and needs more vents. Also my AC unit is too big. Quote me 9k to fix the issue (uh, yeah, that's not gonna happen). Never heard about any of this during the tune-up this summer, mind you. And I've never had issues with either unit in the 5 years since I've had them. They did re-check the downstairs furnace and claim that it was the right size and should be fine.

Only a few weeks after the upstairs furnace debacle, my downstairs furnace started giving us issues. Came home one evening to a chilly downstairs and the smell of gas in the house. We had to call a Dominion Energy emergency line and they advised we evacuate the house until they could send someone to investigate. Looks like it may have been a simple matter of the machine not getting proper ventilation from the outside. Once again... never heard anything about this from OyBoy in the two times they looked at the furnace since the tune-up in August.

It MIGHT be a coincidence that all of these issues happened within a few months of OyBoy coming to tune my machines (I mean, anything is possible). However, all of my machines are 5 years old or less, and have never had any issues until OyBoy sent their technician over. YES, there may have been existing issues waiting to surface, but isn't that part of the reason you call in an expert to tune them up? Shouldn't they be catching simple problems during a tune-up to avoid having the machines break down?

I really wanted to like OyBoy and gave them four chances. They seem to do what's right for the customer, but ultimately they have failed me. To summarize: #1 - Quoted 10k more than other companies for an AC install. #2 - broke an AC unit while working on it. #3 - said my furnace had an issue that would cost 9k to fix, even though none of this was mentioned during the 'tune-up' only a few months prior. #4 - Had a gas leak caused by a furnace looked at by OyBoy TWICE in the same season. In short, after failing all three of my units and giving overpriced estimates, I've completely lost faith in this company and won't be using them in the future.

They did a phenomenal job. I they are a little pricier than others I believe but they do such a thorough job and then sanitize the system. I would highly recommend them

Gabriel was the service technician that came to evaluate and tune up our AC. He was super awesome to work with and respectful of our home. He looked over everything and was able to identify and show me that our capacitor was broken. He actually had a new one on the van he brought and was able to get us up and running I’m just a few minutes! Now we are back to a cool house to beat this summer heat. Would definitely recommend Oyboy and their people.

Brett is an amazing installer. He's professional and answers all questions. His work definitely speaks for its self. I definitely would recommend him for any future work

Completely ridiculous! Because of there one fired/quit employee that didn't do there job and submit what he was supposed to, to my insurance I'm stuck with the full bill and they don't care. He pushed us into a loan instead of doing what we needed for our insurance! Update: You guys made everything right! Thanks!