Elite AC & Heat

The problem with my Furnace was intermittent in nature. Unfortunately I was not able to demonstrate the problem when Travis arrived on his 1st trip to my house because everything worked fine that day, but we agreed for me to take video(s) the next time the issue happened. Within days I had taken a video and was able to get him back to my house without extra charge. Thanks Travis for the great advice and repairs. 5 x stars from your happy customer at Canyon Springs Dr.

Hello There. I have dealt with Elite AC on 2 occasions through 2-10 Home Buyer's Warranty Program. Houston is full of terrible companies, and I was afraid at first because some of the reviews Ive read but THIS COMPANY DOES NOT DISAPPOINT!! EXCELLENT SERVICE! The technician is so thorough and you can tell that he has a true love and passion for what he does. Very honest and direct and was able to solve my issues both times and also provide me with other information that I never knew about concerning AC's in general to warn me of other situations that may occur later or pros and cons of things. Would definitely recommend them and hire them again.

Tech Travis showed up with no ladder and no tools (he borrowed my ladder) and only had an invoice ready to collect fees. He lied saying he would tell the warranty company that I needed a new duct because it simply collapsed. Instead he told them someone walked on my duct. I just purchased the house this December 2017 and didn't know the condition of the duct because I am too old to climb in the attic. But why lie. I would have commissioned the company for the work had the tech been honest. If Tech Travis is dishonest you can bet the company is too. I will not do business with dishonest companies and you shouldn't either.

Tech Travis arrived at 5:38 pm. Appointment window was 12-5.(took off work)No call or anything about being late in a 5 hour window. Informed us that our coils in the attic had a leak and went into a whole spill about it being a known Lennox problem with the changing of the refrigerant protocols. Only thing he EVER spoke about was the coils in the attic for 15 mins explaining that and the headaches they have with them. Get a call from the warranty people and they say they won't cover repairs because the tech stated that the OUTSIDE UNIT, which was working fine, supposedly was dirty and had grass growing init. The outside unit with no issues is located on a concrete slab elevated above the ground. Tech never told us any of this and if he had he would know since this house was built in 2015 it has been serviced yearly. Seems devious to not speak on that to us and say something untrue that voids a warranty on a fully functioning piece of equipment. Still disconnected the working unit without disclosing that key information after telling us everything about the actual broken unit. I guess its easier to do a 30 minute service call and receive $125 and keep buttering your bread by keeping the insurance company happy with you for saying things that void warrantys so they won't pay.

I had a second experience with this company today rude owner Told me to take my business somewhere else. Well guess what you rude person. . I will take my business somewhere else. I also complained to our warranty compamy and they will deal with your attitude. I can't believe you are still in business I've never had someone talk to me that way.. you will never get my business. I too called my home warranty company as my a/c wasn't working. They told me my condenser coil froze up due to low freon from a freon leak. This repair was covered under my warranty but they tacked on an additional $850.00 in charges for so called modifications after they finished the job 2 of my a/c vents were not pumping out any air. This was a clear replacement of the condenser that should have been covered by warranty but they tacked on a bunch of extra charges.

Elite installed a new A/C unit through my Warranty company last month. I was very pleased with their service. They were all professional. I've spoken with Mr. Tim, Mrs.Chris, Mr. Travis and Mr. Ever and they were all helpful and polite I'm so far very happy and they deserve 5 stars from me.

A/C not cooling very good so we contacted our home warranty service. They sent out this vendor on 8/18/2014. He looked at the system and said the coils were dirty and needed to be cleaned and he could not put Freon in until this was done. This would be $275.00 out of our pocket. So he pulled the coil and his assistant washed it off in OUR BATHTUB. No pressure wash at all. Supposedly he put Freon in it also. Still did not work correctly. Called the home warranty company and they sent him back out on 8/22. Was tacky and rude when he arrived. Ask me what my problem was and told me that it was not cooling properly because he could not get the coil cleaned completely on the first visit. He then said it was probably the dryer. He went outside and I followed him, which did not sit well with him at all. He put his gauges on the A/C and then removed them. He then told his assistant to go get the R-22 canister. So I assumed he was putting Freon in it. He came back inside and called the home warranty company. He told them the A/C was not cooling because there was cat hair in the coils and he could not get it out. When I ask to speak to the representative he was speaking too, he told me "they will call you later". When I told him that he did not pay the premiums for the home warranty insurance, he told the agent that "I am going outside. The customer is belligerent". And he got in his truck and left. No paperwork indicating what he had done, nothing. My husband contacted him Friday night and ask him what he had done when he was out that day because it was still not cooling properly. He said to my husband "Eff you. I am not giving you your money back and I am not coming out there again." I reported this to the home warranty company and they told me he was a VIP vendor with them. No complaints ever, which is a complete lie. Another vendor was sent out on Saturday and he did a complete check on the entire system. There were a couple of minor issues in the ductwork, which was covered but I was told by Elite that it was not. New vendor checked Freon in the unit. It was 3 lbs. low. And furthermore, we have been told by numerous friends and an independent A/C guy since that time that the only way to properly clean the coils is to pressure wash them. This Elite guy is a SCAM ARTIST. Check his references. I wish I would have. He has so many complaints with the Houston BBB that he is listed as an non-preferred vendor.

Used for AC repair under home warranty, still had to pay 2200. Was not working less than 3 months later and have had nothing but problems since. They will not stand behind their work. We took the hit because of their rudeness and the botched job in the first place. We have no confidence in their ability to rectify the situation. That is if they were willing to rectify it, which they absolutely are not. Last thing we want to do is to dig ourselves deeper into the pit they created.

I had a different contractor come in (Roger's HandyMan Service) and replace my Insulation a few months back and realized they tore up my duct work. By the time I figured that out we just had to accept getting screwed. I call Elite AC & Heating to come out and fix things.... Tim and his Helper came over and basically made the problem worse, charged us (my wife) $350 based off of no price model. I come to find these reviews and see others in the same boat. Tim was awesome a year ago when he actually did my AC installation for a fair price. I guess he just doesn't care anymore. Extremely disappointing!!!

Very unprofessional. Our home warranty company gave our job to them. As soon as they stepped out of the truck they were trying to sell me a new unit. When the technician came out, he was polite and diagnosed the problem. We ended up actually needing a new unit.
Because it was warranty, they added a lot of extra charges and when I asked questions about what the charges were for, they didn't like to answer questions.