Courtesy Air Conditioning & Heating

I'm... on the fence here. I should premise this with, it's dependent on the area you're in. I wasn't super impressed with the guy in my area, but that doesn't mean that person working in another location of Houston isn't amazing.

Pros: (1) Showed up. (2) Good prices for services. (3) Explored a bunch of options to fix prior to spending big bucks to replace the unit.

Cons. (1) Guy said he'd be there in the morning. Stayed home from work to meet him. Hour after the scheduled appointment, called, and he said he didn't have me down on the schedule until that evening.... Uh huh. (2) I got a quote for the major repairs prior to starting. When the guy arrived, I got the distinct impression that if our little fixes didn't work (i.e. flushing lines, replacing coolant, etc.), he was going to high-tail it out of there because he didn't want to do the work. Our attic is tight, and it would have been a pain, but a quote is a quote is a quote.

I'm not entirely sure the little fixes actually solved our problem. If they didn't, I think I'll be looking to another service provider.

I called around to several A/C contractors in search of a same day appointment. Courtesy set me up for a same day appointment for sometime after lunch depending on completion of another job. Never a clue this would not happen today.

Later in the day I was called and the arrival time I was narrowed down to 3 to 4PM. At 5:30 I recieved a call stating that the technician was in another part of town, was on their way and would arrive between 6:30 and 7PM. My next and only subsequent contact came at 10:35 PM. The technician offered no reason for being missing in action for 5 hours, yes 5 hours. He said he could be at my house in 20 to 30 minutes (arriving at 11PM) and asked if I still wanted him to come. Initially I said yes, probably the heat getting to me, but I called back and said do not come.
He offered to come the next day but with my confidence in Courtesy at nearly zero, I decided not to go down the same road twice. Something just did not seem right about the 5:30 to 10:30 situation.

I chose Courtesy because of great Google reviews but I did not find the same level of service or professionalism as others. Sadly, quite the opposite.

Called Sunday morning, picked up my call right away, person was friendly and helpful. Said someone would get back to me within an hour. MIKE called in that time frame! Told me he would be here at 11am, called to say he was on his way. Showed up on the dot! A total pro, very nice, curteos and knowledgeable. Not to mention affordable! VERY impressed, highly recommend!! Satisfied customer.

Courtesy Air was everything I needed!

I replaced my entire AC system, inside and out, and considering just how costly that is, I shopped around to at least 5-7 places. Courtesy not only came in at the lowest, but I couldn't imagine better service. I re-scheduled on them multiple times, but they always went out of their way to be available. Not only that, but when they did come by to install my new system, it took their crew of 6 less than 2 hours before I was up and running.

Best deal in town, hands down would recommend.

My AC wasn't cooling my house. I called Courtesy and within ONE hour a tech was at my house! Brad diagnosed my problem quickly, gave me some simple instructions to get my AC back in action and my house is cool again. Fantastic service! Highly recommend these guys. Couldn't be happier.

On Monday Dec 23 David Courtesy Service tech came to my home
at 12 noon-15 minutes later said I needed a new furnace. By 5 pm
I had a new furnace installed. What a quick turnaround. Great
Service from Courtesy Air. Alan Martay

As long as I'm in Houston, I'll be calling them for any and all HVAC needs. I've been gouged before by some of the bigger names, so when my A/C started acting up again, I decided to try a local family-owned small business. I called on a Friday morning and someone was able to come out within an hour or so. The service was thorough and professional. I just needed some more refrigerant and he made sure I understood exactly what he was doing and how much he was putting in. I learned a lot and was happy that the bill was more than reasonable. They have some of, if not the, best prices in Houston.

This is the 4th or 5th time I have used them. Brad is the best! Mike came out this time and he was just great. Very fair prices and the service is the best in town. I have called on weekends, after hours and they are extremely responsive and come out the same day. I can't recommend them enough. LOOK NO FURTHER FOR YOUR AC AND HEATING NEEDS. And I am not kidding.

First time using this company and it was a great experience. Mike was very knowledgeable and took his time making sure everything was working correctly and explained hvac terms in a way I could understand

Awesome job by Brad. Called him on a late evening and he showed up in 30 min. Very professional and he got the AC working in no time. Definitely recommend Courtesy AC over any other AC companies!!