Service Pros Air Conditioning & Heating

I am so warm and toasty as I write this!!!! I'm always afraid to write reviews because I fear I'll get jinxed...but I know Daniel is immune to evil!!!
On the coldest night of the year, the H of my HVAC went south (I would've done the same) and I called poor Daniel to tell him the bad news. He instantly knew who I was and knew what part of the city I lived in, as well as my dog's name!!! He said he'd be here...across town...in an hour!!! And he was!!!
He played a minute with Cocoa Puff and then climbed up into the North Pole of my house. He checked out everything for a long time and then came down and clearly explained the problem. He reminded me that my unit was under warranty so I shouldn't shiver in fear as well as from the cold. Then he explained the cost of his service call and I thought he was just being nice. But really it was just remarkably fair!
He needed to order a part but the store was already closed. He promised he would be their first customer and be at my house by 8:30 am. He was. He quickly installed the part but waited to make sure it was working. It is.
I looked for bids when I bought my unit 2 years ago. I got good results from 3 companies and the absolute worst from John Moore. They charged me $60 for a house call, sneered at my budget, went out to look at the box, and then actually drove away without informing me!!!!
The absolute best deal was through Daniel. He was so knowledgeable and patient. This was my "first time" and scared to make such a big purchase. He went through all financing options and made all kinds of calls to find the best deal.
He and his co-technician worked crazy hard in the August heat to install the unit. It worked instantly and thoroughly when they finished. But Daniel called the next day to make sure everything was ok. It was.
I referred him to my best friend who is still my best friend because Daniel pleased her as much as he did me. I'd recommend him to my own parents and my boss.
This was an honest account and I approve of this review.

Great service!! Called Service Pros for a maintenance service and during the visit Daniel was able to diagnose and fix a problem with the system. He was knowledgeable and very professional. I will definitely be using them again and I strongly recommend them .

Service Pros is great! Very good customer service. Extremely good at getting out quickly to fix the problem and following up so you know what is going on. Daniel was our tech and we will be using him for all future issues. Very honest and takes the time to tell you what the problem is. Doesn't try to get you to do anything that doesn't need repaired.

Highly recommended! Great job and a very fair price. The technician, Chris, even took the time to educate us on the AC system and how to perform preventative maintenance. I'll definitely use these guys again in the future if the need arises.

Stay away from these guys. We knew we needed some repairs, we had mold and the coils needed to be cleaned. They refused to do any of the repairs unless we bought new AC units from them. We asked if they AC units were bad, they said no, but that they were old. We said no, and will be looking for another company. Will never use them again.

Update: Don't specialize in mold? Your guy said all they'd need to do is blow it off the unit. And the other company was sent to us by our Home Warranty, they didn't want to pay for all the repairs, so we went outside them to look for a new company.

Great experience using this company! From the scheduling in the front office, Brenda was lovely. To the awesome technicians. I would highly recommend anyone to use this company.

Edit (8 months later): After missing my heater check in the winter, they gave me a free AC inspection and put me on the schedule for Fall/Winter 2019 for that needed heater inspection. They arrived promptly and did a thorough AC check. While I've had multiple appointment issues with Service Pros, none of them were critical to my home. Their efforts to fix mistakes show integrity.

Original: Service pros went above and beyond to correct some scheduling frustration that we ran into. After their apology and efforts, I feel like this is a company that cares about their customers.

I won't penalize a company that makes wrongs right, so despite a bumpy start, Service Pros worked hard for a five star review and they deserve it.

I can't say enough about Daniel and his team. Their bid for 2 new AC units was more complete than others and was notably less expensive. This included a company with whom we had worked for years. They were on time and did a fantastic job, going beyond the proposal in changing out some duct work, moving an attic air handler from where it was previously to a much better spot, and building a platform for it. All of this was done without additional charge because, as Daniel said, it was "the right thing to do". We had one small hiccup during installation which they jumped on and fixed fully.

Today (a Saturday) I had a question about an error message on our new NEST thermostats. I texted Daniel, and he immediately called me and talked me through the error and we got it fixed.

Like the previous reviewer said, if I could give these guys 6 stars I would.

IF 6 STARS WAS AVAILABLE I WOULD RATE IT 6

I am sure many home owners have had horrible experiances with AC companies coming out to service or repair and get literally raped. NOT With Daniel. He is more than reasonable and fair in pricing. Most important besides pricing is honesty . He was very informative to me of my AC situation. He was almost 1/2 the price ad the commercial outfits and he does in my opinion better work by far. This is a hidden gem of a AC man to have

Best A/C Technician!!! My A/C went out during one of Houston's hot, humid days. Called Daniel and was able to come out within the hour and had our A/C unit back up and running!!! Slept like a baby that night :)
Oh and his prices are unbeatable! Best value for his services!! Thanks again Daniel!!! Will refer you to others.