Knight In Shining Armor Heating & Air

We scheduled this company through our home warranty company old world republic. The company called and said they would be out first call of the day on 7.19.18. By 12 we still had not seen anyone. My husband called to see they were coming and they never returned his call. We called warranty company back and they reached out and the tech showed after 3pm. He opened unit and said looked brand new and checked filter. He changed the filter and then said our unit needed to be cleaned and may need freon. But then he said he wouldn't do that same day. Said it would have to be another service call and approved by warranty company and would be 275 if not covered. We called the warranty company because we didn't agree. The warranty company said the tech told them the unit needed to be maintenanced and needed to have filter and coil replaced. Because of this the warranty company would not send anyone else out. Mind you the tech changed the filter while he was at our house but didn't tell the warranty company this either, he said it still needed it. We had to buy window units to get through the 110 degree weekend with small children and then had to pay another company to come out. The new company services the unit and added freon which was 2+ lbs low and then our air conditioner was good to go. Its a shame Knights in Shining Armour had to take advantage of a family during these hot days! I would never recommend them to anyone. And by the way the new company fixes the issue in less than hour and less cost and no coil needed replaced.

Robert and his team were extremely knowledgeable, highly communicative and always professional. I appreciate the knight in shining armor team for being detail oriented and perfectionists,it’s has given me peace of mind knowing that the job was done perfectly.

He came in. Was friendly and professional. Helped me figure out exactly what was wrong without beating around the bush. Showed me pictures to verify what was wrong. Explained things in terms I could understand. Overall a good guy doing great work

Robert has such a high level of integrity that you don't see very often anymore. He was able to provide a great diagnosis of my mom's heating unit and made sure everything was working properly (unlike another company that was previously out there). I will definitely be using his services from now on for any a/c or heater needs!!

Was detailed and appreciate Robert explaining in detail what he found on our system. The only issue was that they were scheduled to be at our house on a Sunday at 8 am and they did not show up. I had to text and call and was finally told they would not be able to make it, even though they are the ones that set the Sunday appointment, I did not request it to be on the weekend. The appointment was rescheduled for Monday, and they arrived earlier than expected, and I appreciate that.

Hats off to Knight In Shining Armor Heating & Air.
Robert came out & diagnosed a potentially catastrophic problem on our heater. We were not aware it just how serious as it was. As a result we had to have our complete HVAC system replaced. On Dec 18, 2018, they showed up just before 7 am, and within a few hours had both the inside unit & outside parts replaced. This also included doing a bit of modernization on a 20 year old system, They were professional, courteous, and very knowledgeable about their craft, thoroughly explaining everything that they did in a manner easy to understand.
Our house is comfortable now, & with the new fan even the back rooms are more comfortable.
I highly recommend Robert & his staff at Knight In Shining Armor for your heating & A/C needs.
Jim Carpenter
Bedford, TX

My 24 year old heating unit needed a circuit board and after Robert tried extensively to locate the part he found out they no longer made it. He went to work on finding me a fair price on a inside and outside complete unit. The quote was very reasonable. Robert was very knowledgeable and professional. Thanks Robert!

I have used Robert for our office AC repair on multiple occasions. He always respond quickly and takes care of the AC issue. He stay behind his work and installed product. I called him after over a year of his repair and he came and service our AC with no charge. He is an honest and hardworking man.
ASAD Islam MD
North Pointe Psychiatry

Robert is very professional, very knowledgeable, and honest on how he goes about his profession. He gave us lots of insight and great tips to keep our AC unit working as it should. Thank you Robert, we appreciate you very much so.

TO WHOM IT MAY CONCERN ON BEHALF OF ROBERT,
I wanted to let you know how much I appreciated your dedication to getting my home warm again. I know how much time and effort you invested to not only get the part, but taking the time to install. You also wanted to ensure that I was satisfied with every step of the process. Thanks for taking the time to answer my questions and for the maintenance tips.
I truly appreciate your work ethic!
Best wishes,
C W Cunningham