H.E.A.T. Mechanical AC And Heat

HEAT Mechanical always responds promptly to phone calls. They show up at or before the appointment time. The techs are knowledgeable and professional. They have never tried to "up-sell". Quality work at a reasonable price!

They have always done an amazing job! Professional and nice people! There have been several times I called them short notice and they went above & beyond to take care of my issues that same day even as busy as they were! That goes along way in my book! I highly recommend them!!

They are the best company here in Waxahachie for heat pump maintenance. Always a fair price, on time, and do a great job

We had a concern about our flue pipe and it was repaired promptly as promised!

We called for a tune up late in the season and were happy to get an appointment within a week. with all the emergency calls we expected that to be further out. They were running a little late but called to let me know. They arrived within 45 min of the appointment which was no problem at all but I was very happy with the heads up. The technician was pleasant and gave us inform about our system that we needed.

I have had the worst experience with this company from Day 1 of purchasing a new ac unit ! I have had nothing but problems after was installed. It’s located in the hall closet and took them 8 hours just to install in late may 2019. First cold day I had to turn heat on nothing would work. Spent a very cold night with no heat and tech had to come out and fix a wire that was crossed in the thermostat. Then the summer came and once the temps reached 95 my house temp would reach 79 and my unit just struggled.couldn’t keep up with temps and I was just trying to keep it at 76! I called this co. And she says that’s normal. It’s just hot outside and it’s normal. At night they the morning it would finally be what I set it at ! I called two times thinking there’s a problem she assures me it’s normal. So I dealt with it till this summer. Same thing all over again. Only to find it’s not normal ! After going through a roofer and 2 different insulation co. And a second opinion from othercAC repair co. Says it’s not normal. It’s your new ac unit so finally heat mechanical sends thier lead tech to come out and it’s a bad compressor! So replaced the new compressor that was bad ! Then less than a month kn a Saturday my house hot again and the thermostat that is new like the unit decides to quit communicating with the new compressor so again another service call! And not to mention the fact that I don’t even have the right cover on this unit and is really difficult to even change the filter! And during all these problems I discover they left a hole in the side of my brick home after removing the old unit and replacing with this RHeem unit . I had another hvac man to test the exposed wire they left and was a dead wire so he removed the access and plugged the hole for me! This company even argued that how do they know they did this? It was obvious it was done by them when the old unit was removed! So I would not recommend anyone I know to purchase a Rheem unit from this co and I am regretting it to this day! Their customer service is awful, and I have never had this much trouble from any company in the past and I will never use them for any future repairs again! I’m just giving this review so people will know my experience and why I have to give at least 1star.

It pays to be loyal. We’ve been a customer of HEAT since 2011. Never once have I questioned their work or pricing. I always feel like we get the best of both worlds. Their service techs are polite, professional and on time. If you use these guys you’ll never go anywhere else again.

Had some issues with my AC units and called up H.E.A.T. to come out and service everything. They showed up when they said they would, fixed the issues and serviced all of the AC units. Great value and great customer service. Will use them again!

The appointment was next day when I expected to have to wait. I was explained the problem and how it was fixed. I will definitely use them again for any future issues and recommend to any friends in the Waxahachie area.

We always receive great service from HEAT. Team is professional and friendly. Easy to get appointments set up and in a timely manner. Thank you HEAT!