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Henry's Top Notch Air Conditioning & Heating CO. Reviews - 31

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Christina Garcia

Excellent customer service. Henry is very polite and honest. He knew exactly what he was doing and got the job done quickly! Will definitely use again if needed.

Sarah Alvarez

Henry did a complete install for my HVAC system. He is professional, organized, honest, and reliable! Highly recommend his service for any of your HVAC needs!

Brandon Brashears

Unbelievable honesty, service, and value! We called Henry's based on a neighbor's recommendation after we had called Houston's so called "#1 HVAC Service Company" and sure glad that we did. "Big #1" (aka top google add) sent out a technician and a salesman and their prognosis was to replace our existing A/C unit for a discount price of $11K or we could spend $8K to replace the evaporator coil and tune up the system.

After my blood pressure came down, I called Henry and he was at my door within an hour. He examined the entire system, explained what he found (leaking evaporator coil and low system pressure), discussed potential options, and was out the door (unlike "Big #1" who was in my house for nearly two hours).

Henry emailed me quotes for each of the options I was interested in later that afternoon and was already checking material lead times while I was evaluating. When I responded with my selection, he replied that he would be at my house at 9:00 AM the next day with an OEM replacement.

How can I not give Henry's a 5-star rating ... he arrives at my house at 2:30 PM, has quotes to me by 4:00 PM, conducts the repair at 9:00 AM the next morning, saves me at least $6K, and the unit is working better than when we moved in a few years ago!

Henry's is the only HVAC service company we, and now all of our neighbors, will ever call.

Vikki C

Honest & reliable. Fast & friendly service. As a female home owner I can testify to all the up charges and "necessary repairs" contractors try to sell you. Not Henry, always honest and within budget.

X R

They walked me through the process. Showed me, not just told me, what was wrong. Very thorough and customer friendly. Highly recommend!!!! Will definitely be using them for future references!!!

Dustin Matte

Henry was a great guy that went above and beyond to help my family when our a/c went out in the middle of the summer. Walking me through all my options and getting me the best deal for the best price!

BA F

DO NOT USE THIS COMPANY!!! One of my two a/c units was not cooling properly and my home is under home warranty. I called the warranty company and they sent Henry’s “Top Notch” A/C company to look at it. After two hours of looking at it, the repairman reported the Freon level was low and the evaporator coil had gone bad and needed to be replaced. He said he would turn in his report to the warranty company. I looked at my warranty and it said that evaporator coils were covered for replacement. Good news. Until ---- I received a call from the warranty company saying they had received the report and that the coil needed to be replaced but was not covered by the warranty because the coil went bad due to a faulty bypass damper between the two a/c units as reported by the Henry's repairman. I said that did not make sense at all as I know the damper works – I can hear it working. They agreed to get another a/c company to come out and take a look. The other a/c company arrived and looked at the unit. They said all that was needed was a Freon charge. The bypass damper was working fine and the evaporator coil was fine. They said that the evaporator COIL HAD NEVER EVEN BEEN LOOKED AT by Henry’s because the seals around the screws and access panel were still in tact and had not been broken as would have been necessary to look at the coil. This company’s name “TOP NOTCH” is a total joke. Do not use them!!!

Bianca Vega

Super polite and great customer service! Henry new exactly what to do and fixed my AC! I would definitely recommend Henry’s top notch ac and heating co. to everyone!

Miguel Rocha

Always call Henry Top Notch Company to take care of all our A/C and heating needs, over the years the company has always been reliable, professional, and reasonable prices, would recommend them to anyone without hesitation.

saulo L

10/10 ! Definitely recommend!

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