AiRCO Air Conditioning, Electrical and Plumbing

Normally I wouldn't spend the time to write a review (especially on a holiday) to publicly praise someone for doing what is part of their job description however every so often there are a few flowers like Tony Pardo amongst the weeds who go above and beyond said description and deserve to be recognized for exceptional customer service, professionalism and taking the time to do the job right regardless of circumstance. Tony not only took the time to fix mistakes made by others, he answered any and every question I had patiently and without judgement. He treated my home with respect and his attention to detail went beyond expectations. I can tell he takes pride in his work and it felt like the same effort he would go if it were his own grandparents house. If HVAC personnel aren't considered essential, they should be because having AC in Texas is essential - especially during the hottest part of the year. Happy 4th Mr. Pardo - from my family to yours.

Ok, I am 68, so this isn't my first rodeo. And, I am beyond being impressed with flash, social media, or whatever. Very impressed with Airco and Jon Paul the tech who came was awesome. Very personable, professional, and patient. He explained everything, pros and cons, with no pressure and no indication he wanted anything but to do the job as professionally as possible.

We went with the annual maintenance for peace of mind. You don't have to use them, but I would certainly say try them and compare. It was a great experience.

I just had a great AC maintenance visit on my 2 AC units from Jon at Airco. I believe in quality first and I feel great after meeting with Jon and talking about his findings and asking my questions during the service. He went through both systems thoroughly, gave me his expert advice and left us ready for the hot Texas summer. Thanks Jon and Airco for your quality, professional attention.!

AirCo came out today. They sent out Martin for our seasonal maintenance, who was fantastic. He cleaned the system, answered all questions, and was professional. Thank you so much for the fantastic service!

They were prompt scheduling an appointment. Jon showed up on time, checked our system, and cleared our drain lines. Super informative and helpful! Will definitely be calling them again when I need AC work done. Thanks Jon!

Had them install a new system last year. Done in one day, everything working. It ended up needing a hot start kit because of the electrical, they installed one for free to make sure everything was working. Just had the one year service done by Jon, he explained everything that what was going on with the system and it is running great.

I have subscribed AiRCO’s service for almost 2 years. The service has been excellent. For example, Jon Paul came this morning, not only helping me to maintain my unit, but also teaching me a lot of things I can better understand how the unit works! He is patient and knowledgeable!

Tony was responsive to our broken HVAC problem. He diagnosed the problem quickly. He patiently walked us through the various options to replace the old HVAC unit. He listened to our concerns and customized a program to meet our needs. We would recommend Tony Pardo to anyone needing HVAC repair and replacement. Thank you Tony for your professional and personal presence.

I dont think if I want to give them even one star, very bad service. this was the first time we contacted them for a small plumbing leak. To begin with heir after hour person named Tim made an arrangement with us to show up for the repair at 8.00 am next morning, we made arrangement for someone to be there for him. he never showed up, when I called him he didnt pick up his phone, did not reply to the text either. I called their dispatch line and the representative told me she does not see if he was coming out. I repeated my conversation with Tim and told her he promised to be there at 8.00, and she pretty much told me I am lying, very rude and unprofessional! But she agreed to send some one once some one is free, I asked her to have the plumber call me before heading that way and also that this is just one person job and he wont need a helper with him because its only one small leak , but she insisted that the plumber will have a helper with him and its an additional $75 per hour for the helper . about four hours later I called them to ask if some is available to go, the person on the phone told me a plumber is on the way and will call me once arrive there, which kind of made me upset as I had requested a call before even he heads that way . and the reason was , we have Kitec Pex plumbing in the whole building and I know not every plumber is prepared to work with this discontinued product, so I just wanted to make sure that the plumber knows ahead of time what would he be working with once gets to the location.
I asked her if she can provide me with his ETA, she puts me on hold to check but then an other very rude person named Brandy I think comes to the phone and tells me she is the manager and they are not going to send anyone out because I was abusive ( I believe they did not like the fact I asked them not to send a helper with the plumber because its a very small job) . So be aware when you call them, no matter if two people are needed at the job or not, they will send two people to skim more money off of you.

Response from the owner 5 hours ago
Hi Sir, The way you spoke to our frank’s employees on our team was not acceptable whatsoever. I stand behind their decision and I would recommend you reconsider the way you speak to people in the future. Based on the words you spoke it’s clear you don’t like the fact that AiRCO empowers women to be in a position of management and decision making.

Response to owner's Reply.

Sir, I was compelled to respond to your reply because I am being accused of something which did not happen.
Just to let you know I have several General Managers, managers and lots of team members working with me in different roles, and all of them except my maintenance staff are women, very hardworking and capable women. So no I dont have any issues with women on authoritative positions.
I believe you were not presented with actual facts.
there were no WORDS used not at all. but still in your team, if someone's feelings got hurt genuinely, my sincere apologies to that person. I am pretty sure I stayed with in my professional boundaries but still.
I believe if your manager would hear me out before telling me that no one will come out to do the repair, I did not have to leave an online review. She just came on the phone for hardly fifteen seconds to let me know that you guys would not send a plumber out. which also raises the question that if I did not even have a proper conversation with her how was it assumed that I have an issue with women on management positions ?
Anyhow. this is nice that you stand behind your team and that's exactly what I would do, but at the same time I would do one more thing, I would use this review as an opportunity to coach, train and retrain my team on how to handle situations differently, how not to make promises which we cant keep, how to pay attention to customer requests and how to at least listen to the customer's story yourself before reaching to a conclusion.
Again, it was just a business relation going to start, but ended before even starting.

Regards

I was originally disappointed and thought we would not receive service due to an issue with their online booking. But AiRCO stepped up and did a great job. I received a call from one of the owners(Wes) who apologized for the error and sent a technician out immediately despite it being well after normal business hours. The technician(Federico) was quick to diagnose and fix our issue. I can't speak highly enough about a business that owns a mistake and corrects it accordingly. Thank you guys.