A-1 Air Conditioning & Heating Service Brad Nevil

Bradley Nevil is the very BEST there is, I cannot say enough great things about his work. Superior Work and service!

I called them to set-up an appointment and they never showed up. My appointment was for after 1pm. Here it is 6:30 pm and no show. Not even a call to let me know the technicians status. Basically means they weren't going to show until tomorrow, maybe! Very disappointed in these guys. Called a less reputable company and they are taking care of me with on-time service.

Starting about a month ago during all those rains we had some AC problems. Specifically there was water leaking from the bottom of the AC unit and into the hallway.
Three weeks ago, while I was in Chicago, Karrie called me to let me know it was getting worse. I called up A#1 Air, We had used them before and previously we had great service from them... Unfortunately the soonest they could get a technician out was supposedly today (can you see where the story is going?) I scheduled a service call for between 4 and 7 today. In the mean time Karrie was changing out a towel in front of the AC unit every day which was soaking up condesation water.
The day of the appointment they called me and said that there were some other people who had AC problems and asked if I could reschedule. I asked them how soon (figuring it might be tomorrow or something) and they tell me the earliest they could reschedule would be the 19th. I told them if the AC was broken another week my wife would stop cooking me dinner and that was simply unacceptable. Especially since I had already been waiting three weeks.
I took off from work early to make sure I was home before 4pm...
And I waited....
I call them at 6:30 and the dispatcher tells me they don't even have a technician assigned to my call yet. He tells me he will get right on it and call me back when someone is scheduled.
And I waited....
At 9:15 I call back, the dispatcher tells me they have someone assigned, but hadn't called me. Then also tells me it will be hours before someone can make it out. I ask him how it was I made an appointment three weeks ago and they still couldn't make sure someone actually made it out on time.. He had no answer for that. He said it was deprioritized because it was just a maintenance call even though when I made the appointment I specifically stated how there was water in my hallway from the AC. He said he could reschedule me for tomorrow afternoon, I asked him what assurance I would have that the same thing wouldn't happen again tomorrow? He had no solid answer for that.
At that point, and probably not my most prudent decision considering I don't have an alternative lined up yet, I cancelled the appointment.
So I guess that's one less AC Service provider , anybody have a good recommendation for someone? CHances are I have a leaky drip tray under the coils that will need replacing plus normal yearly AC maintenance. The follow up business A#1 missed out on was that I'm pretty such I also need some additional insulation in my attic and a good vent and duct cleaning.

I would not recommend this company. I called yesterday and let them know i needed an entire unit and all new duct work i was called around 10pm and was told someone would call the next day for the appointment . They called early and scheduled I advised it had to be before 2 i was called 4 times by 4 different people reassuring me someone would be here. I waited hours finally i called them and they told me i might need to call another company because they cant get out to me by 2 after i sat here for hours and was assured someone would be here, Their customer service sucks.

These guys were amazing from start to finish. They answered the phone, they called to confirm, they showed up exactly when they said they would, and they did a perfect job getting us up going fast. Taylor, Dave, Herlin made this the best service experience I have ever had.

We have used these guys for many years and recommended them to our friends. They always manage to get a repair person to your house even when it is the hottest day of the year.

They know their stuff and are reasonably priced. I can't say enough good about them.

Brad, the owner, might be the most helpful expert I've ever had to call. He went above and beyond to get our furnace working again on a 34* day. Don't waste your time or money anywhere else. Call Brad now!

Brad came over at 8:30pm on December 22nd on a cold rainy night to fix my 97 year old grandmother's heater. He could have easily said he could be out first thing in the morning but he came right away. He has all of our hvac business for life.

Brad and his crews are some of the best air conditioning people I've ever worked with I wouldn't hesitate to recommend them to anybody he'll get the work done he won't overcharge you and it'll be done correctly.

Came out as soon as they could. This is extremely busy with the heat, ours was not a big emergency, i.e. we had working a/c. Will use again later for unit evaluation.