The AC Hero

I called on Friday evening when I discovered I did not have any hot water. The representative called me back to let me know that the technician can come out on Saturday but it would be $189. I wanted to get a solution so I set up the appointment. Then I get a call on Saturday informing me that the technician would not be out and Monday would be the earliest time for a $79 service charge. The representative let me know that the technician will call me 30 to 45 minutes ahead of time with a ETA. Monday morning at 8:35. I received a knock on the door and it was the technician. I did not get a phone call before hand. Shane came in without any tools or shoe covers. I directed him to water heater and explained the issues I was having. I already performed some troubleshooting and informed him. He immediately looked at the water heater and stated I needed to buy a new one. He did not test anything or try to find a solution to fix it. He then stated he would be in his van to issue a quote and I can set up service when I’m ready to buy their water heater. There was no information on what went wrong. There was nothing, but buy a new water heater. I was completely unsatisfied with his service and called a different provider out. Go Billy came out the same day and gave me a temporary solution to hold over until I got the water heater installed on Wednesday. He explained what happened to the water heater and how to get the most longevity out of the new one. I paid for a $79 service and the technician didn’t do anything at AC hero. I went with go Billy and the diagnostic was free. The temporary solution was free and they set me up with a new water heater. Which was better than what Shane’s quote provided. I got a bigger water heater, 12 year warranty parts and labor, and piece of mind for less than AC Hero quoted. I would not recommend AC Hero.

Jayme and his Team are the BEST!!! We had an emergency issue with our A/C going out and when we couldn't get someone to come out on a weekend, Clay was there on a Sunday Morning getting us fixed right!! He was very thorough on everything he was doing and even provided some tips to keep our house cooler! Thank you to Jayme, Rita and Clay for being responsive and providing only the best service for us. I highly recommend The AC Hero to anyone needing skilled professional Service!!

I called AC Hero on Friday morning because our AC wasn't working. I had a tech out before noon. Our tech was Frank. Super nice, knowledgeable, courteous and respectful. It wasn't news we were hoping for. But we a have a replacement coming Monday. Frank even took time to call us after hours on a Friday evening to work with us when we changed our mind and had some additional questions.
I would recommend AC hero and will use them again if needed.

Called AC Hero at 12:26 pm, Technician arrived at 1:00 pm.
Replaced flexible segment of gas plumbing under stove that was found to be leaking Natural Gas as determined by Atmos Energy crew the night before. Total time for service call = 1.5 hours.
(30 minutes of that time due to need to purchase part from local home improvement store.) After completion of work, a gas leak test was performed: hand held electronic detection device & soapy spray water bubble test. Total price $309 w/tax

I recently worked with Jonathan, and I have to say that he did an outstanding job. He was extremely helpful and understanding of my situation, and went above and beyond to ensure that everything went smoothly. His attention to detail was exceptional, and he never hesitated to go the extra mile to get things done. I can honestly say that I would not have been able to accomplish my goals without his help. I highly recommend Jonathan to anyone looking for a reliable, professional, and dedicated individual who truly cares about his clients. Thank you, Jonathan, for doing such a great job!

I want to thank Shane personally for resolving my plumbing issues so quickly. I greatly appreciate the service, especially since it was done after hours. his knowledge and professionalism is a true asset to your company. Thank you again Shane job well done at a great value if I’m in need of plumbing services in the future, I will definitely be reaching out to your company again,..

This company has made life so much easier for my household. Their service subscription is a must. They will inspect and maintain your system with no nonsense or sales tactics. We recently had to replace our entire AC/Heating system. AC Hero brought the issue to our attention and fully informed us on all of our options. They showed up when they said they would and are always professional. AC Hero customer for life!

Frank is an awesome technician!

Very detailed and informative! Frank was the man when it came to customer service! Alan came to my house and made sure things were done properly and in a timely manner! These gentlemen were awesome! The AC Hero is an amazing company! Thank you

Frank serviced the air conditioner in my house. He did an excellent job. He was on time and very knowledgeable about his job. This is the type of guy you enjoy doing business with. We will ask for him again.

Both Clay and Scott were very knowledgeable and professional. Their demeanor and attitude were outstanding and they went above and beyond when it came to meeting our expectations and handling our HVAC needs and they would not stop until we were satisfied. We will be requesting and recommending them both in the future.