Efficient Home Solutions

I would honestly give a 0 if it was possible. 3 days ago, my AC stopped working. I called in and made an appointment for a tech to inspect. Technician arrived 2 hours later than the time slot that was given only to tell me unit frozen, turn off overnight and he would be back at 9:00am the next morning. Technician arrived at 3:00pm which is hardly close to 9:00am. Trying to be understanding due to extreme heat, I was sincere and paid the $645 bill for freon (technician said it just needed 4 lbs of freon to fix). Today my house still isn't cooling so I sent a text to the technician, and he asked me to go outside and inspect pipe. I have attached a picture showing the frozen pipe PLUS the copper piping that was left hanging from the unit. I called and spoke to the owner, he agreed to refund my money but not fix the negligence that was left by his technician. On top of all this, I paid for a maintenance call back in April only to find out that my filter that I paid for separately was left sitting in my attic not attached to the unit. I have rescheduled and lost appointments with several clients this week due to this company's inadequate ability to troubleshoot and fix my concerns. Now I have to find another company and be put on the waiting list and go through this all again. Don't waste your time with this company or you will potentially be put in this same situation!

The tech that responded to our call, Rocky, is excellent. We will not hesitate to use Efficient again.

Used to get good service here. June and July had tech out to check AC as it was not cooling the house no matter what we did. June visit, there was a switch that they flipped, said they’d call back tomorrow and make sure that was working. No call. July AC wouldn’t kick on at all, house was 98 by end of the day appointment. When the air kicked on was asked if I felt like it was cooling, I stated that any air felt cool since we’d been without on a 106 temp day with no AC. Honestly no idea what he did while here that day. Another week of thermostat set at 70 and it reaching almost 87-90 daily, called another company we’ve never used.
They sent a SR. Tech, first appointment of the day. Within 20 minutes he found a fuse that was not blown, but “toasty” and needed replaced… and 3lbs low on coolant. How did this company not check coolant, not once, but 2x? I’m no professional but seems it should be one of the first things checked. Will continue to use this new company, as it seems they truly care about their customers.

In response to David, look under the last name Vassen. Ridgestone Dr. 75287. I’m sorry I don’t recall the tech name, I do know he’s been here at least 3 times.

AVOID THIS COMPANY AT ALL COST! As a Veteran of The United States Marine Corp, we were taught Honesty and Integrity are values we are to exhibit at all times, sadly this company does not have either of these two traits. Seven years ago, I purchased a brand new Rheem A.C. unit from EHS (Efficient Home Solutions) and every year since, I’ve had to have it repaired. Again, last night this unit failed for the second time this year for the same part they just repaired. I called EHS last night for their “24/7 Emergency Service Call” that they advertise on their website, and was told by the owner David, that they couldn’t help me tonight; that the best they could do is 11AM-1PM the following day. After telling him of all the problems over the past seven years, his only comment was, “Well parts fail.”
I had to call another company out to fix the problem and they came out in less than an hour and fixed the problem. The contacter EHS installed failed and the new company tech suspects that it was due to EHS’s poor installation. One of the wires was more than likely loose and caused the wire to burn up. Seven years ago, the first tech EHS sent out was not very competent, and I requested another tech. They then sent out a tech named Michael. This technician was fantastic and every subsequent service call, I would only request him. Sadly, a few years ago he left the company, and this company has gone downhill in blinding speed. Please do yourself a favor and AVOID doing business with this company! They sold me a Lemon and I may have to seek legal counsel to see if I have any recourse. EHS should do what’s right and replace this entire unit, but I doubt they will do that!

The technicians were friendly, professional, and knowledgeable and didn’t try to sell me on unnecessary work/upgrades. We needed to figure out why we had a large temperature differential in the house and they helped me develop a longterm plan to improve the situation. I will absolutely use them again, both for our ultimate system upgrades and any service calls we might have in the interim.

They added insulation to our attic. We can feel the difference in our home and see the savings already on our electric bill. One of the best decisions we could have made regarding maintaining and improving our home. David is an air flow expert. Highly recommend them.

Efficient Home Solutions has been my go to for all HVAC needs for quite some time. Their service is top notch with dependable, honest, highly trained service technicians.

My AC went out on the 4th of July. Called Efficient Home solutions. The response was quick. I got charged $478 for a blown capacitor. The $189 trip fee which I was told upfront was fair for a Holiday weekend. However, the 289$ for a Capacitor that at most costs 20$ was not.

I was happy with this company until a few days ago, that a technician came to check my AC, since it was struggling keeping the temperature inside. He just came to connect the manifold to the unit and told me that the system needed freon. He says, probably needs a couple of pounds and I said, Ok, lets do it. At the end he said it was 3 pounds without weighing the can before and after the charge was made. I dont know how he said it was 3 pounds of freon without showing me on the scale.
Then he charged me $89 just for the visit, without checking anything else, or check any other part of the system. Additionally to that, he said, you probably has a leak in your system, and asked him, what do they do to find out that, he told me, we use dye that we inject to the system, and that was another $250. Totally i Paid more that $750 dollars to them.
Last year the tech I had he was very sincere but this guy never showed me it was 3 pounds of freon.

Great service and reliable team. My family knows we can count on them any time of the year! The lady that is usually on the other line, Olaya, is also very helpful. Please do not hesitate to call them!