Will Fix It

Fast, professional, and great service overall. Literally booked an appointment the next day and they even arrived ahead of time. Quick summary of the issues and quote. Next thing I know, it was fixed and the household was happy.

They were on time. They called 30 minutes before technician arrived to let me know he was on his way. Richard was great. Very informative on what the issue was and was able to fix the problem quickly. He also checked the freon levels and cleaned the coils. And the price was very reasonable. I thought i was going to pay way more than what it was.

Jose was great! Extremely respectful and very quick. And everyone I talked to on the phone was quick to help and very professional, wasn’t as expensive as expected either. 100% will use them again!

Bobby Herrera was great to work with. Explained the issues and what actions were needed to fix but also outlined long term preventative measures to maintain effectiveness of part(s). Would certainly work with Will fix it again.

This company is contracted by Home Depot & Lowes, promising Same Day Service if call before noon. I contacted them& they responded that they'd call me in the morning to schedule for that day. When they called, they said they could not come out same day. When they did come, they quoted 3THOUSAND dollars to install a water heater. Thats not even including the price of the water heater! Then the guy was laughing about how a woman (previous customer) was frustrated with the cost & how "she was lucky that $4thousand was all that was charged. Yep, FOUR THOUSAND!

NEIL- do better. Be a better person.

Also, I used another company to install the water heater for a grand total of $150.
Not thousands! $150.

I spoke with Alan and he was VERY responsive when trying to run my credit. I mean above and beyond, answer on the first ring responsive! I explained that I have a 1 and 3 year old in the house and this is during the start of the heatwave in San Antonio. He said “we can get window units” and even sent another guy here to convince me that they are trying to help “I left dinner with my wife to check your unit out”. He charged way more than other companies and was very convincing that their work was affiliated with Home Depot and they were just really stand up guys. He told me that he could get a letter to me explaining that the system was no good due to age and the storm that came through our area that caused lightening and other issues (which was in fact true) for my insurance company. He assured me that it would be sent to the adjuster and pictures of the work would be sent to me as well. After the unit was installed it was EXTREMELY hard to get him to respond. They left so much mess at my house, including the window units, work materials, trash, black sticky residue at the inside unit, etc. I couldn’t get Allen to respond to calls or texts. He continued to lie and say he’d call me back or that he had sent the forms. Once a woman called from ARS to ask how the unit was working and I told her what was going on and he immediately called me back then to tell me he wasn’t ignoring me he just didn’t have the phone. The unit was put in on May 24th and he didn’t send the pictures OR the letter until June 30th. In the letter he stated NOTHING he promised and of course I was denied coverage. I am so disgusted and disappointed by his lack of professionalism or compassion. He is a common snake oil salesman. He will make the sale by any means necessary and should be terminated. Once I started talking about my experience two others expressed how they were screwed over by will fix it. I’m not letting this go. Good thing for me I have all voice communication recorded and text communication printed. I have been scammed too many times.

I would recommend this plumbing service to all of my friends and family. Very reliable professional and the price was reasonable. I needed to switch out my kitchen faucet, and I contacted them the same day because another plumbing service did not show up. I called them, and they arrived ON TIME!!! The plumber gave us a quote and went straight to work. Thank you, "Will" Fit It, and our plumber Daylan was outstanding. We will be requesting him for all of our future plumbing needs.

I experienced a water heater failure and they were able to give me a consult on Friday and have someone come out on Monday morning. Very professional and timely. Set all the right expectations. Will use them ago for future projects

Vincent C Hernandez was so sweet and beyond amazing. He came in and did his job and told us everything he was doing and what he did. So thank you so much Vincent I appreciate it. As for the office staff and the people behind the desk, they are something else. There is no communication with the customer, and the office staff sounds like they could care less about the customer. So I will give Vincent a five star and the office staff will not get a single star from me. THIS 5 star is only for VINCENT and NOT the office staff

Great company. We had our water heater replaced. Will Fix it sent a Plumbing Advisor Myke. He looked at old water heater and location. Explained everything that needed to be done and why. Appointment was setup. Zac and team member showed on time . They were very professional and courteous. They had the old water out, and new one in quickly. After the installation Zac explained everything about the new water heater and features. Thank you Will Fix It. Great Job!