He was scheduled to come out Friday between 11-3 through my home warranty company. I spoke with him on Thursday and explained what I thought was wrong. He was pompous that I thought I knew why my heat was out. When I explained that I had a friend from a heating company (from Okla) come to take a look just to try to help, he still thought it was preposterous that I knew anything about heating units and scolded me that I would even think of turning on my heat when it was below 25 degrees. He did not show up as he said he would between 11-3 and never called me to say he wouldn't be here, so I called him at 3:50 and he informed me he would not be coming out until Monday because he thought the road conditions were bad. They are not bad at all... I see cars driving by constantly and the highway is totally clear of any snow or ice...I should know because I drove here on them! I have been without heat since Monday. He was rude, snotty and had no intentions of coming out. I drove from Oklahoma to be here today in this cold house and he had the audacity to cancel on me. I informed my home warranty that I would not have him in my home or to be trusted that he would do his job correctly and scheduled a new technician that was more than happy to take my business. Being rude and hateful gets you know where, especially when word of mouth is your bread and butter as a business.

February 19, 2021

Helpful Review 1

Wells Tales

Ray is one of the rudest people I have ever met. He hung up on my husband and myself multiple times. Worst service I have ever received. They came to fix our heater, was unable to do so and told us that he didn't have time for this and he had other appointments and left. Worst company ever.

November 12, 2019

Helpful Review 4