Texas Ace Heating & Air

Andrew was professional and explained each function he was performing and why. No one ever wants to dump thousands into repairs on a 5 year old HVAC system (Lennox and both units have had the same issue), but when you need work done, call Texas Ace.

This guy was reasonably priced but the price are now outrageous.. $600 for coming out and diagnosing the problem in my mini-split; he charged $110/hr for his labor and to advise i replace my machines and i still have the same problems. It literally costed me $400 to replace the whole unit by shopping around on my own. So for him to diagnose the issue will cost more than simply buying a new mini-split. Also if you buy the mini-splits from them you are looking at like $4000 instead of $400. This company upon hearing my disservice reached out to me and made it right, they had no idea that this was a thing they said their mini split comes with a 10 year warranty and comes from a reliable distributer so hence the cost for peace of mind of quality assurance, I appreciate the one on one customer service and I can see they really pay attention to their customers needs, Thank you Ace Heating and Air for ur Honesty.

My AC hasn’t worked right since we bought our (brand new) house in 2017. I had several companies out who said they fixed it and charged me whatever amount they felt like. The problem was never fixed. I called a different company and they quoted me over $5000 to “fix” our problems. And would only be available during the off season. I finally found Texas Ace and called. I somehow, the Gods must have been shining down on me that day, got in touch with Shawn. He came to look at my system, ACCURATELY diagnosed the problem, told me he could easily fix it, AND at an insanely low price. He was so responsive, kind, and professional. I honestly didn’t know quality people and companies still existed. After they made the repairs, HE REACHED OUT TO ME to see how it was working. I said much better but now we are struggling with airflow in a different area. They came out again and fixed the airflow free of charge. I almost never write reviews but Shawn and Texas Ace are very deserving of every glowing review on here. Best experience I’ve ever had with any service company ever. Call them.

After our 20 year old system finally went, Texas Ace was recommended to my husband and I by a coworker. Since booking our consultation we have had positive experience after positive experience. Phil and Chase both worked to make sure we got the units and installation we needed and went above and beyond to make sure we were happy with our experience. Joseph and Brian came out to complete the job, being sure we were happy with the air flow, and we understood every step along the way. We can't thank Texas Ace enough for helping cool our family this summer and many more to come! Thank you again, Phil, Chase, Joseph and Brian for being so kind and professional!

Today Texas Ace came to do my 6 month checkup on my new unit. Our Technician, Moses Herrera, notified us he was on his way and they were well within the window we were given. Moses was polite and professional, showing us how to change our filter for the future. He was very professional and demonstrated the upmost integrity. Our entire experience, from our installation a few months ago to the service today have been a pleasant and positive experience. I would highly recommend this company.

Hi there ... we are long-time customers of TX Ace. The guys who have come out have always been great. This week, we had our yearly maintenance done on our two units. John Singleton was fabulous ... he was so kind, courteous, knowledgeable, professional, and just a really nice guy. He put up with all my questions with great patience! He was also extremely detailed and conscientious about all the assessments he did on our units. LOL Huge kudos to John. TX Ace is fortunate to have him!! Highly recommend! Thank you!

Richard & Rick came out to look at our unit, and were incredibly knowledgeable, nice and helpful. Our AC just died one day, and Texas Ace came to same us. Definitely chose these guys over the other 5 quotes we had! They came all the way up to Frisco for us. Installed a new AC unit two days later and got us up and running before the 100 degree weather hits. Professional opinions, and looking out for the customer. Trustworthy company!

This has been a two year process that has just been unbearable. Our unit was installed December 2019. Since then we have had 5-6 service calls out to our house, for the same issue (all but one time) our heat has not functioned properly.

We were told it was a switch issue, that was fixed (but wasn’t). Our heat was running on aux mode nearly 24/7 causing our electric bill to skyrocket. Was then told it was an issue with the ecobee, so we replaced that… now here we go again with the heat not working- blowing cold air. Today they finally find the problem and now since we’re out of warranty for labor only (parts should still be covered) the cost to “fix” our HVAC that NEVER worked properly is going to be over $1600. Oh and I’m being told by the technician that he’s giving me a deal on that…. Is this a friggin joke? You could not find the issue the 5 times before when we were under warranty, but now you find it? It’s like a miracle right?

What a bunch of scammers.

I’ve used this company for years and have not had an issue, until I tried having my HVAC replaced. On October 19th I emailed Shawn Bell to schedule an appointment and on October 25th I received an email from Phillip Seward confirming that on November 10th the work would be done. Since it was a big project I asked for financing options and Phillip sent me those options on the 26th and I applied. A week had passed and I had not heard if I had been approved or denied so I emailed Phillip and Shawn Bell on November 4th to check my status. No answer, so I emailed again on the 8th with no answer so I called Phillip directly on the 8th and spoke with him on the 9th and found out that he had NOT PROCESSED MY APPLICATION YET. I voiced my concerns about the application process; which is why I asked the week before about the status, and he dismissed my concerns as if it didn’t matter. Had my wife apply, mind you this is THE NIGHT BEFORE the supposed installation. Received a text and email this morning (11/10) at 6:04 am that we were denied. I took off work for this project AND THE MORNING OF I find out that it can not be done. VERY UNPROFESSIONAL and DISRESPECTFUL to treat someone as if there time and concerns don’t matter. I tried to avoid THIS VERY SCENARIO! I’m a member of their program, but am contemplating even being a customer.

Moses Herrera from Texas Ace Heating & Air worked on my Warrenty service request. He was very professional and was very quick in diagnosing the issue. Builders did a bad job while installing the primary and secondary drains and the emergency tray was full of backwater. Moses Herrera fixed the drains, vacuum the water out and was kind enough to educate me on the regular maintenance of AC unit. I would definitely recommend Moses Herrera to any kind of issues with Heating and Air conditioning systems. My 5 stars to Moses Herrera !