Cole Heating and Cooling Service

Sam our tech came quickly next day and fixed my Air conditioning and it is now, 2 weeks later working great. We are extremely happy to have Cole Heating and Cooling Service take care of our AC/heating needs.

Cole Heating and Cooling Service installed the initial system when we built the house. We are the original owners, and no one but Cole Heating and Cooling Service has worked on the system ever since. They has always been polite, professional, and courteous. I can honestly say that I have never had an issue with the company. If there's a problem, they will do what it takes to make it right.

Sam and William did an excellent job advising us on our options for furnace and A.C. systems and explaining the differences between them. We had several quotes and we felt by far the most comfortable with their honesty and non-pressure sales on a system for our house. I will highly recommend them to anyone looking for heating and ac work. Thank you again Sam and William.

Cole Heating and Cooling Service gave us a fair quote for a commercial job replacing 2 rooftop AC units. Their team arrived with a clear scope of work, went right to it and job was completed before our end of day including all clean up. Sam and Mike were professional and friendly. Thank you for a job well done.

I contacted Cole Heating and Cooling when my AC went out on a 100+ degree day. I obviously needed someone to come out ASAP and would be understanding if they didn't have availability, and would call someone else. I contacted them at 2pm, and they told me they could have someone out between 2:45 and 5:45, but "I was next to be serviced" so they informed me it should be closer to 2:45 to 3:45. I received no phone calls from anyone, and called them close to 5:30 to make sure someone was still coming. They assured me the technician was just held up, and would still be coming, and that they put in a note for the technician to call me. I was getting nervous that my window to find another company was closing, so I called again around 6:15, when they again assured me someone was still going to show up, and they sent another note for them to call me. My house was around 90 degrees at this point. I called again at 7pm, at which point the person told me the manager of the technician had already left for the day, and that they would no longer be coming to my house. I was furious that they kept leading me on with "yes we will be there" thus preventing me from finding another company that actually could deliver on their timeframe. After this interaction, I searched for another company in the area and found Augie with FIX MY AIR DFW, who showed up about 30 minutes later and did a fantastic job. I would suggest everyone pass on Cole Heating and Cooling and chose a company who can either commit to their timelines, or provide effective communication to allow homeowners to plan around it.

Ashton came to our house and serviced our furnace. He was very efficient in his work and gave a detailed explanation of the status of our furnace after finishing his work. Also, he was really good about letting us know when he’d be here and showing up on time. Really appreciated this professional service!!

I recently had a problem with my furnace and reached out to prestige air. This company was recommended by a family friend. The service and quality was tremendously excellent and I am pleased with the work they have done. They work in a timely manner and are true to their profession. As a pleased customer, I would highly recommend this Company to anyone looking for any HVAC work!

This is a top notch business. Sam, Ashton and their crew have been great to work with. Very accommodating and professional all throughout our repair process. I highly recommend the Cole Heating and Cooling Service team.

Thanks for installing my natural gas line. Cole Heating and Cooling Service office was able to provide a quote on the phone and set a time that fit with my schedule. Showed up on time as promised and did a quality job.

Great experience. William the technician arrived earlier than originally projected which was good for my schedule. He was thorough with his inspection of my furnace and answered all my questions. Also provided complete information on other services without the heavy pressure sales pitch you get from other companies.They are the best!