Texas Ace Heating & Air

It took 6 months for them to honor the thermostat's manufacturer warranty on a system they installed. They finally agreed to cover the part but charged $180 for labor.

We were reluctant but went ahead and paid them $180 (labor only as Honeywell covered the part) to install a new Honeywell thermostat. During the install, the new thermostat would not turn on the zone. The tech had to keep going upstairs and he finally got it to connect but it would not stay connected.

Our system had no issue cooling until they switched out the thermostat and now the zone with the new thermostat will not turn on. At this point we wish we would have kept our old thermostat that you just had to press multiple times but at least it turned on the air.

Great service! Our AC went out late in the evening on a Friday in the heat of summer and with two babies we needed to get it working quick. Texas Ace sent out a tech early the very next morning. They did a great job with the repair and got it working before 10am.

Reese was an amazing hero. Came in on a holiday and got our ac up and running. He was kind, knowledgeable, and professional. An awesome person that earned a lifetime customer. Thank you so very much.

AC decided to quit working on a Friday after hours. I called Texas Ace and they came promptly on Saturday and fixed it. Martin was very knowledgeable, friendly and professional. I would highly recommend Texas Ace for all your AC needs. I give 5 stars to both Martin and Texas Ace.

Ace is an incredible company!

Three weeks ago my husband and I purchased a new home in Cleburne, TX from Heartland Home Builder LLC/Andrew Milliman, Burleson, TX. Since our purchase, I have called Ace twice regarding air flow being heavy (cold) in a couple of rooms and warmer in others. I understand this to be very normal on a new system. They came out promptly each time.

Here's the most amazing part of this story: Unbeknownst to us, the builder had failed to pay Ace for services rendered on this property months prior to us purchasing the home. Ace never once said a word to me when I called and needed service. Unfortunately, Ace did have to file a mechanics lien affidavit claim with a lawyer. I was never aware of the significant outstanding balance until I was sent a certified letter by the lawyer, outlining the details of the claim. Technically, Ace could have denied providing us any service, but they did not! Not only did they provide us great service, every single person I have been in contact with has be amazing.

Ace: Ethical, offers superb customer service and is a company worth doing business with!

Diona

We are new to using Texas Ace , heating and air, but we could not be more pleased with the service we received from our technician Moses. Extremely friendly, very thorough and very informative on everything that we needed to do. He did an amazing job and made sure that everything was completed. Not only on our maintenance but a few other issues that needed to be fixed from moving into our new home. It is so nice to see that there are employees out there at this time that are still willing to go above and beyond what needs to be done. Thank you!
Abby P.

John came to our house and was so thorough. He fixed the problem with the unit...He explained everything...He was courteous and professional. He covered additional things such as warranty and registration that he didn't have to do. He truly went above and beyond. He was excellent, make sure to request John when you call. Thank you John for taking care of our home.

We live in a 60 year old home and I think it may have still had the original system! (kidding)

I only kid about that to say our entire system, inside and out, had to be replaced. Rick came first to see what all needed to be done and he was absolutely spot on! As a disabled person, the day they did the work came with quite a bit of anxiety for me but it didn’t have to. They arrived right on time and got right to work following Rick’s plan. These guys all worked as a team and i barely even knew they were here. When the finished up the cleaned up behind themselves some instructions on maintaining the system (frequency to change the filters, service maintenance suggestions, etc) and out they went. You couldn’t even tell they had been there!

Since their installation, our home has been so nicely cooled when it was hot and heated the few days it’s been cooler.

I will definitely recommend Texas Ace to me friends and family! Thank you, Texas Ace! You have new life long customers!

Thanks Texas Ace ! The Lady/staff members who took my call was very compassionate that my heating system wasn't working . She had a tech the same day within 6hrs of my call servicing the system. The tech Moe Herrera was the best very professional, kind and knowledgeable of the problem. The tech Moe H. did a diagnostic and installed a new motor within a hour 👏🏾👏🏾👏🏾 with today's low dropping to 30 degrees.

Andrew J. was prompt and very professional in our after hours repair need. He clearly described the issue and repair. The work was done timely putting us back at ease. Thank you.