HVAC Heroes, LLC

The a new ac installation went well enough but 2 weeks later when the compressor gave out these guys disappeared. After a couple of missed appointments and several attempts to contact with no response I had to pay another company to finish the repair.

HVAC HEROES took many attempts to fix our AC issues, made promises they did not keep, ruined our carpet, stained handprints on our walls, and dropped truck grease on our driveway in several places... All of which they refused to pay. They said they would, but to no avail.
We had so much wrongly "fixed" from Burnett Services around 5 years ago. What a joke. I even had one of their techs just talk about AA and his new sobriety. His sobriety DID NOT FIX any problem. HVAC HEROES eventually fixed our AC after over 7 trips.
Christian, and Jordan are professional, skilled, and went the distance taking care of our family, but HVAC HEROES dropped the ball on the mess they left. VERY disappointed.

TLDR:
- They vanished after installing 3 new AC units, making their work warranty virtually worthless. We had to stalk them to get our calls answered.
- They voided the manufacturer’s 10 year warranty on all new parts because they mismatched (ton size) of the condenser and evaporator coils.

We had the Heroes install 3 new units - all 3 evaporator and condenser coils (the indoor and outdoor units) in 2017. They warranty their work for 2 years - and for two years they Heroically avoided our calls. It was as if they recognized our phone numbers and would not answer. We had to resort to borrowing other people’s phones to reach someone. Their main number doesn’t even tell you who you’re calling and you have to leave a message - except their mailbox was always full. We have had problems with all 3 units ever since they were installed, and not one of these Heroes could ever gave us a diagnosis that made any sense.

We paid the Heroes $20,000 and they gave us an invoice that doesn’t even remotely reflect what they did. It simply states that they installed two 3 ton units and one 4 ton. That’s it. No model numbers, no itemization of materials, labor, etc. A Heroic oversimplification, bordering on fraud.

It has been 2 years and my Hero warranty is up. Naturally, here we are in the middle of a heat wave and our AC is out - AGAIN. We’ve called in several other AC companies to evaluate the system and are just BEGINNING to learn how badly we screwed up hiring the Heroes. For instance:

1. Not one of the evaporator coils (indoor) are the same size as the condenser coils (outdoor). All the evaporator coils are a ton (and more!) larger than their corresponding condensers. Any Heroes want to tell me why this isn’t a problem?

2. The Heroes did not flush / vacuum the existing copper tubing of the refrigerant system which used R22 freon. They simply added R410A, which has damaged two of the 3 units (and will likely eventually cause the 3rd unit to fail any day now). As I understand it, leaving residual R22 in the tubing causes the compressor to stick and eventually fail, among other things. It is also the most likely culprit for blockages in the copper tubing - all of which had to be replaced yesterday at a cost of $1,600 (and that’s just one unit y’all).

3. These Heroes didn’t seal the plenums, blowers or return ducts, leaving gaps of 1” in some places. This allows cold air to escape into the attic. It also allows the unit to pull in 120° air from the attic (instead of pulling in 75° air from the house). When outdoor temps are 95°, the BEST all three units can do is bring us down to 80° inside.

4. An aluminum gas line is sitting directly on the external casing of the furnace instead of running from a steel elbow pipe. Over time, friction caused by running the blower could wear a hole in that aluminum gas line, causing a gas leak in our attic. One of the Heroes also ran that same gas line so that it touched the furnace exhaust duct.

This is just some of the major stuff we’ve learned so far. I’ll come back here and update as we find out more (unless our lawyer decides that would be imprudent).

Some of the minor stuff we’ve dealt with over the last two years warrants mentioning, but I’m out of room so I’ll just say sloppy, careless, leaky, trashy, and shady.

So in a word: NO. They don’t just “happen” to be doing a big job right now where they can score you some AC units dirt cheap and it is not your lucky day. Skip these Heroes and keep looking.

Great crew, called to have them check my a/c that wasn’t cooling. They found the problem. Unfortunately, it required a new unit and they had one installed the next day. I will be using these guys in the future. Big thumbs up. Installation crew was awesome! They protected the floors and wore masks because of all our current situations, and had everything complete within a few hours!

Great experience with these guys. Gave them a call in the morning and Tristan came within a couple hours. Diagnosed the problem in the system and had it running quickly. Highly recommend them.

Great customer service, came out to rescue us on a Saturday morning! It was getting hot in the house quickly, but Tristan arrived earlier than expected. He figured out the problem and was able to easily fix it. Would highly recommend!

First of all I am giving these guys a full 5 stars but for some reason, the Google image is only showing a 4.4 review. Please know that it is supposed to be 5 STARS! Moving on....these guys are the best in the business. I had old, corroded AC Air Ducts and they were sweating so much they caused tremendous damage to several areas of my ceilings. Not not only were they quick to respond to my proposal request (through Home Advisor) but they were out the next day to assess and give me a quote. It was very reasonable, and they even agreed to come in and do the work on Saturday. They not only replaced all the ducts but also hoisted them all so they would not be on the floor of the attic (so people won't step on them), and although they had originally planned to blow out our water lines, they decided to just replace them for us at no additional cost. Every one of these young men are 5-star professionals and I'm so impressed. I also need to add more insultation to my attic and the guys told me they'd love to have the business but could recommend how I could do it myself and save $1500 in labor. I will be needing to replace my entire unit at some point very soon and when I do, I will be calling HVAC Heroes!

Great work! Will definitely use them again!

Impressive turnaround. Called in the morning, they came same day, diagnosed refrigerant leak and leak origin within an hour, orchestrated a warranty replacement of the attic unit and had it put in that same day.

Hvac Heroes gave outstanding customer service. Not only did they send a tech out as soon as possible to evaluate the problem, but they gave me complete understanding of the situation and told me exactly what they were doing and how to fix the problem. Their prices were very reasonable and flexible. I would highly recommend them to anyone!