Mr Ace Mechanical

Jesse and Jay are HVAC superheroes! During a preseason checkup of our heating system, they uncovered so many problems that were costing us a lot of money in energy bills. They took pictures, videos, and even took me up into the attic to show me what was wrong. I feel so confident about the work they are doing! From now on, this will be the only company I use for our HVAC needs.

They were dispatched as part of my Home Warranty with Landmark and did not do a thorough inspection. I had to call them multiple times just to set up the inspection. They never connected anything to actually see how much coolant was in the system, which another verified was empty. I would not recommend them and if I could give 0 stars I would.

Had to call myself to find out they were not going to come on the scheduled day… and wouldn’t work us in the next morning to fix our AC that had been out for several days. All communication regarding our appointment was initiated by me! If you know you aren’t going to make it to a call, let the customer know!

This is a sham of a company. The “owner” and I use that word loosely, is a complete fool. He came out to my house on 3/30 and misdiagnosed a leak in AC. He charged me $200 for a refill without doing a pressure test. 4/12 my AC goes out again and he shows up to say “ you have a leak” and we have to order the part.

Since I’m going through a home warranty company, all data had to be submitted to the company for approval. Mind you, he came out on a Tuesday and promised me at that info would be submitted no later than Wednesday evening. Well he submitted the info the following Monday.

After I spoke with the owner today 4/27 and him over talking me, and then hanging up, he let me know that customer service isn’t something he offers….. clearly. He then called the warrant company to tell them a complete fabrication of the truth but that was to be expected.

If you’re looking for a honest AC company, this clown show isn’t it.

Used their recommended Sheetrock repair guy after an AC leak fix, it was the owners brother and after months of trying to schedule the job, we paid the full amount and the patchwork was done so poorly, paint didn’t match, texture wasn’t even, it was obvious it was a patch job and since it was on our ceiling we needed insulation and they used our existing insulation to help cover the area… they then promised to refund since we weren’t happy and we never received anything. Lost $1300. So disappointed. They stopped responding.

Mr Ace Mechanical is a fantastic family owned company. They are thorough, professional, explain to you the customer what needs repaired or replaced, honest, forthright, and I highly recommend for your heating and cooling needs. They have worked on my system for two years now and they are who I trust for all my AC/ Heating needs. A+ Company!

This business lacks communication and professionalism. I've been waiting for a phone call from the tech for 3 weeks now after looking at my broken A/C. He quoted me $3,500 for a replacement due to the insurance covering the other half. He reports to insurance that my a/c stopped working due to my negligence and now they denied coverage. He made no mention of lack of maintenance. If that was the case it should have been discussed in the phone call when we discussed pricing. Now looking at $7,800 for a replacement. Office sends messages to him and he continues to avoid reaching out. Look else where if you want honesty.

Response: Yes, as a customer all I wanted was honesty and transparency. That was not given in my case. I understand the insurance made the final decision and of course I didn’t expect you to provide false information. I contacted your office three times to discuss what my options were or why they would have denied my claim. What’s funny is that you responded so quickly to a bad review but I’ve been calling since the end of December With no returned call.

Horrible service. Company is unresponsive and doesn’t seem to want business. Definitely use anything but these guys. They probably won’t even care about this review. Trash all the way around!

Edit: My wife has spoken with Crystal on several occasions. We had an appointment on April 27 which was rescheduled to May 8 which was a no call/no show. We left messages for you on May 10 and May 14 with no response. Our warranty company has also reached out on our behalf. If you pride yourself on customer service, you have little to be proud of.

Run away. Awful experience altogether. Took forever to get what was needed. Crew was FaceTiming in the car when they should’ve been in our home working. Didn’t show up in the time window given. Never answer the phone.

Best HVAC service in San Antonio! Very professional, respectful, timely....they know exactly what they are doing. Crystal was a doll, she made sure i got a timely appointment and also kept me informed on their ETA. Joe put on shoe covers coming into our home, they both had their face masks on, and even vacuum cleaned the carpet around where the work was done. I certainly recommend their services 100%, you can not go wrong with a family owned business like theirs.