Gateway Air Conditioning

Terrible customer service, booking appointments for service calls that they cannot follow through with. Very unprofessional, and I tried speaking with management and was hung up on and they will not answer my calls now. DO NOT USE THESE GUYS FOR ANY SERVICE NEEDS!

I had a new system installed in September and have yet to receive the warranty paperwork I have been requesting repeatedly since (it’s been nearly 3 months). During the installation, they did not measure correctly and left an unsightly mess on my ceiling in their poor efforts to cover up the oversized opening they mistakenly made. Furthermore, despite my best efforts to have them coordinate on the project with my contractor, I have recently been informed that they installed it incorrectly and it must be moved in order to be serviced properly in the future. Once more, I called to ask when they are coming back to move it so I can enclose it and I have yet to hear back!

By far one of the most unpleasant experiences I have ever had. First they send me a tech who unfortunately lacked experience and misdiagnosed my unit. Then they send me a second tech who again gave us the wrong information as to what our problem was. I thought I had warranty which is the only reason I decided to give them a chance, after I found out I was responsible for payment I called everyone BUT them. Not worth the headache, save your time and money and call someone else.

Great customer service! Tech very professional, courteous, & Tech did an excellent job! Thank you@

I have used Gateway for all my AC needs for many years now, and I have always received prompt, efficient, affordable service from this company. When one lives in the OVEN called "Laredo," having prompt, efficient, affordable help available when the AC decides to go wonky is a Godsend! Thank you, Gateway Air Conditioning!

They were absolutely awesome. Took the time to answer my questions and were very patient. And all I needed was an air filter.

Great service on time they will be there as promised great technicians courteous and professional definently 5 stars thank you

Again quick friendy professional and thorough not cheap but a local business gracias 👍

Awesome techs! Solve problems quickly.

Very fast to respond to services!