Wray's Air Conditioning & Mechanical Services

WRAYS installed our unit last year and I contracted for them to do routine maintenance on it two times this year. This visit was done by Garrett, and checked our unit out and went an extra yard by helping me with my controller. This is beyond his duty and as I’m older I had questions with programming it. Very professional and a great job. Everything you want from a company... I highly recommend it.

Having our AC/Heat replaced was a very easy and pleasant experience. Dean was very knowledgeable and friendly. We had a bit of trouble at the beginning with the thermostat but they came out quickly and fixed the problem and said to call anytime 24/7. I am very pleased with the work and the experience.

I had an AC emergency on a Sunday morning and they were easy to reach (I didn’t have to go through an answering service, even on a weekend) and had Travis there within a few hours. Travis was great and resolved the issue quickly! I will definitely use them again.

AC quit. Wray's sent Tech out. Needed new system. They brought two portable ac units to house, since new system wouldn't be installed for a week. New system put in early, very good service and people are friendly and knowledgeable. Love the service and the new equipment

We've lived in Brittany Lakes for 18 years and have for most of that time used Wray's Air Conditioning. Most recently we purchased our second system from them and was very pleased with the price, delivery/set up, and quality control inspection. Their front line techs are personable, polite, and professional. If there is a problem, they stick with it until it is solved. We recommend Wray's.

I received same day service when my upper air conditioning unit was not functioning properly. Wray's dispatched a technician who was at my house by 3:30 in the afternoon. He fixed the problem quickly recognizing it needed a new capacitor. He also explained to me the preferred customer agreement which began using that day. Great job by Garrett the technician.

We have used Wray's AC for 20 yrs or more. A few times, 2 or 3, I have tried other area HVAC companies, big and smaller companies, trying to get better prices, etc. I keep coming back to Wray's. Wray's is by far the best ... especially when it comes to honesty / integrity and customer relationship. If there is a problem and you communicate with them about it they will do everything reasonable, and perhaps more, to fix it to your satisfaction. It has been my experience that their prices are competitive or better than the competition as well. ...Oh, and did I say ... "they are honest".

Just had William Patterson of Wray’s out on Memorial Day to repair my central AC. He responded immediately to call and was here within 45 minutes. He explained everything I needed ( capicitor, valve etc) and even showed me where refrigerant lines should have been insulated and took care of that. Very very fair price but most important we are back to comfort and have never had such professional and knowledgeable service! And on a holiday!!! If every Wray service person is as good as William, they are EPIC!

Prompt and excellent service! Wrays came right away and got our AC up and running during the heat of the summer. We discussed the options and made the choice that was right for our family. We were happy with the pricing. Quality work, courteous, honest, and cleaned up well when finished. I definitely reccommend Wray's to family and friends, our experiences with them have been nothing but positive! :)

I called Wray's on Friday morning at 9 am and asked them if they had time to come look at a job. They confirmed that they could do it that day. I waited and waited and didn't hear anything from them. I called back in the early afternoon to confirm they were coming- they said yes. I went to bed without hearing from them. I woke in the morning to a missed call at 11 p.m. saying that they needed me to call them back.

I called back on Saturday for them to tell me that it was an electrical issue. Accordingly, I called the electrician and got the issue fixed that day. I called Wray and spoke with him on Sunday who told me he would call the technician who went out there and would call me back to get a resolution. He never called back.

On Monday, I called the technician who failed to answer me. Then I called Wray again who told me they called me back on Friday but I didn't answer the phone. He explained to me that no one would be going back out there as they were busy. I told him not to bother going back out on Tuesday as my tenant had already waited three days for them to fix the issue (the electrician changed a disconnect fuse-$7. Every ac guy should have them on their truck with them), and they failed.

If you are looking for customer service and someone to take on the responsibility of fixing your a/c in a professional and timely manner, Wray's is NOT your place.