Chrome Heating & Air Conditioning

Hired chrome to replace a Lennox Thermostat on September 21st, 2022. Visit charge of $275 was promised to be adjusted in actual work the day after but full amount 1189.30 was charged with a promise of refund. Since that day till today no refund is issued despite dozens of calls and promises from Account team. $275 is not a big amount but this unprofessional attitude is what brings a Bad Name to them despite the fact that work done was excellent. Update : A refund is issued after 6 months and 20 days. possibly after posting this review. Again, their work quality is good, but this account management is very unprofessional.

Very professional. Trey my technician was very good. He informed me on things regarding my HVAC system. Within 4 days they had my back running and house cooling down. Thanks.

Almost Nine Thousand dollars... not 900, not 90... $9,000!!!!! and a year later it's not cooling. It's almost 90 degrees in my home right now!! I shouldn't have to call. I shouldn't have to worry. Sure, things happen and it can get crazy, but honestly, what would you do? How would you feel? How would you react? On their end, why can't someone come out and fix something that could possibly be an emergency? On the freaking-hot-bright side of life, I grew up without A/C in S Texas, so those moments prepared me for this. And the receptionist is pretty cool too. She's very nice.

One call was all that was needed to understand how these people are. Not value for money!

Chrome Heating and Air has always been fantastic for my air conditioning service. They are very professional on time and extremely clean when they do their work. Now that they do plumbing I am having them change my water heater. The plumber has been fantastic in working with me and all of the questions I have had. He has really talked through all of my options and we will be able to have a new water heater by the end of the week. I recommend them completely.

Update: Still 5 stars! I have had some issues with my heat pump and Chrome has been excellent in working through the problems. They are upfront about what they are doing and give options if possible about ways to fix it. I never hesitate to call them and I will continue to recommend them.

Josh did an amazing job. He was an organized and very thorough technician. He explained everything he was doing as he was working and I appreciated that very much. I'm definitely going to be calling Chrome from now on for my plumbing needs. Thanks Chrome!

Little confusion with appointment set up as to maintenance vs repair. Chrome office worked with me and still made it out early enough to get me to work on time.
Abel was my technician.
He was thorough, professional and proactive.
I was not aware of a auto-draft maintenance plan offering THREE (total)maintenance checks a year for AC- Heating -Plumbing for a reasonable $12/ mo.
I was not aware Chrome had a Plumbing service !
Plus discounted pricing on any repairs and/or additional service calls.
Today, I added Algae treatment to help flow of condensation going smoothly.
This is my second time to use Chrome.
Both times I’ve experienced top-shelf techs and communication with the company.
***Two pluses:
-Careful attention to Customer and their needs- whether it’s in scheduling or repairs.
- Chrome does alert customers in a timely way and especially appreciate the personal bio and pic of assigned Technician.
Your doing a good service Chrome!
I, as a customer, am more trusting of info and pricing, when the Service is good from Receptionist/Dispatcher to Tech.

Dalvin appeared on time, explained the purpose of the inspection, and began his inspection.

He completed his examination within 40 minutes and came inside to review the results with me. After his review he answered my questions fully and asked me to review the paperwork.

His examination, explanations, and punctual arrival made this one the most pleasant service calls I can remember.

I highly recommend Chrome Heating and Air Conditioning with any Heating and Air Conditioning

Aaron was a very pleasant and helpful young man. He knew his job and
was very kind when he explained I might need a new air conditioner.. He has a very nice personality and an asset to your company.

I do not recommend this company to anyone. They technician that came to us didn't give us a diagnostic nor even a correct assessment of the issue. As soon as I paid $322 that didn't even fix the problem, he left. Soon after, I realized he left some wires exposed so I called the company and asked them to send someone to fix the mess he left. The same technician came back visibly upset and with an attitude. Very rude! Unfortunately, I cannot give them a good review due to me loosing $300+ with them.