Metro Environmental Services

I don't recommend this company to use at all.They don't deserve even 1 star. I bought and install a new AC unit through this company and have two years service contract with them. During purchase time they were saying if there were any issue with it just give us all call and they will be there for you but it was all lie. Since last two days the new AC unit is not working. I called them more than five time nobody showed up.. Each time they ask for my info and never show up. Its the worse company I have ever dealt with.

I have used Metro Environmental Services for numerous years. They have always demonstrated the highest integrity in the services they perform. Their employees are courteous ,helpful, clearly communicating what needs to be done or what they have done. The cost is fair and reasonable. I have been signed up for automatic services for years. This year they completely reworked my air conditioning ducts and vents. They also added 10 inches of insulation to my attic. Their work was of the highest quality. I highly recommend the company.

To say that Metro Environmental Services exceeds customer expectations is not fair. They are absolutely stellar. From my initial call to Christine I knew I was in truly caring and graceful hands. The appointment was made for the same day; actually just a 45 minute wait. The repair technician was Alfredo and there are no words that I can gather to express what a true professional he is. Do yourself a favor, shop no more. Just call them. Save yourself all the time researching HVAC repair. You will be blessed if you do. I most highly, honestly and without any question recommend Metro Environmental Services . Their charges are fair and reasonable. Be sure to ask for Alfredo. Whatever Metro Environmental Services is doing, how they train their customer service staff and or what their mission statement is, they are a company that is adding value to the cities they service, they most assuredly have a huge heart for people and they are a gift to the City of Lewisville, Texas.Thank you Christine. Thank you Alfredo.

We were fortunate that Home Depot sent Keith Zaha from Metro Environmental Services to us. We knew we needed a new HVAC and Keith made the process very easy. He explained the different systems and answered our questions so we understood our options. Once we made the decision to purchase a system the installation was done professionally and expeditiously by the Metro Environmental team. They were courteous and cleaned up behind themselves. A supervisor came out to see if we had any questions and Keith called to make sure we were completely satisfied. And we absolutely are!

The Metro Environmental team did an outstanding job on the installation of the Lennox HVAC system at my home. The entire process was handled smoothly, starting with the first call to the office with Emily who setup my appointment for the Comfort Advisor. Rashad did a great job in explaining the options available to me and which systems would be the best fit for my home. James led the installation crew and did a pre-installation walk through of my home the day before the install to make sure that everything would go as planned. On installation day the crew arrived on time and took care to protect my home with tarps on the floors. They executed flawlessly to remove the old equipment without damaging anything and get the new equipment in place and running. I can't thank Mo, Norris, Chris, Eric, Daniel, and Jarrod enough for their stellar work. I would highly recommend the Metro Environmental Services team for any of your HVAC needs.

I've used Metro Environmental for the last year and it is a professional, caring company. I like details, and their techs have been great at explaining what their concerns are and how their recommendations will address, or prevent, issues. From office staff to invoicing, they're so easy to work with! I highly recommend this company for your cooling/heating needs.

I would recommend Metro Environmental Services to my family and friends without hesitation. They are very professional and considerer, replacing the whole system it is not joke. it will take a lot of time an effort on their part and we are greatly appreciated for what they did. Thanks for you time and now I can enjoy my A/C again and hopefully lower bills.

I hired Metro environmental Services last year in August to put a brand new AC upstairs and downstairs. Today when I was putting new AC filters, I found tons of fiberglass insulation stuck inside the ducts coming all the way to the bed rooms. This is not what I paid $35,000 to this company. This is an extreme example of carelessness, this company does not even realize that so much fiberglass insulation stuck up in the intake ducts is going to eventually end up inside the AC and going to damage the AC. And this has happened to all the bedrooms where new ducts were installed. How careless their staff could be. Quality-of-service is low grade. If you are hiring this company be careful because their staff is careless and they will want to rush you through the installation.

I was not pleased with this company at all, pretty much wasted $80 for nothing. I felt like the technician that came out was inexperienced and it took me calling two times and seven hours after he had left just to get an estimate. He left me with nothing not even A buisness card. I did call someone else who was able to write me an estimate right after looking at my unit and seemed much more knowledgeable. I called metro to ask for a refund from this bad experience and of course was told no.

MES replaced both of our HVAC systems (2-ton & 4-ton) with new high efficiency Lennox systems. The process was professional with great customer service throughout. Alfieri Castro was our MES sales representative and was available and involved throughout the process. The installation team was professional removing the existing equipment and installing the new Lennox systems.

The Lennox systems are running well, leaving the house very comfortable in the early TX heat (100+ in June).