Samm's Heating and Air Conditioning

I had an excellent experience when Samm's fixed a broken A/C unit in my home (capacitor replacement). Following that, they replaced the plenum and all ductwork upstairs to improve temperature balance and airflow (a few rooms were significantly hotter). While it took multiple visits from technicians and a redesign of the plenum to address all the issues, Samm's stood behind their work and continued to follow up until I was 100% satisfied with the result.

Samms has been my go to since 2019. They installed my outdoor A/C unit and indoor furnace. Always prompt always on time and very knowledgeable. Luis just helped me solve a simple fix, never tried to up sell me and even let me know my unit was still under warranty(which I completely forgot). He found the issue super fast but stayed and made sure all the readings were on point before leaving. I’m a customer for life and appreciate y’all very much.

Samm's replaced my entire HVAC system a few years ago and even after my free maintenance period ended I continued on as a paid customer because their service is truly TOP NOTCH. Any time anyone asks for referrals for HVAC services I am HAPPY to talk them up!

Samm's Heating and Air Conditioning modernized our vent and duct system in our vintage home. The new air system distributes air much better and the air smells better, too. After the installation, Samm's had a home cleaning service clean the house of dust so the house was spotless. Samm's came back a week after installation and inspected all the work. We have been very impressed with this company. Great customer service!

Thoroughly disappointed with their service. Unaccommodating and rude professionals. Their prices seem good - but we were completely blindsided about the service fee waiver. It is hard to make a $$ decision in 30 minutes to repair our HVAC. We asked for a day or two to make that decision, and asked if the service fee (of 99$) would be waived of then and they vehemently refused. We were open to give them business but the lady's inflexibility and off-handed behaviour really put us off, and made them loose a potential customer. Our money was held hostage, and even when we told them we will get back them in an hour (it was almost end of the day) - they pressurized us to make a decision ASAP.

Called these guys out on a Saturday because our AC was not working. They showed up earlier than expected, thoroughly looked over our system, and ended up at our breaker box where the problem originated. Our breaker box was still original (house built in 1962) and the AC breakers were out. He was courteous, professional and helped us out on a Saturday. This company is not our regular company, but when they were booked up, these guys came through!

We moved into our new house in Plano during a heatwave. We noticed right away that something wasn’t working right. We chanced upon Sams and couldn’t be happier with the result. All the people sent to our house were kind, responsive and eager to help. Special shout out to Cole and amber in the office. Thank you!

I contacted Samm's in the spring of 2022 because of uneven cooling in my home - my game room was considerably warmer than the other rooms in my house. Almost $25,000 and a year later and I still have the same problem.

After contacting Samm's, Marcus came by home and proposed a new HVAC system. We still had the original system, over 30 years old, and every year or so we had to do some maintenance on it. It seemed like a good time to replace it, and of course I thought it would solve our problem.

Unfortunately I still had the same problem after the new HVAC system was installed. The game room, where I work, was still much warmer than the other rooms in the house. I placed the sensor in my game room like Samm's techs suggested, but setting the thermostat to 73 means it's frigid in the rest of my house.

Samm's techs came out a few times to make adjustments, but they also suggested that I add more insulation to my attic. So I did. I paid to add 18 inches of insulation throughout my attic, and I still have the same problem.

The techs also said they couldn't do anything about physics. Physics. I didn't hear a single word about physics before the installation. My house is basically a square, it's not like my game room is hundreds of feet from the HVAC unit.

So basically I paid Samm's a lot of money to solve a problem, they suggested I pay someone else more money because they couldn't solve my problem, and I still have the same problem.

Don't let these guys sell you on a new system.

This company is as professional and ethical a company as I have ever worked with.

They go beyond your expectations, they are a rare gem in a world of ripoffs.

Every employees I have met is so professional and courtesy and proficient.

Not just a great company for what they do, but elite in every way!

I was out-of-state. My wife was home, but leaving for the airport to travel to join me. About 4 hours before she needed to leave for the airport, our thermostat went out. We have been using Samm’s exclusively for almost 10 years. My wife phoned Samm’s, explained our thermostat problem and her flight time dilemma. Samm’s was booked solid for the day, but still managed to get the technicians out to our house. They replaced the thermostat and my wife made it to her flight on time.
Our technician (Cole) and his partner saved the day (as always).
During the nearly 10 years we have always received high quality, professional, prompt service from Samm’s. We expect the next 10 years to be more of the same!