Speedy Electric & A/C

We HAD to "use" this company/even prior annual maintenance as assigned by our mortgage insurance company. So dissatisfied in many ways, never request or use them again or refer.

Jerry (technician) was friendly and knowledgeable about his craft. Professional in explaining what was wrong to me. I'm grateful to have honest people that are caring enough to help when things go wrong.

I learned about this company through my home warranty. I have had them come out several times to install lighting, fix wiring, and AC maintenance. Each time the repair man is always very nice and kind. I actually feel as if they treat me like family because they are very upfront about what’s happening and costs. I highly recommend this company!

They were early and did great troubleshooting and then completing the repairs.

One of the best service provider. Our air conditioner stopped working, within a day they were at our place, not only they were punctual they even explained very well what was wrong with the system. A part needed to be replaced and within 24 hours the part was ordered and replaced. Very efficient and amazing service provider. Highly recommend them!

I want to start by saying that I am not one to post bad reviews, especially when they are not positive in nature. I try to find the silver lining in all situations, and take into account both sides. For this reason, I spent a little time weighing on whether I should share our negative experience with Speedy Electric or not, but came to the conclusion that it was the right thing to do. Bear with me, this will be a lengthy review/post!

To start, here's a quick recap of our situation back at the end of June. On Saturday, June 25th our AC went out unexpectedly here in Lewisville, Tx where the outside temperatures where just starting to reach triple digits. We knew we needed to get the AC fixed, so we reached out to our home warranty (Landmark) to put in a service order for a technician to come out. The next day (June 26th), Speedy Electric called back to set up an appointment to have someone come out to look at our system. Unfortunately the lady informed me that the soonest that they could have someone come out would be Friday, 6 days later!! I tried to explain to her that our AC was completely out, and that the inside temperatures were already getting into the low 90s after only a day. She again informed me that this was the earliest that they could do. As we hung up after setting the appointment, I thought to myself, "for being a company called SPEEDY they are definitely not living up to that name!"

Knowing that we would have to ordeal the high temperatures that were slowly coming into the Texas weather pattern, I put in a window unit in our bedroom for the week. As we waited, I continued to call to see if there might be any way to have someone come out earlier, but was continually told that the earliest someone would be out was Friday.

Once Friday arrived, I didn't get a text from the technician till 3:45 saying that he was heading our way from Grand Prairie. His ETA was set for 4:39pm due to traffic!! I guess since we were going through Landmark, we were not a "top priority". The technician finally arrived at 4:35, and quickly got to work assessing the situation at hand. It turned out that it appeared to be a leak in a coil, but he'd need to do an additional leak test to be sure that was truly the issue. This test was not covered by Landmark service charge, so we'd need to pay an additional amount which I agreed to.

By doing the test, the technician was able to determine that it was a cracked coil in the outside unit, which was non repairable. This meant that they would need to take photos and file a claim with Landmark to get the system replaced. By the time he had taken all the photos and was all finished up, the time was well past 5:00pm. When I mentioned to him about paying for the leak test, he said that he couldn't take the payment. He then realized that Monday was July 4th, so they wouldn't be open again till Tuesday and "someone will contact you then regarding payment." Over a week now WITHOUT AC and no relief in sight! I ended up buying another window unit to help cool the inside.

When Tuesday rolled around, the lady called me from Speedy to get my payment. Unfortunately I didn't have a credit card handy, so she said "No problem. Just call us back whenever you have your credit card. We are currently working on the report to submit to your home warranty now." A day later, we reach out to Landmark to see if they got the report, and they hadn't. Then Speedy emailed saying that we needed to pay our invoice before they would send the report to Landmark. AGAIN, we were going on 11 days without AC, and they weren't being "Speedy" with helping us. Why did the lady on Tuesday not tell me that they needed the payment before submitting??? Once we paid quickly upon realizing this, they sent the report to Landmark and we found out that Landmark wouldn't cover the new unit (after 17 days of no AC).

THAT is a whole other story for ANOTHER review, but due to all the run around, we ended up going with another HVAC company. They fixed the AC in 4 days!

I use though my home warranty. They came out within two days. And fixed my unit, didn’t take long for them to do the work , will use speedy electric AC again when needed.

I was told at 11:55am Thu 6/23/2022 that a replacement fan blade for my outside unit would have to be found and price obtained (to get my approval) before the technician could return to install new motor and blade. What stunned me at 4:35pm same day was the company said earliest to get the fan blade from Parts House and reschedule might be Mon 27th (they don’t ship nor install over the weekend). This meant my family would continue to suffer in 90 deg. house at least 2.5 more days. The company staffer unsympathetically ended the call “have a good day.”

The tech. was very knowledgable, understanding, courteous and cleaned up his mess!
Would highly recommend!

Prompt technicians and friendly and know what they are doing unlike other AC companies that constantly try to upsale you. They tell you the true issue and offer affordable options. I highly recommend Speedy.