KAC Express

Awesome service!. I definitely recommend this company. They installed my unit 2 years ago and last night my house felt warmer than usual, same settings. I called KAC at midnight and left a message. At 9am I received a call back (I didn't have to call them back), informing me a technician will stop by before noon. Mr Lee was at my door around 11am and within 15 minutes fixed the problem. He was very professional and knowledgeable of his job. Greatly appreciate the prompt response and professionalism of everyone I spoke to: Mandy (receptionist), Mr Trung (owner) and once again, Mr Lee. Thank you very much!!
Richard and Gloria Alvear.

Trung, with K AC EXPRESS was unbelievably professional! He’s taken care of my whole family and couldn’t have been happier! Nobody likes to deal with AC issues, but he made it easy and stress free! If you have AC problems, give him a try. You won’t be disappointed!!

KAC Express is our go-to AC/Heat company. They have provided us excellent service for 6-7 years at our two homes. Recently, we moved to a new home; actually it is 14 years old, but new for us. The two builder-grade (14 year old) AC units struggled greatly to cool the house especially in Houston summer months; August 2018 electric bill was almost $800. We had to do something, so we called our most trusted AC/Heat company. Trung came over the weekend. Gave us an extremely fair quote, which we accepted, and not surprisingly, he had a crew there the next day.

Abel and his 3-man crew arrived early - as promised. All team members were professional, polite and presentable. They put down floor protection, taped the seams to guard against trip hazards, and as a precaution, took a few pictures off the hallway wall as to not hit them with equipment while going up and down the attic stairs. At the end of the hall was my 81 year old mothers' room; She was still asleep. They were respectful of that and quietly went about their work. They moved a lot of equipment in and out of the house - quietly - not to mention quickly.

The job was scheduled for two days; replace one unit, keep the second one running then return and replace the second unit. As it turned out, the two AC units were tied together. The crew worked their tails off and replaced both AC units and tied in the heater unit - the same day. Three technicians dismantled both AC units and heating unit while one technician removed, replaced, reconnected and tested the outdoor units. When help was needed outside a second pair of hands arrived. When work was completed outside, they went to the attic. It was truly a team effort. Efficiency at its finest.

Unit replacement was in May; not even summer yet. However, it was hot outside and even hotter in the attic. While they ate lunch, I went in the attic to take pictures. Within 10 minutes, I was soaking wet from the heat. they were up there for hours. How they work in hot attics day in and day out is amazing. The same goes for the technician(s) working outdoor in the sun. Whew!

I HIGHLY recommend KAC Express! It is difficult to find a true, honest, fair, punctual, professional, polite, respectful, hard working and efficient companies; KAC Express is all of these. They are a small company, but you would not know it. They are growing, and I recommend them every opportunity I get. If you EVER need AC or Heat service, replacement or repairs, call them! You will not be disappointed!!

Thank you KAC Express for another job well done!

Update 9/6/2020

Mr. Nguyen saved me from the Texas summer heat again. He didn't have to come out on a Sunday, but thank goodness he did!! Had two float switches on my new AC unit and one of them was malfunctioning, keeping the AC from running. Trung came out and had my AC cooling us down in less than 30 mins. You can't beat that kind of service!

If you're in need of a new AC unit, we had one installed last May by KAC Express. Best decision ever!

8/4/2016

AC died last night and decided to call this place after reading all the great reviews. Trung was willing to come out in the middle of the night, but I told him we would survive until the morning. He arrived when he said he would and was very professional and polite. After replacing the capacitor and adding some freon, my AC was blowing cold air within 30 mins of his arrival. I plan to use Trung Nguyen for all of my AC needs.

I found KAC Express by searching on google after using Groupon to find another ac repair service. The service with Groupon wanted to charge me twice what KAC Express, and they took 2 days from when I called to actually come out and look at my problem. KAC Express has a normal service charge that is the same price as the Groupon discount price. I called them up at 4pm on Friday asking for them to come out and give me a 2nd opinion. They said they could be there in 2 hours, not 2 days, like the other ac service. They tested all the electrical connections and reviewed everything. I needed a new compressor, but I went ahead and said I'd like to replace the whole unit since the compressor cost about 90% of the cost of replacing a whole unit (and you get a new 5 year warranty). KAC came out the next morning with a new unit and had it installed in about 3 hours; for half the price of the first ac repair service. The owner, plus 2 employees came out to fix my problem and it was solved less than 24 hours after I first called them. They are the ONLY ac service you should be using in the Spring/Woodlands area. I would even check if they will service your AC if you are in another area in Houston. Thanks KAC Express!

I highly recommend KAC Express for your air conditioning needs !!. The whole team from the receptionist, service call, HVAC team and Trung were very courteous and professional. They responded quickly, explained everything to me, made sure everything was cleaned up and had fair pricing. They were recommended to me by a neighbor and I will recommend them to my friends and neighbors. I will use them again when needed.

Excellent service! We called on a Friday to get an estimate on a new unit. By Saturday we had the quote and by Tuesday it was installed. The pricing is very fair and the technicians were so professional. They showed up promptly at the start time and finished the same day. They even put down protective paper over our floor.

Annual AC Inspection: Nick with KAC Express was 5 star. I am a fairly new homeowner and knew little about AC units/inspections. I called Expo heating and cooling but was told "Sorry we are too busy, we cant help you" Expo was sort of rude (how are you too busy for a potential new customer) but KAC actually provided top quality service and customer service. I called KAC on a late Wednesday evening and they wanted to come out the next day on Thursday but scheduled for Friday morning. KAC Express was prompt and actually walked me through the process and was totally transparent. Nick was passionate and knowledgeable and taught me a few things regarding the ac system. KAC Express gained a customer out of me. Call KAC Express and request Nick for your AC needs.

Very impressed by this company. Professional and prompt. They replaced our inside and outside units and did a good job. Unfortunately, we had some issues with the condensate drainage (there wasn't enough space in the ceiling to allow for enough slope of the pan). The office was very prompt in sending a technician out to rectify the problem, and it was covered by their labor warranty so it came at no additional cost. They seem very trustworthy.

I have an older (15yr old) A/C. The system failed after a storm came though the area and I was thinking that it would take at least 24 hours to get someone out. But to my surprise I was able to get a great technician out to my house within 4 hours. I was lucky as the issue was a failed capacitor and I had A/C back on within a few minutes of the technician arriving. I will definitely be calling KAC when I finally pull the trigger and replace my A/C.