Big Star AC and Heating

We called Cody to come out and see if he could
see what was wrong. Because it wasnt blowing cokd air. He send someone named Brandon who said he had put 1 lb of freon, then said 3 when we questioned the price. I called Cody to ask about the
price and was told not to ever call him again and
he hung up. Seeing that he hasnt replied to my request for an itemized receit which Brandon said Cody would text me. Ive asked 3 times. My husband called and he was hung up on. This guy shouldnt be
in business at all. Just because theres a problem
doesnt mean you ignore the customer.
We had to call a 2nd company who got there
fast the next morning and the first thing they find are the rubber stoppers AND the caps on the ground.
Brandon never put the stoppers or caps back on the unit so ALL of the freon we paid for escaped straight out into the environment. The 2nd company had to put in 4 lbs and then waited for it to start cooling the upstairs.
We want and deserve a 100% refund for this rediculous excuse of a simple service call. If not received legal matters will be next to recoup our 529.00 paid to this "company".
Troys Heat and Air LLC out if Como will get all of our business on our units moving forward.

Cody sent Brandon to look at our ac after hrs he put 3 lbs he said of freon into the unit after saying 1 lb Charged us for 3 and 250. Service call. Big problem Brandon didnt put the stoppers or caps back on so all of the freon leaked out. I called CODY to discus price and fact the unit still wasnt
blowing cold air and he said not to call him back and hung up. He hasnt replied to my request for a receit or acknowledged BRANDONS huge mistake. The repairman that came out the next day found the caps on the ground where they werent put back on.
I want a complete refund.or legal matter will be next.

Cody & his team are great. They genuinely care and do all they can to help out their customers.

This company has went over and beyond to help get my a/c going. They are very polite and reliable. I recommend them to anyone

Cody was amazing! Arrived quickly after I called for service after hours and found the problem in no time! Had us back up and running fast! Highly recommend!!

I called Big Star and spoke with Cody about my A/C problem. He came out the same day and right on time. Cody is not only a great A/C Technician from his many years in the business, he is a stand-up kind of guy. He is the type of guy you trust with your life. He is of upstanding moral character and great A/C technician. It's great to have him nearby. I know you won't be disappointed by using Big Star. He's a five star kind of businessman. ;)

Cody came out right away on a Saturday and got the air going. Other companies would come for a hundred dollars. He explained what was going on and how to reset it until Monday. Our unit was 28 years old. Cody said he would come out again before Monday if needed. There was no charge for Saturday. We ended up getting a new outdoor unit. Cody came out at noon on Monday with the new unit and had it installed in no time. Cody is very personable and full of knowledge. I highly recommend his services.
Sharon Hough

We called Big Star in July based off of Facebook recommendations. Cody was awesome! Arrived in a timely manner, worked quickly, and was extremely reasonable in price. A faulty part replaced and our AC was back to blowing COLD! We called again this morning as our heat wasn't working. Again he responded quickly and was finished within about 30 minutes or so. Found the issue with a wonky wire in the thermostat and BOOM we're warm and toasty again. His number is posted on the info board in our kitchen and we will continue to use him when needed! Fantastic service, very down to earth and friendly. Highly recommend!

Cody is great! He is very honest and knowledgeable. We got his opinion on our busted A/C system and he was very forth-coming about the issue and what to expect from our warranty company. After getting the run-around from the A/C service our warranty company wanted us to use and finally getting the work done, we figured out they messed it up. Cody came in and fixed it. It was an expensive lesson, but always go with the honest, nice, reliable ones! Big Star is just that. Highly recommend!

We recently moved into a home on a ranch our boss purchased and realized the central heat didn't work. We called Big Star and Cody came and assessed the situation, had to special order two parts and got it fixed ,all in a very timely manner and very professional and friendly. And very affordable!I highly recommend this company and will use them again when needed.