The Original Kingwood Air Conditioning & Heating

KW Heating & Air is the only company we have ever used during our 30 yrs in Kingwood. Ralph is great! The yearly service agreement ensures that my air & heat are always running up to top notch when needed the most.

Enrique with Kingwood AC did an excellent job. He went above and beyond explaining (with videos) why my ac pan was leaking.. Highly recommend!

Bob the tech was awesome. He talked me through as much of a diagnosis as he could over the phone and was very patient while I tried to decide if it was worth the after hours rate. As a first time home owner with a very low emergency fund, that made all the difference for me.
I'm so glad I decided to have him come out. He fixed a very weird issue very quickly and was super informative, professional, and kind the entire time.
I will definitely be calling Kingwood Air when I'm ready to overhaul the antique system I have now.

If I could give them no stars I would. The office staff and owners are not knowledgeable at all. I have had to have them out 4 times to service a system that I inherited. They will tell you that you have to buy their maintenance plan in order for the system to be cover by the manufacturer warranty. I called the customer service of the manufacturer of the unit that was installed to find out if that was correct, and that was a lie. Then I was told there was a recall on the wiring that was originally installed when the unit was installed, and that was a lie also. I still confused on how a company will not provide you with an itemized bill. I would like to know what I'm paying for, and not just because that is the price you decided on. Their response time is also unacceptable because they make you buy the maintenance plan. To have priority service and response on a weekend and you still have to wait until Monday before someone comes out. 🙄

Everyone from the office staff to the technician was very nice and informative. Will definitely recommend to all my neighbors.

We have used this company since 1995 and have always and consistently had excellent service.

First the replacement of the AC was very good and fast, no issue with the work.
The issue is I told the salesman that no-one lived up stares and I could wait to schedule the AC replacement, I also told him we would be selling the house in the coming future (it was R22 system and it worked over 20 years, Lennox is good kit), but I was not told that my new system refrigerant was being phased out R410A to either R410B or R32.

The bottom line is I have purchased a new unit that will not be serviceable in the next few years. If you need an AC, you have no choice but to get what is on the market at the time. From what I saw Lennox still does not have an AC that uses the new refrigerants.
My issue is I was not told about this new refrigerant change out coming in 2023, I could have waited 6 months or a year.

They did a great job and were professional and very courteous.

Great team here! They are always on top of my maintenance plan, are quick and responsive when I had issues. During the power outages in the big freeze, the electrical surge fried system components. They were able to fix it and get my heat back on. Recently, my sister needed AC work and the planned fix and quote seemed way out of line. I suggested she get a second opinion from these guys. They came out and offered an appropriate fix to her system, replacing only needed parts instead of continuing to refill her unit with coolant until a complete system could be installed. She would also recommend The Original Kingwood Air

Enrique does a great job. He is very thorough and helpful with suggestions.