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Mathis Air & Heat LLC Reviews - 33

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
john shaffer

I appreciated working with a local, family owned business. The right balance of professionalism and informality that allowed the team to build trust and a rapport. They were transparent with what the problem was, listened to our needs and gave us several options to consider. I didn't feel over sold or scammed or under any high pressure sales techniques.

Kendale Hamlet

Christi & Matt with Mathis Air are absolutely amazing!
Our upstairs HVAC unit started blowing hot air and I was panicked! I called Mathis and they were able to squeeze us in same day!
Matt came out and was able to diagnose the problem quickly and went to get the part for us. He was able to get it running of the evening and came back the next day with the compressor size we needed and fix the problem.
He was quick and efficent and I am so grateful for him!
Christi at the office is abosolutely the best and was so helpful and kind.
We will be using them again if ever needed in the future!

Peggy Huff Johnson

Recently our AC units and 2 compressors went out and after obtaining several estimates, we found that Mathis Air & Heat were the most honest and caring. Matt came out initially and checked the systems and seemed very caring regarding our needs. He wasn't concerned about only replacing the entire systems, but gave us more options to help us decide what was the best alternatives and how it would be more economical in the long run. The other companies that we received estimates were more concerned about our purchasing these expensive systems from them. The workers that installed our units were fast and reliable. Kerry Mathis came out to check and verify work being done and personally oversaw the work. I felt very special from the beginning to the end of the process which was very professional and personal customer service. Christie was very personal, walked me through the process for financing and could not believe how quick the process was completed. It was a 3 hour process to install flooring in attic and installing those heavy duty systems. We purchased an 18 seer unit and it is worth every dime. My husband & I would highly recommend Mathis to everyone because they will be ensuring that our system's 2 year maintenance free will be trouble free. Thank you Mathis family for your care and support while going through this horrific discomfort and making us feel special. We are elated with this quiet cool system!!!!!!

Steve & Peggy

Yvonne Spence

I was tired of my old 15 year old air conditioner unit breaking down several times every year and finally decided to get an estimate on a new cooling and heating unit. I requested an estimate from Mathis Air & Heat and Christie set up an appointment the next day for me to meet with their company representative, Kerry Head. He was very professional and explained what his company had to offer. He didn't try to pressure me and talk me into purchasing the highest priced unit and took time to answer all my questions. I accepted his offer and had the new system installed. The installers removed my old inside and outside units, installed the new system, cleaned up everything, and removed off all the debris in about 4 hours. they were knowledgeable, experienced, and polite and did a great job. Kerry arrived with the installers, came back during the installation, and after the job was completed to make sure everything was done correctly. Many thanks to the office representative, Christie, for her help in setting up the appointments, helping to fill out the Customer Warranty Information, explaining the different credit options and her friendly attitude. I can't say enough about this company and their excellent and professional customer service. I highly recommend them!

Lydia Troup

WOW! We are VERY, VERY happy with the Mathis Air & Heat LLC. We needed to replace our 25 years old A/C system and after extensive research we chose this company. We are glad that we found this honest and experienced people for our big project. Kerry was very knowledgeable and recommended us the best replacement option. Entire job was done in one day, the installers were very professional and after job they cleaned everything in and out. We couldn’t be happier with the quality of work we have received. The price was very reasonable and we look forward to having this company servicing our new system in coming years. If you want to replace your A/C system don’t look anymore. We highly recommend this company for your air and heating needs.

Alyscia Durham

I had to get a whole new system replaced in my new home. Everyone on the team was great. Christie was nice and patient with me. She had great communication the entire time. She gave me options and broke everything down for me. She even worked to get my new system installed ASAP, especially having a 4 week old in a house with no AC. Kerry also did a great job. He came out quickly to do the initial inspection, stayed in communication and made sure we were good the entire time. The whole process from choosing the system, setting up financing and installation was smooth, easy and stress free. And now I can enjoy AC just in time for summer to come.

Ashley Denison

I have been using Mathis for 15 years! I have recommended them many times over and everyone loves the work that they do. Also, it is not just about the work but the character of people. They are trustworthy and have always done a fantastic job at a fair price. Matt always lays out all the options and helps us make the right decision. I am a Mathis Air customer for life!

Victor Chen

Christi did a great job of coordinating new A/C install. Mathis was very responsive and reliable during the whole process. I trust and recommend this company. As an update, Mathis Air & Heat, is truly committed and responsive to customers. Christi provided free service of fixing drainage clog free of charge , because I gave a referral to my neighbor. Not my companies recognize customers in this way. Go with Mathis.

wendi gray

We highly recommend Mathis Air & Heat !! Great experience from beginning to end. We were looking for a complete replacement and we couldn't be happier. We received a quote from Kerry. He is very helpful and knowledgeable. We received a reasonable price and a great financing option.

Lind Ensley

We have had a great experience with Mathis Air & Heat. They were well priced, timely, and walked me through all of my options. They never tried to over sell me, but just explained my options. The installers were tidy and they arrived 30 min early. Well done.

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