1604 Air Conditioning and Heating, LLC

My AC had trouble cooling down our place in the middle of summer, so I called this business to see their availability. Less than an hour later, a technician shows up and our AC is working again! So thankful that we have cool air now.

They have helped with my personal home and rental properties. Great customer service, reasonably priced, and honest.

We were really happy with them at first but the level of service went downhill fast. Really questionable quotes and sloppy installation became a norm. Our last request with them was to replace our AC drip pan…it took 6 months for them to tell us that they couldn’t do it but absolutely took the opportunity to try and sell us on a system we didn’t need. Thanks but hard pass…

Called by technician within moments of requesting an emergency service call. A technician was on-site within a couple of hours providing explanations to our numerous questions. Quotes provided were as expected based on conversations with neighbors and co-workers. New HVAC system installed within a day.

Let me start by saying that we’ve used 1604 AC & Heating for years and I’m not sure if they sold in the last couple of years but I honestly feel scammed now that they’ve taken our money and business.
At the beginning of the summer (May 2022) our unit gave out so we called 1604 AC & Heating since we’d used them in the past for maintenance, well they came out and told us it was going to cost $13,531.25 to replace the unit (both outside & inside parts) and that that was the only solution to our problem. We of course were desperate and trusted their business so we agreed to the amount. They installed the new unit as agreed and it wasn’t until our second unit stopped working (we have 3 units on property) that we decided to call another company. They quoted us $6,900 for the same work but told us that at this time some Freon would fix our problem for the time being and we could wait to replace it later since we had just spent 14k on the ONE unit alone.
Obviously we’ve been ripped off, TREMENDOUSLY. The problem we are having now is that this company has failed to follow up with us as agreed upon. They said they would come inspect 1 month post installment to ensure everything was running the way it should and of course they’d respond to our concerns with the new unit as needed. We have been unable to get ahold of anyone outside of the answering service they have in place which apparently is the only one that answers their phones. No one can manage to call us back and at this point that kind of sucks considering we spent almost 14k with this business. At this point I would say take your business to a reputable company that isn’t going to overcharge you and of course never pay 14k for an AC unit. My aunt in California (near LA) just paid $6,400 to have a similar unit replaced (inside & out), for reference, so clearly we WERE ripped off.
If you’re the business reading this I’d appreciate a call back. Search my charge of $13,531.25 for account reference.

Repair man shoes up no empathy, told us what was “wrong” as soon as we discussed cost, I was shocked of price so informed him I wanted to reach out to other companies to compare, repair man was bothered tone and demeanor changed. I Called other companies and AC was fixed within a day for a fraction of the price they wanted to charge me.

My kids 2 year old AC wasn't working so they called 1604 out to come look at the problem. Even while it was still under warranty they were quoted $2,800 for the repair. When they called me to see if something stunk we called our local company and was told it shouldn't cost over $1,000 to fix. They ended up contacting a different company and ended up getting it fixed for well under $1,000. From other reviews it appears that 1604 has a history of taking advantage of others. Stay away!

Update: We are likely going to need to replace our entire unit way earlier than expected because of poor installation. Stay clear of this company.

I wish I could give 0 stars! Called them out because our upstairs was not cooling at all. When they got here they first tried to say we would need a new outside unit (which is less than 2 years old), new inside unit, and a new thermostat totalling almost $11000!! Plus he told us that we needed to hurry up and make a decision because while they had the parts in today they probably wouldn't have them tomorrow (really??!!). We turned them down and called another company. When the other company arrived he actually showed us where the upstairs unit had been tampered with so that the wires weren't connected and then when he checked the thermostat those wires had been disconnected as well! Now I'm no electrician so I can assure you I wouldn't have even known how to disconnect anything. The second company fixed the damage this company caused and fixed the underlying issue (cleaned the condenser coil) for $325. A far cry from the $11000 we were quoted by this company. STAY AWAY!!! SCAM ARTISTS AT WORK!!!

If you're not using 1604 A/C for repairs or replacement, you're doing it wrong. After being told by our home warranty that it would be 10-14 days until their service would be able to fix our a/c, we called 1604. We had a technician out first thing in the morning. He first tried to save us $$ by fixing a part. When that wasn't successful, we were presented with several options. We chose to install a new system without any pressure. The install took place today and went quickly. The guys were all very professional and let us know what was going on every step of they way. We couldn't be happier with the result. They provide excellent, timely service for an unbeatable price.