Golden Rule Air Conditioning & Heating

The customer service by far the best in the city as well as the quality of work. I have worked with Jim and his team for years and have nothing but rave reviews to give them. I would recommend them to anyone needing quality work at a great price. I have been with several companies over the years and have used Golden Rule at each one. Great Job Golden Rule. Keep it up.

Marlo works hard and smart. Serviced my old units for 4 years since owning this home. But this time I needed to replace one of the units coil and condenser. Very knowledgeable on various product choices so could make the right choice for myself with confidence. He helped me understand the system set up and how the devices send/receive signals. Great to have Golden Rule take care of my family

The original air handler in our 38 year old house quit this past week. A friend of ours referred us to Golden Rule. I called them at 3:00pm and they were able to get a technician (Marlow) to our house that same afternoon. Marlow was very courteous and professional. He was very knowledgeable and quickly diagnosed the issue and recommended a brand new air handler. We agreed that it made much more sense to replace everything rather than attempt to repair the existing ancient unit. After some bargaining a very reasonable price was agreed upon, the order was placed, and an installation crew scheduled for the next day.

The crew that arrived the following afternoon was also very professional and polite. They worked very hard in the heat of the afternoon (thank God it wasn't July) until the job was done close to 9:00pm. The installation was clean and neat. Everything was brought up to code. They cleaned up and swept the floors on their way out the door. They went above and beyond. The transformation in my attic is amazing. We can see and FEEL the difference. Thank you Golden Rule!

I cannot express enough how satisfied I am with the care and service that I received from Golden Rule. From calling into the front desk, being transferred and taken care of by Jennipher and Victor repairing our problem, our family was treated with respect, professionalism, and the utmost care. This company isn't just about the bottom dollar, I felt treated like family....also special shoutout to Victor for calling and telling me my dog was waiting at my front door!

After our home warranty sent another company out to our new home to fix our air conditioner and they spent 15 min here told us nothing was wrong and took our money, I called Golden Rule to get a second opinion. Mark came out and was extremely knowledgeable and meticulous about trouble shooting our system. He found there was in fact a problem within minutes then tracked it down and had us up and running in no time. I will use Golden Rule for all my HVAC needs from here on out and recommend them to anyone.

Golden Rule really rocks! I just moved into my condo a month ago and my ac went out...not fun! Originally I went through my home warranty but they would not come out for two full days so I got online and found Golden Rule. They came out that very evening and had my ac up and running by midday on the following day. I can't say enough about their courteous, expedient and efficient service. The tech, Brandon, as such a good guy, very respectful and informative. He made sure I understood the problem and what it would take to fix it.
Many thanks to Golden Rule for being so quick to address my needs in the middle of this hot, hot summer!

This is a great company! Friendly staff - delivering that personal touch that a small business always offers. They will coordinate scheduling visits twice a year to check my home heat and air system, patiently answer all my questions, and give guidance on optimal system performance.

I saw a Golden Rule technician at my church and said I was having issues with my unit so he told me to schedule an appointment. I called and was quickly put on the schedule as soon as the weather got above 75 degrees. Ironically, the same technician from the church, Victor, came to my house, and he recognized me from before.

He was very courteous, knowledgeable, explained everything and answered all my questions. He checked the outdoor unit, indoor unit, explained all the readings on the meters (and what he was trying to do). Before he left, he took the time to repair one of my valves that he noticed was leaking.

My AC hasn't worked properly since it was installed two years ago. I'm so grateful that they fixed this because this week the temperatures jumped into the 80s, and I won't be suffering this summer.

BUYER BEWARE! You may be happy at first, but my experience says you won't be happy later. Had a 3.5 ton AC and furnace replaced by Golden Rule in April of 2015, and if I had reviewed them then I would have given them 5 stars. The sales and installation folks were great to work with, but living with the results of their work has been disappointing. After approximately a year my new unit failed, and getting that issue addressed was a comedy of errors. It took several weeks to get a repair completed. I had to call numerous times to keep the repair process moving forward, and at one point heard the dreaded, "I thought that was already done, you mean it is still not fixed!?!" Post sales support does not seem to be a strong suit with Golden Rule. Despite that debacle, I still wasn't going to give them a bad review, but this morning I went to go investigate an issue am having with one of my two hot water heaters and have discovered that the new furnace unit (a horizontal unit, that replace a vertical stack unit) is effectively now a wall that prevents me from reaching my second hot water heater!! It is clear that the new furnace unit was shoe-horned into place without any thought whatsoever to the impact on serviceability of the other equipment that lives in the attic. Now what may have been a minor repair issue is a gigantic pain in the ass!! I would have considered using Golden Rule to replace my 5-ton downstairs AC/furnace which is definitely on it last legs, but there is no question I won't use them again now. To anyone considering Golden Rule in the future, you may be better off looking elsewhere in my opinion.

Golden Rule came to us through our home warranty when our a/c went out last week, and we were more than pleased with the service we received during the process. The technician came out and diagnosed the issue, and told my wife that we would be hearing from Ryan. Ryan came to our home and explained what was wrong with our current unit and was very thorough in explaining our options. We opted to replace the unit. After getting the financial piece set, Ryan set up an appointment for the installation crew to come out the next day. They showed up on time, and got right to work. Hector explained to me what they were doing at different parts of the process and patiently answered any questions we had. When they were done, they cleaned up, the crew left and Hector stayed behind to show me the work that was done and to answer any other questions. We are very happy with the service we received and plan to recommend Golden Rule to family and friends.