HTS was hired for a boiler inspection but they turned around and outsourced it to another company. There was a lack of communication with the outsourced company causing confusion with the technician. He had no knowledge of the issue we had and spent time doing unnecessary work. We were invoiced by both companies for the same job. HTS invoiced us over 1 thousand to then provide a 10-thousand-dollar quote to repair the issue by cleaning. We later hired another company to do the cleaning HTS suggested for $250. The company said they would do the cleaning as hired but that it was not necessary work. Not sure if the trouble we experienced was due to the individual sales rep but this information was communicated with a supervisor and we received no explanation.

June 12, 2020

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