Wilks Air Conditioning & Heating

We own a large two story home. On Friday, our downstairs thermostat went blank ... it was 104 degrees outside. Wilks installed our two new systems in June 2017. We called Wilks and they responded immediately. We were literally shocked that they said they could be at our home that afternoon. Jim Loftus, Wilks' very capable technician, arrived timely and quickly located the problem, went to work and fixed the issue, including giving us a full description of the problem and solution. We're so grateful for Wilks as a company as well as their responsive and pleasant problem solving approach. We consider ourselves Wilks customers for life and simply see no reason to use any other company. In fact, we believe everyone should use Wilks. And, yes, prior to researching and using Wilks to do our replacement/install 3 years ago, we used other companies for maintenance purposes. We simply were not familiar with
Wilks at the time. What a magnificent and outstanding service difference. The other companies are incomparable to Wilks ... it's like
night and day; that simple. Wilks is an outstanding company that treats people and customers with dignity and respect and so we're more than pleased to offer an outstanding review for a company that does what it say it will do in a professional and competent manner ... and without unnecessarily gouging the customer. Thanks again to Jim Loftus ... Wilks is an all-around winner!!!

I called Wilks to get my heater checked out, it was working but not well. Jim Loftus squeezed me in today (my appointment was tomorrow), and he was quick helpful and knowledgeable. We will definitely be scheduling our maintenance with them.

We've been using Wilks for about 2 years and they are incredible! We have their service plan which keeps us in good shape and when we have trouble, they're out here VERY fast! Each technician is friendly, professional, and skilled at their job. Our heat went out last night and they were out here this morning. The technician worked diligently for an hour - going in and out of the cold rain probably 20 times. He smiled and reassured me that he didn't mind and that he'd find and fix the problem...and he did! We are first-time homeowners and finding reliable service providers has been challenging. We are so happy we found Wilks!

Jim was very professional and knowledgeable. He did a great job on the mini split AC unit. Our unit was leaking, clogged and needing some maintenance done. Now it’s working like it should.

We have had nothing but a GREAT experience from Wilks. I cannot recommend them enough. Prompt, courteous, reasonably-priced service. I recommended them to my neighbor and they did a great job for him also. If you're not getting exceptional service from your AC service provider, give them a call.

We have been using Wilks for over 20 years for our business and home. I have never had a bad experience dealing with this company. Every time we have had a service representative out at our location they have proven to be professional, fair, efficient, and trustworthy. The recommendations have always been in our best interest. A great company to do business with.

Wilks continues to take care of my family. Small issue with my system last night after business hours. They still responded (at 9pm) and had Brent out to my house by 730 am. Less than 30 minutes later system was back to running smooth and he then did a complete system check-up! I'm again comfortable! Absolutely have earned a customer for life!

Thomas came out and repaired a job we have been trying to get done with another company since July 3rd, it is now July 27. He came out this morning, diagnosed the problem, picked up the parts needed, and completed the repairs. He then took the time to explain what was done and provided detailed information on our invoice. Later in the day he took the time to discuss the pictures he had taken and sent to us so we could further understand the issue. We will be using Wilks Air from now on and recommend them highly. Courteous, professional and proficient from the first phone call to the last.

Job well done! This is a family owned business that gets the job done at an excellent rate. Use them to come out twice a year to do maintenance on the AC and furnace. Each technician I have had has been outstanding and incredibly professional. They even where plastic shoe covers when entering your home. Great touch. Shows they are considerate of your home.

Have been using them for over 2 years now and still happy! Just used them to install my smart thermostat.

Refused to give me a price for installation of a hard start capacitor over the phone. Technician arrived and quickly gave me a price of almost $500 to install a $15 part. I declined