The Original Kingwood Air Conditioning & Heating

They install ball valve on the clean out less than a year ago. The valve started leaking due to not being properly glued and damaged our ceiling. My kids room not has a big hole from water damage. They told us there was nothing they could do and would not fix my ceiling.

Also about a month ago we have a capacitor go out. The service tech came out made the repair. We paid him theN a few days later get a call stating they under charged us and we needed to pay the difference.

Very unfriendly receptionist and horrible customer service. DO NOT USE.

I have used The Orginal Kingwood and Air Conditioning for many years and have been very pleased. During their last visit the technician found a clog under our sink where the condensation drained
that would have caused an overflow. We were leaving on vacation for a week so I'm thankful KW AC went the extra mile to prevent a flood in my house while I was gone. I have recommended them to my friends and give 5 stars with no hesitation.

My AC stopped working. I stopped by the office and requested a quote for a new system. She took my info down and said the Outside Sales man will call. I waited 3 days, in June, with no AC. Never received a call. Called the outfit on corner of Business 1960 and 1960 behind the gun indoor range. He came that afternoon, went to his shop, called me 2 hours later with my options. The following morning crew came in replaced the unit outside, everything in the attic including rearranging it for easier service access with new ducting to all rooms in a little over 8 hrs. Cleaned their work site and hauled all their debris. It does not take much effort to return phone calls if your really care about getting business.

This was the best service we have ever received!! Our service technician (Tuan Bui) was excellent both in service and explanation. The service contract provided by The Original Kingwood Airconditioning and Heating is absolutely amazing. We are very fortunate to have called them for service. You can’t go wrong with them.

Santiago was very helpful explaining how everything worked.

I would not recommend. They want to replace systems rather than parts. Easier for them to replace entire system and more money for them. Also charge $80+ per pound of freon. Average system holds 12 pounds. They installed a lenox evaporator that developed a leak after it was out of warranty and then offered no special deal or consideration to replace or fix issue, not even a discount for freon. Buyer beware.

Worst experience of my life. They came out to diagnose the problem and 4 hours later still didnt know what was wrong and charged me $88.00 per hour $396 total. Said they would call me the next day and I never heard from them. They wont return my son's calls either. The owner finally returned my son's call and apologized for the experience and gave me a refund of $264. All is well that ends well.

Do not use this company once they sell you your unit and replace everything in your house and you pay in full. Trying to schedule yearly maintenance etc. or if you have an issue let’s just say it’s not a pleasant experience extremely rude staff in office. I’ve had more neighbors use MADD Air and have been very pleased with their service wish we had used them as well!

The Original KW AC and Heating installed my system, maintain it, schedule my maintenance and their staff is first class. Chris the most recent technician was professionally friendly, very knowledgeable and thorough.

Great sevice. Can't recommend them enough.