Morrow Mechanical

This is the 3rd time we have had the opportunity to work with Marrow Mechanical and we continue to be impressed with their quality and focus on customer care. We used Josh for our service this time and he was outstanding. Took the to rewiew everything, and focused on providing some excellent service. Great work and a very talented technician.

We have used them exclusively for heating air conditioning services for the last 5 years and since we moving into this town home. It is always daunting taking a stab at requesting service but we needed new units in our home and they installed both over a two year period. Yes, it was costly but A/C is needed in Houston.
When one unit failed after a short period (2.5 - 3 years) we were worried but they came out and found what was determined to be a bad part from the manufacturer. Warranty was still in effect. Labor was costly but ...A/C is needed in Houston.
Just a month later a compressor for that same unit went out. We were devastated! We complained and they listened. The advanced tech, (Andy Smith) came out immediately and within hours had located and installed a new compressor that was on Warranty and not charged us the labor for hours of work due to the apparent and faulty compressor.
Relieved, satisfied and cool! In less than 24 hours our crazy emotional roller coaster ride about $$$, time, and Houston heat were all behind us, primarily due to Mr. Smith.
His attitude and his expertise was exceptional. No tricks, just calm explanation of what was going to have to be done.
Yes, we're still scared about calling service companies to come into our home and provide services and then ride off into the sunset but we'll be a customer to Morrow Mech. for a long time because they did the right thing rather than what we are aware that other's have done in similar circumstances.

Thanks Andy... hope we don't see you for awhile but we know who to call for heating and A/C service in the years to come.
John and Arlie.

Jonathan, Trevor, Jordan and Ariel arrived on time and were respectful and knowledgeable. The service was excellent!

Morrow Mechanical has provided Priority Care for our A/C and Heating systems for several years and has always provided exceptional service. Scott Spears was our service technician today and he did an outstanding job servicing our equipment and pointed out potential areas of problems going forward.

Josh C. was great!

I needed a new furnace - Morrow Mechanical did everything possible over the past 9 years to keep the 24 yr old unit running but we finally had to send it to the scrap heap.

Josh C. took the lead on the installation and did an amazing job from start to finish. He was warm, personable, and explained everything they would be doing. He also went over the warranty and what it covered.

After the install, he checked the outdoor a/c unit so he could give the entire HVAC system a clean bill of health. He was very thorough and very professional.

The people at Morrow Mechanical are my kind of people!

This is the 2nd time Josh Cover has been to my house for spring and fall check-ups. He goes over and beyond both times he has been here. I will request him for my next service check-up. Thank you so much for the excellent service.

I have known I need a new AC System for years. The fan died, on a FRIDAY, outside and the system was 28 yrs old. We were out of hope until Monday morning when Sam showed up.

We had several contacts, one was real janky, most were lame and unresponsive, and One-Hour wanted to sell me the kitchen sink AND waste my time with 3 hours of measuring, note-taking, and a HUGE sales pitch.

Sam spoke in plain terms with absolute confidence. He knows his team backs him up with expertise, class, and access to materials.

I signed the same day without any hesitation...the next day my old system was out and we were cooling that evening! ABSOLUTELY unbelievable I tell ya!

We got new ductwork installed the next day then insulation blown in the following day.

EVERY person that came into my home was professional, courteous, respectful, and thoughtful of me, my family, and my home ON TOP OF installing "new everything".

This company is top-notch!

To all you competitors out there, take note, this company knows what they are doing!

Thank you, Morrow! My home is the most comfortable than it ever has been! It even SMELLS good too!

Thank you, Eddie, Angel, Josh, Jordan, Rodj, and Sam!

Mike was my technician. The best technician I ever worked with. Honest and very knowledgeable. I will be taking all my AC business to Morrow and will be asking for Mike. What a breath of fresh air…. Since some of my AC encounters with other companies were horrible and very expensive!

Josh found a component that we really needed because we had a generator and thanks to him. We now have this addition to our AC unit.

Awesome company, professional from start to finish. Great value for the price I paid. Chris, my technician, was nice and honest with me. Gave me some tips on how to better care for my system and even let me know of a product that could help protect my system without giving me the hard sell tactics. Overall, very satisfied with my service.