Golden Rule Air Conditioning & Heating

I have used Golden Rule to service my A/C and furnaces for several years. Marlo, the technician who services my equipment, consistently does an outstanding job. He is extremely customer oriented and I always feel that I am in good hands.

Golden Rule AC was suggested to me by my brother in the Woodlands. My air conditioner was completely non functioning. Golden Rule came out, suggested a system for my house and then installed that new system. They are professional from start to finish --plus--I felt completely at ease having them spend the day at my house. They are extremely fair in their pricing. The finished installation has worked perfectly from the day they installed the new AC system, and I would recommend them in every aspect of purchase as well as installation.

I don’t know how they are doing good yet . I did call the front desk get email to email then a plans to do the job one and haft month no one email back and call back . When I called to follow up the front desk so mean . She don’t want take more jobs. Nothing to hurt me only feel bad for the owner pay them but they don’t the right job. Please take consideration before call this company to do the job.

Watch out for this company! They boast about being honest hence their name, but they are far from it. Over charging is a basis for their business. I had them out to do a repair and their estimate was over 3 times the amount it cost me from another contractor. All the work done in the past continues to fail after installing two brand new units.

Marlo is an extremely professional and knowledgeable AC technician. Straight up explained everything. No aggressive up sell which was a relief. I have had experiences in the past where the main goal was to sell you a system you really didn't need. I would have him back anytime!

Golden Rule is our facility HVAC Company and has consistently provided exceptional service and technical expertise. The Technicians are very knowledgeable, professional and helpful when onsite and always provide a detailed description of the work they perform. The office staff is professional and responsive to requests for service or questions. Highly recommend Golden Rule.

Golden rule was perfect for what I needed done. They installed two nest thermostats as well as added ducts to a room that needed more air. Great communication and quality work.

This company is really the best HVAC in Houston. We've used them several times and they are always prompt, professional, courteous and knowledgeable. They have always fixed our problem quickly and at a reasonable price. I highly recommend them!

Golden Rule (Houston) does not care about residential clients and should stop taking them. They may be attentive to commercial clients, but if you are not a commercial client, you are not a priority to them and your job will be put on the back burner. They have no problem leaving you in the heat while they attend to their high dollar clients, endlessly putting your job off and giving you progressively later dates before they will get to you, and all the while, telling you about the commercial jobs they are busy with which are preventing them from getting to you. They've done that to me twice, now.

I waited in the heat for over a week and a half before they showed up for a full system replacement (except for the ducts). The attic part of the install was pretty sloppy and the entire unit is slanted (I didn't realize until the other night that this causes at least 1-1/2 inches of condensation to pool at the low end of the pan and not drain). Now, 13 months later when my AC dies, I'm looking at a week before they "might be able to" get to me and their labor warranty is only good for 1 year, so I will have to pay.

Then, they totally gave me the run around about when they could come out. I call on Wednesday and they did send a tech Thursday afternoon who "diagnosed" a faulty TXV (Thermal Expansion Valve) but didn't have the part. Friday, the office says they have the part and will try to get someone over that day, quoting me $480 labor. Later, they say they will have someone over first thing on Saturday. Finally, I get a call saying they can't come out Saturday because weekends and Mondays are "reserved for emergencies." I asked, "And this isn't an emergency?" (3rd day of no AC) The reply... "No. That would be like a walk-in freezer." Exactly. Commercial. They don't care about residential clients.

I call someone else who quotes me more than $100 less to fix the TXV if that turned out to be the problem. He shows up in 30 minutes, sees the system is overfilled, lets out some refrigerant, and the problem goes away. No more pressure ramping and the unit stays on. He didn't even charge me, saying to see what happens when it's hotter out and to call him if the problem returns. The next day it's hot and humid out, but cold and dry inside, and my compressor runs steady and quiet (it would become noisy and wouldn't stay on for more than 10 minutes before). He also pointed out many details about what a crappy install Golden Rule had done.

So, I was running an over-pressurized system for more than a year. Was that an intentional setup for failure? Could be. Was the tech just incompetent or was he going along with the oldest HVAC scam in the book? Hard to say. Either way, they were going to leave me in a hot and humid house for minimum 1 week.

"Golden Rule" my hiney. If by "Golden Rule" they mean leaving people to sweat for a week, because that's how they like it, and doing shoddy work, because that's all they would want, then they've named the company well.

They are an honest, God led company who strives to do their best for every customer. We have been with Kim and Jim Miller since they opened their business, and though we have left the Houston area, we still recommend them to our friends in Houston.

Brent and Anne Holley