Hal Watson Air Conditioning

This was the first time we utilized this company. Our tech was amazing. He was incredibly professional, polite, respectful, and competent. I will gladly have him back and I would highly recommend him to anyone.

During this HORRIBLE heat wave in TEXAS my A/C stopped working. My tech, Thomas C was efficient, professional and I would have given him a TEN if I could of. He was terrific! However, their office customer service was worst than awful! I placed an order on line on Thursday, 6/9. When I heard nothing, I called on Friday the 10th….the rep couldn’t get off the phone fast enough….I heard her hang up before I finished talking! When I heard nothing again, I called on Sat the 11th! Still nothing! I am a 75 year old disabled senior, who understood they were busy and simply wanted an acknowledgement and an appointment! So I tried again on Monday! Thank God, I finally spoke to a human who cared!

Hal Watson was the HVAC company my builder insisted on using 7 years ago when my house was built. There are 3 Trane a/c units. The evaporative coil on my 3.5 ton Trane unit just went out. Upon researching, the evaporative coil installed for the 3.5 ton condenser had part of the model number marked out and “3-1/2 ton” written on the label. Guess what? It’s a 3 ton evaporative coil. Very deceptive. I was never advised to register the evaporative coils. This is the second evaporative coil to go bad, and because I was never provided with the model number and serial numbers to the evaporative coils, there is no warranty on them. Had I registered them, there WOULD have been a parts warranty for 10 years! Instead, I’m out the entire cost of parts and labor on two units!

Another unit has a leak that cannot be detected using a leak trace. This has been an ongoing problem since we moved into the house 7 years ago. I have an estimate from a reputable a/c company to run a new line set. Cost? $2,300. I’m putting it off; but the cost of R410a refrigerant to top up that system is not cheap!

This company charged $240 just for an AC assessment then told me my evaporator coil was not under warranty when it was in an attempt to unnecessarily sell a new one. There are plenty of repair shops in the area who aren’t predatory. I would use one of those.

I have utilized Hal Watson for many years. They have totally replaced 2 of my 3 HVAC systems and provided service checks and repairs every 6 months on all 3 systems. We have been very satisfied with their professionalism and the integrity of their staff.

We’ve used HW to service our HVAC Trane equipment for over 20 yrs and they always provided us w/ good service (i.e., punctual, professional, and skilled techs.) Recently Chris C. repaired our condenser coil and the job went smoothly. They are a local company that deserves a high marks !

We love Hal Watson, they were recommended to us by a friend. We’ve been using them for several years now. They have a yearly maintenance plan that we take full advantage of. Their techs are very professional and knowledgeable. I highly recommend this company!

We have been using Hal Watson for years and have been very pleased with the service. All the technicians are great to work with and they will help you find ways to save you money on big jobs. They don't trash out your house or attic and get the job done quickly. They also respond promptly to outages, which I greatly appreciate in the summer!

My AC went out early Thursday morning and called as soon as they opened and they had someone out immediately. I needed an entire new system (unit was at least 20+ years old) and they had a new one installed early the next morning. Very friendly, fast and efficient service. Guys cleaned up spotless. Very impressed with this company and customer service. Thanks Hal Watson and your entire staff.

Called on Monday and spoke with Vicky who was very professional and friendly. She was able to get someone out on Tuesday morning by 8:30 AM to check my AC drain. Derek arrived and was very professional and courteous. Spent 30-40 minutes checking everything out. I felt like he truly cared and wanted to make sure I was comfortable and understood what he was saying. Highly recommend this company. I even signed up to do yearly maintenance on my AC. I have a home warranty company that I feel sends out people who are new to the business and trying to build their clientele. Will definitely get rid of them at the end of the year. Thank you Hal Watson Air Conditioning!!!😊