We got excellent same-day service from Michael at Air Express today, and he's helped us before and we've always been happy. Just the nicest guy, friendly, is able to diagnose problems right away, and in our case today, get us fixed even during the same appointment window! That's including getting parts from the warehouse. We've been happy with Air Express for years and today's job by Michael is another reason why! Thank you!
Super great company came in and solved our issue with our ac very fast! Also very friendly and informative! I also wanna give a huge thanks to ol man John for coming out and helping us, thank you!
They were great to explain what was happening and answer any questions that I had. They also offered tips on what I could do next time if I had any more problems. I appreciated their honesty and professionalism.
Came early in the window they said they would and we’re very thorough. Got my heater up and running quickly. Gave me simple advice on how to make sure it keeps running smoothly.
I did a quick search to see what other reviews were out there, and they are all 5-stars like mine! About a month ago (mid-July of a toasty 2022) our old A/C compressor broke. Since the old unit ran on R-22 (no longer manufactured) it was time to replace both the compressor and the evaporator. They came right away (same afternoon that I called), agreed that the compressor was shot, and had a quote within the hour. The price was much lower than a competitor (who wanted to do a ton of nice (but expensive) upgrades). Also, unlike the other guys (and others this summer), they said that they could come in a few days (not weeks). Later that evening I found out that a good (local, trusted) friend of ours knew the owner and vouched for his integrity. They were good to their word (both written and spoken) and, after three days baking in the house, they had us back and *cool* again! The techs were respectful and their work was clean - I couldn't tell after they left that the whole A/C had even been replaced! It has been about a month of this scorching summer, and I still feel the wonderful cool indoor air each time I open the front door and step inside. I know a number of HVAC company owners in the area, but One Hour is the first place I would recommend anyone go that needs service.
Please, use this company. They were recommended to me. Krista was fantastic on the phone: fast, pleasant, responsive. Set an appointment for the soonest time available, and put me on the waitlist if a technician became available sooner. Michael got free came around 4 hours later. He was thorough, fast, friendly, detail oriented. Diagnosed the problem and had the A/C running in less than an hour. He then went the extra mile. Checked the furnace, the filter, the coil, and the thermostat. Then a second extra mile: made recommendations for the filter, cleaning, and thermostat programming. This company is fair, reasonable, affordable. I now how an HVAC contractor to trust and call.
A Long
We got excellent same-day service from Michael at Air Express today, and he's helped us before and we've always been happy. Just the nicest guy, friendly, is able to diagnose problems right away, and in our case today, get us fixed even during the same appointment window! That's including getting parts from the warehouse. We've been happy with Air Express for years and today's job by Michael is another reason why! Thank you!
Brandon DuBose
Super great company came in and solved our issue with our ac very fast! Also very friendly and informative! I also wanna give a huge thanks to ol man John for coming out and helping us, thank you!
Rhonda Dearing
They were great to explain what was happening and answer any questions that I had. They also offered tips on what I could do next time if I had any more problems. I appreciated their honesty and professionalism.
Steve Holm
Came early in the window they said they would and we’re very thorough. Got my heater up and running quickly. Gave me simple advice on how to make sure it keeps running smoothly.
NAYTHAN SORENSON
Very professional and friendly. The technician let me now what he was doing and checking and I felt like he was very thorough.
BC B
the service was great. very professional and friendly. i also learned a bit too. highly recommend.
Linda Shriver
Michael was awesome! I was referred by Vai. So happy I went with his recommendation. I will definitely use this company again.
rn reajr
I did a quick search to see what other reviews were out there, and they are all 5-stars like mine! About a month ago (mid-July of a toasty 2022) our old A/C compressor broke. Since the old unit ran on R-22 (no longer manufactured) it was time to replace both the compressor and the evaporator. They came right away (same afternoon that I called), agreed that the compressor was shot, and had a quote within the hour. The price was much lower than a competitor (who wanted to do a ton of nice (but expensive) upgrades). Also, unlike the other guys (and others this summer), they said that they could come in a few days (not weeks). Later that evening I found out that a good (local, trusted) friend of ours knew the owner and vouched for his integrity.
They were good to their word (both written and spoken) and, after three days baking in the house, they had us back and *cool* again! The techs were respectful and their work was clean - I couldn't tell after they left that the whole A/C had even been replaced!
It has been about a month of this scorching summer, and I still feel the wonderful cool indoor air each time I open the front door and step inside. I know a number of HVAC company owners in the area, but One Hour is the first place I would recommend anyone go that needs service.
Russ Jacobsen
Please, use this company. They were recommended to me.
Krista was fantastic on the phone: fast, pleasant, responsive. Set an appointment for the soonest time available, and put me on the waitlist if a technician became available sooner. Michael got free came around 4 hours later. He was thorough, fast, friendly, detail oriented. Diagnosed the problem and had the A/C running in less than an hour. He then went the extra mile. Checked the furnace, the filter, the coil, and the thermostat. Then a second extra mile: made recommendations for the filter, cleaning, and thermostat programming. This company is fair, reasonable, affordable. I now how an HVAC contractor to trust and call.
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Amazing service, super fast, I was very impressed with tech, he was knowledgeable and on the ball. 10/10